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Customer reviews: Froonze VIP Loyalty & Wishlist

Reviews (279)

Overall rating
5

What Merchants Think

Merchants generally express high satisfaction with the "Froonze Customer Accounts" app, praising its comprehensive feature set and customer support. Users frequently mention how the app enhances customer account functionality and is easy to set up and use. The app is well-received for transforming customer account pages into visually appealing and user-friendly interfaces, significantly improving user experience.

Key Strengths

  • Outstanding customer support and quick response times.
  • Highly customizable and integrates seamlessly with Shopify themes.
  • Diverse range of features including wishlists, loyalty programs, and social account logins.
  • User-friendly interface that simplifies setup, even for those who are not tech-savvy.
  • Enhanced customer account functionalities that lead to increased user engagement and retention.

Common Concerns

  • Pricing structure could be clearer; some users were surprised by additional costs for certain features.

Final Thoughts

Overall, "Froonze Customer Accounts" is highly recommended by its users, especially for businesses looking to customize and enhance their customer account pages on Shopify. While some merchants noted concerns regarding the pricing structure, the app's extensive capabilities and exceptional support make it a valuable asset for improving customer interactions and satisfaction.

kiosk3d

Apr 23, 2025  on Shopify

I use the app for wishlist facility on my new store and I can say that it simply does what it has to without any hassle. It needs some customization which is very easy to do through the settings section. And if that is not enough for you, you can go beyond through the CSS editor or ask for help to the support team. They are always available, open for suggestions and give great support.

vzcip.com

Apr 17, 2025  on Shopify

The Froonze Loyalty & Wishlist app is an essential tool for us, providing core functionality for our websites. We manage a portfolio of sites that require customer accounts with advanced features. This app allows us to define additional customer metafields and display them across various pages seamlessly. It has always performed flawlessly, and we only contact Froonze for customizations tailored to our specific needs. These customizations go beyond the standard support most developers typically provide. Alexandru, in particular, has been incredibly helpful and knowledgeable. Every request we've made has been completed promptly and implemented with professionalism. As we migrate several sites from Magento to Shopify (with a few more to go), the Froonze app has been instrumental in accelerating this process significantly. On a personal note, I truly appreciate and enjoy collaborating with Alexandru and his team. Their dedication and expertise have made a tremendous difference for us.

Three Peaks GBR

Apr 09, 2025  on Shopify

This app has allowed us to customise our user experience and setup the customer account page with features and links relevant to our customers. It is very user friendly and has been invaluable for creating a smooth customer journey. The customer support has also been excellent, we needed some code editing to allow the Custom Forms we created to sync with our Shopify Theme, we received a response and full solution, with completed functionality in less than 24 hours.

Soouly

Apr 04, 2025  on Shopify

I am really happy with the app and the support. The support is always helpful and fast :) Thank you!

Baby Island Shop

Mar 27, 2025  on Shopify

Absolutely helpful! The assistance custom all my request really quickly and the free plan is really good for little business to help grow! thanks!!

Rosie Posie Wholesale

Mar 11, 2025  on Shopify

We’ve had a great experience with this app. Exceptional customer service! The support team is incredibly responsive, knowledgeable, and always willing to help.

NEXGEN オンラインショップ

Feb 25, 2025  on Shopify

Cannot give enough praise for the support we have received throughout our setup process. They go ABOVE and BEYOND. Very quick and make the exact changes we wanted, correctly. If you're looking for a reliable and great looking account page, this is your GO-TO. Would 100% Recommend.

Fantasy Nails

Feb 12, 2025  on Shopify

This app offers a very complete customer panel, where you can include different links so that the client can have everything together in their control panel (affiliate program, rewards program, orders, wishlist, etc.). In addition, the development guys are super friendly and professional. Alexandru responded quickly to a custom configuration that we had requested in the panel. Communication with the support team has been fluid and 100% effective.

CdesignsPrint

Jan 31, 2025  on Shopify

Spent months trying to find a solution for a unique customer account page functionality I wanted to implement. Max at Froonze not only provided a solution, but helped me get it up and running practically in the blink of an eye. I appreciate the responsive service.

minelli.fr

Jan 30, 2025  on Shopify

L'application répond à notre besoin et le support est très réactif et efficace pour résoudre les problèmes. Je recommande !

Showstopper

Jan 14, 2025  on Shopify

We required a structured customer account for our website and this app has all of the features we needed. The wishlist and social account login add on is a plus. We are yet to explore various other features and integrations the app offers. The customer support was also good and resolved the issues we were facing promptly.

Invigo Health Sweden

Jan 12, 2025  on Shopify

Really the best app out there for a great customer portal with lots of features and integrations, and AMAZING customer service - to say the least. Alexandru in their team has solved every concern or custom inquiry I had and really done a great job! 100% recommend, I even checked for other similar apps but haven’t found one within close comparison!

Hombli

Jan 08, 2025  on Shopify

Great app that comes with advanced features. Also customer support reacts quick and helped us with resetting customer points after we did an incorrect import of orders.

VINOSAS

Jan 06, 2025  on Shopify

Great Support! Highly customizable app. Works great and the support is perfect. Thank you very much!

DmaxStore

Jan 01, 2025  on Shopify

Terrific customer support during install and go live process. Alexandru was a huge help and I would recommend their team if you are comparing apps.

Yahoo-IP!

Dec 18, 2024  on Shopify

This Accounts Concierge app brings many enhanced features to customer accounts. The app is clean and well-designed, giving us the ability to create a professional customer account with customizable menus and integration with other apps. Customer service is excellent. I truly appreciate the time Alexandru took to help configure and recommend settings. I strongly recommend this app!

Sorella

Nov 14, 2024  on Shopify

Love this app so far, the customer service is amazing! I'm still on the free trial but will probably end up sticking with the service, as I find the pricing pretty fair for what you get. If you're looking to spice up your customer accounts page like I was, you should get this app. It totally transformed the look and functionality of my site/accounts page. I mainly chose this app for the wishlist plug-in but there's so much more you can do. It's also really simple to use and set up, even if you're not tech-savvy. When I had a question, support was quick to respond and walked me through the steps in an easy to understand way. They even helped out with a few extra things, which I am very grateful for! 12/10

Island Life Essentials

Nov 12, 2024  on Shopify

Very nice clean looking app with all the basic features and customization that I was searching for. Works perfectly with Shopify and my new Symmetry theme. I highly recommend this app. Thank you!

Moebelbox24.de

Nov 03, 2024  on Shopify

Great app. Highly recommended for customized customer accounts. Support is also very fast and helpful. Anyone curious about this app, go for it.

Kai and Co. Studios

Oct 04, 2024  on Shopify

Love this app and the support team as well! The shopify accounts page is too basic and this really helps make it look more organized and professional. The support team has been very helpful and are quick to respond to requests, they helped me customize how the buttons behave to better align with my strategy. I will look into adding more of their plug ins very soon! Really recommend!

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