Login as Customer ‑ Pasilobus

Develop by Shopify

Free plan available

Resolve customer issues

Manage accounts

About Login as Customer ‑ Pasilobus

Launched Aug 05, 2024

Built by Shopify

Address

39-41 High Street, New Malden, London, ENG, KT3 4BY, GB

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

Log in as customers to manage accounts, resolve issues, and enhance support efficiency seamlessly.

Login as Customer lets merchants step into a shopper’s view—no passwords needed. Admins can replicate customer sessions to troubleshoot orders, update profiles, and guide checkouts. Keep operations secure with admin access controls, session audit logs, and seamless help-desk integration. Accelerate support, resolve issues faster, and elevate every shopping experience.

Securely mimic any customer session to troubleshoot issues
View real-time cart, checkout, and account details
Record session logs for security and compliance
Integrate with existing help-desk tools seamlessly

Pros

Admins can securely log in as any customer to view and manage their account
Quickly resolve customer queries by experiencing the store from their eyes
Enhances customer support by providing direct access to customer accounts
Streamlines account management and operational efficiency
Ideal for merchants of all sizes
Complements current customer support tools without any conflicts

Cons

May raise privacy or security concerns from customers if not transparently communicated
Dependence on the app for customer issue resolution could lead to less autonomous customer service practices