Customer.guru Net Promoter NPS

Develop by Shopify

$50-$250

/ Month

Free plan available

Survey Net Promoter Score, get testimonials & product reviews

Quick installation

Embed testimonials

Segmented satisfaction tracking

Product-based satisfaction analysis

Time-specific feedback

Order-frequency insights

Geographic feedback analysis

Trend discovery

Increased survey responses

About Customer.guru Net Promoter NPS

Launched Aug 30, 2016

Built by Shopify

Address

151 O’Connor St, Ottawa, ON, ON, CA

Website Support Portal Privacy policy Tutorial FAQ Document

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Introduction Video

Description

Track segmented customer satisfaction with Net Promoter Score-based surveys

See how your customers are satisfied depending on the product they ordered, date of their first purchase (Christmas? Black Friday?), number of orders they placed with you, their geographic location and others. Discover trends in your customers' opinions.

Installation takes 30 seconds
Radically more survey responses thanks to smart follow-ups
Embed testimonials and reviews

Pros

Quick installation process taking only 30 seconds
Increased survey response rates due to smart follow-ups
Ability to embed testimonials and reviews for better visibility
Offers detailed insights into customer satisfaction based on various factors like product ordered and purchase date
Helps discover trends in customer opinions

Cons

Limited to Net Promoter Score (NPS) surveys, may not offer other types of customer feedback options
Some potential users might find the features too basic or not sufficiently customizable for their needs

Top Helpful Reviews

All Dogz Supply

Jun 12, 2023 on Shopify

Absolutely horrendous customer support; I have tried to reach them since April 2023 to help me troubleshoot (hello@customer.guru). None of my reviews show up on the testimonials page. Not sure if it is a code problem or something else (I've copied/pasted their exact custom code for my store). Originally, individual NPS reviews showed up fine, and after some time they stopped displaying. Given the absolute lack of support, there is no way I would sign up to any of their plans and cannot recommend using them. I'm hopeful they will be able to help, and I'm willing to update this review when the time comes; until then, it is zero stars.

HEARTIGRUB

Sep 21, 2020 on Shopify

I have had customer guru for a while on our website now. Its lovely, as it gets customers to try out products. The only reason I gave it 4 starts is so they can maybe improve the appearance of their comments. Contine the good work! Thanks

Spitfire Leather

Aug 07, 2020 on Shopify

We love hearing customer reviews, good or bad, so collecting feedback via this app helps us to become a better company. A lot of our orders are bespoke which can take upto 28 days to fulfil, so it would be nice if we could change the scheduling of the automated emails to better fit our style of business.

Ooni United Kingdom

Jul 08, 2020 on Shopify

Straightforward, good UX. Would recommend to others, I especially liked the simplicity of the analytics. Y

Amber Grove

Apr 18, 2020 on Shopify

Nice little app. Easy to install and use. Would recommend to any small site starting up and wanting to create a good impresion.

Bike Village

Nov 05, 2019 on Shopify

Great App for NPS! Recommend for Sure. Easy install and working. Little expensive tool, but necessary...

Fitness Trendz

Aug 14, 2019 on Shopify

So far we are loving it! It shows really well on our site. Really helps with customer follow-up. You should try it for your store.

Balloonexpress

Sep 22, 2018 on Shopify

Awesome app! Would like to see it integrated with Facebook & Google reviews and be able to embed a slider of those reviews. Thanks!

Toallmyblackgirls

May 31, 2018 on Shopify

Good app. You will get tons of reviews because of this! I had about 12 in my first week of using! Most reviews may be brief but atleast its something!

Kosnaturals

Apr 03, 2018 on Shopify

Awesome app. Would suggest a little bit more customization of the email template for better branding, CSV export of data, and NPS by segment rather than just the graphs.

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