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Customer reviews: Froonze VIP Loyalty & Wishlist

Develop by Shopify

Reviews (223)

Overall rating
5

What Merchants Think

Merchants generally express high satisfaction with the "Froonze Customer Accounts" app, praising its comprehensive feature set and customer support. Users frequently mention how the app enhances customer account functionality and is easy to set up and use. The app is well-received for transforming customer account pages into visually appealing and user-friendly interfaces, significantly improving user experience.

Key Strengths

  • Outstanding customer support and quick response times.
  • Highly customizable and integrates seamlessly with Shopify themes.
  • Diverse range of features including wishlists, loyalty programs, and social account logins.
  • User-friendly interface that simplifies setup, even for those who are not tech-savvy.
  • Enhanced customer account functionalities that lead to increased user engagement and retention.

Common Concerns

  • Pricing structure could be clearer; some users were surprised by additional costs for certain features.

Final Thoughts

Overall, "Froonze Customer Accounts" is highly recommended by its users, especially for businesses looking to customize and enhance their customer account pages on Shopify. While some merchants noted concerns regarding the pricing structure, the app's extensive capabilities and exceptional support make it a valuable asset for improving customer interactions and satisfaction.

ZELEXDOLL

Oct 22, 2025  on Shopify

Froonze is the most affordable app I've seen for applying store credit in a loyalty program! It brilliantly combines wishlist, account, and loyalty program into one, eliminating the need for multiple costly and complex apps. The team thoughtfully researches customer needs, provides clear instructions for every feature, and offers excellent support. Such a talented team deserves great success. All the best!

Pets Juicy

Oct 13, 2025  on Shopify

Everything is working exactly as advertised and when I needed support, they were there very quickly, despite the big time difference.

SoSocial

Oct 10, 2025  on Shopify

Great little app. Had a little bug with my store, emailed Alexandru, and he fixed it within an hour.

Tulsa Body Jewelry

Oct 09, 2025  on Shopify

I've been very happy with the design and function of both wishlist and customer account apps. My customers are getting a more personalized experience. The support staff has been extremely responsive and accommodating, adjusting all the little details that make it look professional. They helped me to quickly resolve issues with the migration of our wishlist data from another app. I highly recommend Froonze.

Friggin Jewelry

Oct 03, 2025  on Shopify

The features are easy to configure and effective! If you want to quickly expand functionality on your store and enhance your customer experience, this is a great option.

Cosmetics Fragrance Direct

Sep 22, 2025  on Shopify

This is an amazing app and as a small business i rely on this as one of my top apps. Works extremely well and support is 10/10. Fast response and never a question too hard to sort out. Highly recommended.

VAPEVO

Sep 21, 2025  on Shopify

Great app! It’s very complete, including features such as a loyalty program, wishlist, customer hub, and custom form builder. The design is sleek and modern, perfectly matching my theme. Customer support is responsive and very helpful. I highly recommend this app.

WALLIVO

Sep 11, 2025  on Shopify

First of all, I should note that there is no other Shopify app that combines both a dashboard and a wishlist. In fact, aside from this one, there are probably only one or two dashboard apps available at all. Performance and Evaluation Although I had no special requests, I discovered that there are many structural issues that need fixing. Initially, I assumed most of them were theme-related, but it turned out they were actually tied to the application itself. For example, within the dashboard panel, some pages cause scroll jumps when loading. As for the wishlist, there are several points worth mentioning, but I will keep it brief: After the initial installation, wishlist icons did not appear in many product groups, which I first thought was due to the theme. If your website uses an AJAX-based structure for loading, the wishlist icons do not show up on the first load. Inside the wishlist panel, five text fields are global, meaning the app’s translation feature cannot translate them. They need to be handled manually. During the transfer from wishlist to cart, there was a hidden overlay on the buttons within the popup panel, which I also had to remove manually. Throughout this process, the Froonze team was very helpful. They supported me effectively via email and assisted in resolving the issues. Missing Features When a wishlist is shared, the opened list cannot be saved. If the wishlist panel is open, adding a product to the cart does not update the cart. There is no way to access information on which user added which products and in what quantities to their wishlist. Currently, there is no API available to retrieve wishlist data. Is it worth the price? Despite these shortcomings, my answer is yes—because Shopify does not have its own dashboard system, and this app is the only one that combines both dashboard and wishlist functionality.

Tiny Frock Shop

Sep 10, 2025  on Shopify

I moved from an old wishlist program that stopped working for a while before I realized it. I was so happy to find Froonze Wishlist. Not only was it super easy to install and customize, it looks great and the customer service was super fast and beyond helpful. Fantastic so far! - Pamela Tinyfrockshop.com

Rug Engine

Aug 28, 2025  on Shopify

There are several apps like this however this is by far the #1 built-for-shopify Wishlist & Loyalty app based on the value for everything you get, others don’t even come close. The best part about going with Froonze is that you can email Alexandru who is a developer and willing to fully customize the features to your store, so you don’t need to worry about your theme, he will edit your code and make it work, and he is SHARP and does a PERFECT JOB. If you don’t want to risk ruining your store and want to be truly confident in a wishlist & loyalty solution then this is IT. Also the pricing is very flexible and fair compared to others…not sure how else to explain it other than it’s the perfect app with the perfect developer behind it. Thanks Froonze

Alpha Fauna

Aug 18, 2025  on Shopify

This app has been great so far. We've used only the Wishlist feature until now, but had great support from Alexandru to get it working with the theme. Can definitely recommend.

Cor Blimey

Aug 16, 2025  on Shopify

Just started using Froonze and really impressed so far — it’s a clean, affordable alternative to the bigger loyalty/account apps and does almost everything I need. The only thing missing for me is the ability to offer physical gifts (like stickers, prints, or small items) as rewards, not just discounts. That would make the program feel way more exciting and on-brand. If that gets added, it’ll be pretty much perfect. Adding a smaller free gift as a reward could really help push for that second customer order so I would love if you could add this feature!

NewarkDentalPemco

Aug 15, 2025  on Shopify

The Froonnze development team created a highly versatile Shopify app with a great look. Their responsive customer support helped us get everything right. I highly recommend them!

EOS Fabrics

Aug 11, 2025  on Shopify

Great app that solved 99% of my problems, and the customer service after signing up solved the remaining 1%. Highly recommend!

Mālama

Aug 08, 2025  on Shopify

Amazing app! I have been using it for around 2 years and hands off the best app on the market. It's very affordable, they have a super fair pricing for an amazing support. You won't find this kind of features, perfect integration with your theme, amazing modern design for this price with such an amazing and fast support. Can highly recommend it! They offer Wishlist with Faceboox pixel, amazing customer account, for a great price, for which other apps ask hundreds of dollers. Especially with Max I had an amazing experience. He solved perfectly all of my questions, is always kind. Thank you and happy to be on board with you!

Hammer Nutrition UK Official Distributor

Aug 08, 2025  on Shopify

I have been looking for a Loyalty app that is priced reasonably and offers great functionality. For $10 I now have a great user friendly VIP and Loyalty program to offer my customers. The support from Max and his team has been great. Really worth looking at ! Thanks guys.

Hammerhead Radio Control

Jul 27, 2025  on Shopify

5 Star for the customer service, We have only just gone live so cannot really comment on the app long term, although initial reports are good. The VIP system and ability to assign store credit is a much nicer way of operating vs using points and coupons.

ISL Patent

Jul 12, 2025  on Shopify

We use Froonze VIP Loyalty & Wishlist on our website primarily for its powerful customer account functionality. As a B2B brand, the ability to create custom fields and display them across multiple pages is essential—and this app delivers. Among the various customer account apps available on Shopify, this one earns our strongest recommendation. If you're looking to build a more sophisticated and informative customer portal, this app is a must-have. It transforms the standard account page into a centralized workspace or command center, allowing customers to easily track key information and manage their interactions. Setup is quick and intuitive. While we needed some tailored customizations to suit our specific needs, the support we received was exceptional. Alexandru and his team consistently go above and beyond, offering solutions and even providing code outside the app’s default scope. Their responsiveness, friendliness, and deep expertise have made a significant difference for us. We truly appreciate their dedication and highly recommend this app to any business seeking to elevate the customer experience.

Nanan official

Jul 09, 2025  on Shopify

I'm incredibly pleased with this app! I was looking for an easy yet complete solution to implement a loyalty program and wishlist for my e-commerce store, and Froonze exceeded my expectations. I was amazed at how straightforward it was to set everything up: the interface is very intuitive, and every feature worked flawlessly right from the start, with zero technical issues. In addition to the outstanding quality, the price is truly competitive compared to similar apps. Highly recommended!

AEITA

Jul 09, 2025  on Shopify

This is a wonderfull app. My customer account page is beatultiful, and it took me no time nor effort to enable it. Recently, I needed a customization in this page that was not possible to enable in their interface. Then, I asked for support and I had my demand solved in the same day, again with no effort from my side. I'm really happy with that.

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