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Customer reviews: Customily Product Personalizer

Develop by Customily

Reviews (262)

Overall rating
4.5

What Merchants Think

The "Customily Product Personalizer" app is highly praised by merchants for its powerful customization features and excellent customer support. While there is a learning curve, many users find that once they navigate the initial setup, the app becomes an invaluable tool for personalization. Numerous reviews highlight the positive impact the app has on business efficiency and customer satisfaction, though some users express concerns over the app's cost and support responsiveness.

Key Strengths

  • Extensive customization features that enhance the shopping experience
  • Outstanding customer support, with specific praises for team members like Jhofre, Florencia, and Jose
  • Real-time product preview feature, which boosts customer engagement
  • The app's capability to integrate seamlessly with various print-on-demand platforms
  • Strong support community with tutorials and guidance available

Common Concerns

  • Steep learning curve that requires dedicated time to master
  • High cost of the app, particularly transaction fees causing dissatisfaction among some users
  • Technical issues and setup difficulties experienced by some users
  • Occasional delays or challenges in reaching customer support
  • Some users find the app less user-friendly compared to competitors like Teeinblue

Final Thoughts

The "Customily Product Personalizer" app is a robust tool offering significant benefits for businesses looking to enhance product personalization. Its powerful features and excellent support team are frequently highlighted by users. However, the app's complexity and cost can be deterrents for some. Overall, the app garners a positive reception from many merchants who appreciate its capability to transform their businesses and boost customer engagement.

SNAG

Mar 19, 2025  on Shopify

Customily has been a great addition to my store. We migrated from another product personalizer app and have had a much smoother experience. The support team has been great to work with and quickly address any issues we face as well as actually implementing feature requests we've suggested. Great app highly recommend.

vo•hn

Mar 15, 2025  on Shopify

I've compared a lot of personalizers, some with some great features. This one has the most convenient ones. When comparing look for things like the ability to auto generate mockups when others make you manually map your designs onto mockup backgrounds. The ability to allow the customer to move objects around, the ability to have logic that allows the customer to type words and have those mapped to alphabet images. The ability to allow the customer to select their font from a curated list you set. The ability to allow the customer to select the background image or color or resize the image on the fly. Not to mention the ability to remove backgrounds from uploaded images. When you weigh up all the features and ease of use, the monthly fee they charge becomes more reasonable.

B2ctelecom

Mar 05, 2025  on Shopify

My experience with Customily Product Personalizer has been excellent so far. It’s a very handy tool and incredibly easy to integrate with our webshop. The support team is fantastic—they respond quickly and provide professional assistance whenever needed. We’ve been searching for a design tool for two years, exploring options from India to Vietnam to Poland, but Customily is by far the best we’ve come across. We’ve been using it for a week now, and it has exceeded our expectations. We have no regrets about choosing this app. Of course, there’s always room for improvement, and some functionalities are still missing. However, the good news is that updates are rolled out regularly, which shows their commitment to improving the tool. Overall, I highly recommend Customily Product Personalizer to anyone looking for a reliable and user-friendly product personalization solution!

RYNEXS

Feb 26, 2025  on Shopify

Customliy's customer service is the best I've ever worked with, especially Brian from the team, the careful guidance and tireless time and time again to record videos to teach me, they are worth it, I highly recommend customliy!

ScarletIrisCreations.com

Feb 25, 2025  on Shopify

The Customily support team is excellent. I can get help from knowledgeable staff members via Zoom easily, and I have used it several times. They will add a product or walk you through a design challenge. The best!

Team Bottles

Feb 19, 2025  on Shopify

This app allows multiple options and visual customization for clients to really see what they are ordering! It also has many different organization and layouts for the front end to see. The assistants and help chats are very helpful as well and very patient with you when you need help. 100% recommend!

Lucky Dooby Doodle Store

Feb 18, 2025  on Shopify

Johfre was so patient and thorough. Customily is exactly what I was looking for. This is a fascinating app and I'm so glad I found it.

Ignite Design

Feb 18, 2025  on Shopify

Jhofre went above and beyond when explaining to me how to integrate Customily with my shopify store!

Family Gifts Co.

Feb 14, 2025  on Shopify

Still needs some work, but it's getting there! these guys are constantly improving which is the key of their success... Great job!

Custom Gifts

Feb 02, 2025  on Shopify

A great customization product, a definite must have for any customization business. It does come with a huge learning curve, but once you must the basics its a breeze threafter. My interaction with Florencia has been amazing whever she assited me technically.

JazzyCrafting

Jan 31, 2025  on Shopify

Finding customily amazing and well setout. The support when needed is out of this world. Keep up the amazing work you doing. Thank you.

Off The Map Jewellery

Jan 30, 2025  on Shopify

Absolutely super quick help sorting out alignment on my mobile for the app which is a godsend for creating unusual pieces, really helpful for my customers to get exactly what they want!

US Pet Telehealth Shop

Jan 16, 2025  on Shopify

Jhofre went above and beyond to help me. He is an expert at design and generously shared his knowledge. In fact, there have been quite a few great members of the team that have passionately gone above and beyond. Thank you Jhofre and thank you Customily.

HeartandSoul

Jan 11, 2025  on Shopify

the app is not easy to understand at first sight but with the help of their amazing support team and especially Jhofre Marquez they helped me with everything I needed and now I understand the full potential of this app. if You are a POD store and want to scale this app is a must. thank you for helping me with setting up my designs and professionally answering all of my questions.

Oleka Canvas

Jan 08, 2025  on Shopify

Excellent app that works perfectly! We’ve developed several personalized products, and everything runs smoothly. I personally worked with Jhofre, who is incredibly friendly and efficient. He promptly answered my questions and assisted me with the development of my various products. I highly recommend this app!

Pura Creative 💎

Jan 08, 2025  on Shopify

I had an amazing experience with Customily's support team, thanks to Julietta! She quickly resolved my issue and was incredibly kind and professional throughout the process. Her assistance exceeded my expectations, and I truly appreciate her dedication to helping customers. Highly recommend their service!

Free Sunshields

Dec 26, 2024  on Shopify

Jose was incredibly helpful with us while creating our first product. The app is very user friendly from both the customer and business sides. Maybe one of the easiest apps when it comes to a Product Personalizer/Customizer.

My Custom Designs

Dec 25, 2024  on Shopify

Although I have my entire site fot in with this app and it's too much to go back now and change it..they charge you for the service..THEN CHARGE YOU AGAIN WHEN THE CUSTOMER USES IT..$1 FOR EVERY SINGLE TRANSACTION PLUS 50/MONTH...WHICH IS OUTRIGHT REDICULOUS..do not use this service without realizing how much they are taking..absolutely insane..the software is very limited in usability to be charging that much

Nextuniq

Dec 19, 2024  on Shopify

This app is not that good: 1. this app is my second time using it. I looked at it as having a 9 day trial left, but it turned out to be a straight up charge. Not a good way to unsubscribe and get charged. 2. it's not cost effective and the clips in the library are old. Requires you to buy or design clips from somewhere else. 3. the clips in the library in the app cannot be deleted, and after I accidentally deleted them, they can only manually add them one by one. It can't be reset either. I appreciate the efforts of their staff. But it seems like their company is powerless on this issue. 4. even though I paid for it and have only been using it for a couple of days, I can't use it at all due to deletion of libraries. Which means I'm not actually using it at all. I paid the full fee. I had a problem and they couldn't fix it immediately. Doesn't matter Goodbye ...... never again!

MothersFamilyRings.com

Dec 18, 2024  on Shopify

Our customers frequently expressed interest in seeing personalized versions of our products, but we struggled to meet that demand in the past. After consulting with members of a Facebook group, we were introduced to Customily, and it has been a game-changer for our business. With their support and a partner they recommended, we successfully implemented a robust personalization solution. Since integrating Customily, we've observed a significant increase in conversion rates, and customer feedback has been overwhelmingly positive—many appreciate the ability to visualize their customized product directly on our website. We highly recommend this app for businesses looking to enhance their personalization capabilities.

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