I have been using this app for approximately four months. It is a very powerful tool, particularly for users who are willing to invest a significant amount of time learning its capabilities. However, the application is not very intuitive. The interface feels clunky and poorly designed, with many tools feeling disconnected from one another. Additionally, the designer experience is especially frustrating. Overall, the app would greatly benefit from a comprehensive overhaul to improve usability, cohesion, and ease of use.

I recently changed theme and couldn't get customily to intergrate correctly. Oriana over e-mail fixed the issue quickly and now my new site is up and running. Very happy with their customer service and always have been.

EDIT Now i have been waiting three weeks for a refund, that support said i will get as soon as i cancel my subscription. Avoid using this app. They will take your money fast, even if you spend it because they cant fix all the bugs. In short what i can tell to anyone who wil read this review in the future, i do not recomend using this app. It is really hard to learn, really far away from being user friendly. What i like about shopify is that it is really easy to set up and use, but with this app i had to waste 10s of hours just to learn the way it works. Besides all that, it has almost none flexibility when it comes to visual looks. So if you want it to fit your theme, good luck with all the coding. Support is ok, but if you live in a different time zone, also good luck trying to fix and get all your questions answered in 1 email every 24 hours. When it comes to bugs, it has a lot of them. From basic designs to other custom options. If you want to waste your time trying to understand everything, good luck. The demo website that you can visit with all the desings, well half of them are not an option in the app. If you ask for them, you will get a link on how to create them yourself. All in all, the app seemed promising, but i would not recomend using it. Unless you have few simple desings on a mug or something. But if you want to create something a bit more difficult, do not waste your time.

Once again, Jose took the time to help me with some edits to the app so we can get our site launched. He is great to work with, very patient and knowledgeable. Highly recommend him.

I got my beginnerscall with Customily. It was awesome!! Jose explained and showed me what is possible with the personalizations wishes I want for my store. Their help, support is a big ! 10+ .

The app itself is still a bit convoluted, not the friendliest UX/UI. However, we've received amazing support from Jose Rodriguez. He has spent a lot of time with us in product creating and has gone above and beyond in suggesting us a scalable setup.

I’ve been using Customily for five months now, and it’s been a great experience. The app is reliable, easy to work with, and offers countless customization possibilities. It’s definitely made a positive impact on my business.

Very good and the customer service is great. They will do what they can to make their product fit your use case.

The entire team was helpful from the very beginning to implementation. They were efficient and communications were timely. It was a little tricky at first creating a template and option set but after some experimentation I got everything up and running.

It's user-friendly both on the back end and the customer facing side. The support team is quick to respond in a friendly and knowledgeable manner.

I've been using Customily for more than a year now in two different stores. It's a solid product and helps us get sales from customers once they have seen a preview of what their personalisation will look like on the product, These customers otherwise wouldn't have ordered from us. We've had issues where we needed support from Customily and they were able to resolve these issues for us - my recommendation for Customily team is to add more support members so the resolution is even faster but I think that will happen naturally over time. In my dealings with their support team, I could see they take high level of accountability in their work and thats always reassuring if the app is critical to your business. Thanks Customily.

It's very difficult to use. The instructions and videos only provide a brief overview, but the relationship between each function is not clearly explained, and there's no step-by-step guide.

Terrible experience for 10 months now. The customer care and technical help department send ai emails that are repetitive saying the same thing, "Looks like you haven't responded, we are closing the ticket now." Meanwhile I am flooding their emails demanding help or a full refund as the service was never used and not functional for 11 months. Worse experience of all millions of apps out there on the platforms.$50 x 11 of which they can confirm it is not functional nor has been used? The company's CEO must have been a car salesman through college.

Customily is THE one tool which is perfect for any merchandiser who wants to provide a seamless personalisation experience. I used a paid Theme (Concept) and the intergation of Customily is automatic and flawless. Also, the Support from Jose is great - you can book 30-45min 1to1 slots to help you out with the setup or any question you may have. I strongly can further recommend!!!

I love this app and the support is great, as well. Can't wait to see the results that making these designs will bring.

Une application qui donne beaucoup de possibilités et qui sait aussi aller à l'essentiel, ce qui est rare pour une app de personnalisation. Une hotline de très grande qualité, vraiment. A la fois réactive et qui détaille ses propos. Je recommande.

The app itself is still complex and convoluted. However, we've received amazing support from Jose Rodriguez. He has spent a lot of time with us in product creatoin and has gone above and beyond in suggesting us a scalable setup.

This is a fantastic app with tons of customization options, though it does come with a steep learning curve. What really makes the difference is the support team, they’re patient and helpful every step of the way. I especially want to thank Flor (Florencia), who went above and beyond. She instantly solved a mockup issue that other reps had to escalate, and even took extra time after our chat to fix a complex design logic problem and follow up with me by email. That kind of dedication is rare and truly appreciated! I actually tried to leave this note in the chat review, but the page refreshed, so I’m leaving it here instead. Thanks again Flor, and thanks Customily, for the great support and app!

Прихована кнопка відміни підписки, не можливо знайти! ви бере 9 днів безкоштовних, і як що вам не сподобалось то ви просто не можете відписатись

I had a great experience working with Jose from Customily. He was professional, responsive, and very knowledgeable throughout the entire process. Jose took the time to answer my questions clearly and made sure everything was handled smoothly from start to finish. I really appreciated his attention to detail and friendly approach—it made the whole experience easy and stress-free. I would highly recommend working with him!