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Customer reviews: Froonze VIP Loyalty & Wishlist

Reviews (210)

Overall rating
5

What Merchants Think

Merchants generally express high satisfaction with the "Froonze Customer Accounts" app, praising its comprehensive feature set and customer support. Users frequently mention how the app enhances customer account functionality and is easy to set up and use. The app is well-received for transforming customer account pages into visually appealing and user-friendly interfaces, significantly improving user experience.

Key Strengths

  • Outstanding customer support and quick response times.
  • Highly customizable and integrates seamlessly with Shopify themes.
  • Diverse range of features including wishlists, loyalty programs, and social account logins.
  • User-friendly interface that simplifies setup, even for those who are not tech-savvy.
  • Enhanced customer account functionalities that lead to increased user engagement and retention.

Common Concerns

  • Pricing structure could be clearer; some users were surprised by additional costs for certain features.

Final Thoughts

Overall, "Froonze Customer Accounts" is highly recommended by its users, especially for businesses looking to customize and enhance their customer account pages on Shopify. While some merchants noted concerns regarding the pricing structure, the app's extensive capabilities and exceptional support make it a valuable asset for improving customer interactions and satisfaction.

ISL Patent

Jul 12, 2025  on Shopify

We use Froonze VIP Loyalty & Wishlist on our website primarily for its powerful customer account functionality. As a B2B brand, the ability to create custom fields and display them across multiple pages is essential—and this app delivers. Among the various customer account apps available on Shopify, this one earns our strongest recommendation. If you're looking to build a more sophisticated and informative customer portal, this app is a must-have. It transforms the standard account page into a centralized workspace or command center, allowing customers to easily track key information and manage their interactions. Setup is quick and intuitive. While we needed some tailored customizations to suit our specific needs, the support we received was exceptional. Alexandru and his team consistently go above and beyond, offering solutions and even providing code outside the app’s default scope. Their responsiveness, friendliness, and deep expertise have made a significant difference for us. We truly appreciate their dedication and highly recommend this app to any business seeking to elevate the customer experience.

Nanan official

Jul 09, 2025  on Shopify

I'm incredibly pleased with this app! I was looking for an easy yet complete solution to implement a loyalty program and wishlist for my e-commerce store, and Froonze exceeded my expectations. I was amazed at how straightforward it was to set everything up: the interface is very intuitive, and every feature worked flawlessly right from the start, with zero technical issues. In addition to the outstanding quality, the price is truly competitive compared to similar apps. Highly recommended!

AEITA

Jul 09, 2025  on Shopify

This is a wonderfull app. My customer account page is beatultiful, and it took me no time nor effort to enable it. Recently, I needed a customization in this page that was not possible to enable in their interface. Then, I asked for support and I had my demand solved in the same day, again with no effort from my side. I'm really happy with that.

Heatwave Books

Jul 09, 2025  on Shopify

100% worth it! Not only is the app easy to set up and gives you plenty of customizable features - the customer service is amazing! I had an issue with how the wishlist button was showing on my new upgraded theme, they customized it exactly as I needed within 24 hours. The wishlist and loyalty options are amazing & easy to use, my customers are loving it!

Missy Reno Smith

Jul 07, 2025  on Shopify

This a great app with many customization options to create a loyalty program that fits your needs. I sell both services and products (art and jewelry), so I like that I can set up different rules based on collections, this relates to point redemption. I don't believe it works this way for earning points yet. I also chose Froonze because it will easily grow with my store. If you do happen to need assistance, they will also go above and beyond to help you.

Weriion

Jun 27, 2025  on Shopify

The loyalty program is easy to adjust and tweak to your liking, the wishlist feature ensures that visitors can save their wanted items and the app provides a good user experience. This is combination with the good customer service makes this app an excellent choice for anyone.

CELIA MODA

Jun 26, 2025  on Shopify

Great app , and fantastic Customer service, plus they have free plan , Mr. Alexandru help me to install the app in my store in the way we wish in no time , Thanks again for this amazing app

Yanekara One Store

Jun 26, 2025  on Shopify

Thanks to this extension, we were able to easily make our customer portal much more user-friendly. We greatly appreciated the robust support, especially how they addressed bugs and unique localization requirements.

Pakful.lv

Jun 25, 2025  on Shopify

Great support and fast feature implementation! The support team follows up quickly and implemented a necessary feature for us within just one day. Really impressed with their responsiveness and willingness to adapt to user needs. Highly recommended!

JDStore Tech

Jun 08, 2025  on Shopify

Amazing app. It's professional and nice. I've been using it for years now and really happy with it. The support is great and friendly. Highly Recommended. A+++

TINY WHISPERS

Jun 08, 2025  on Shopify

Froonze has significantly improved my store experience. I installed it to offer a more professional customer account and was amazed by everything it offers. What my customers value most is the loyalty program integration with the wishlist - they can now save products, view their points, and redeem rewards directly from their profile. Everything is centralized, well-organized, and works without errors. It's technically very solid: it doesn't affect the theme, doesn't slow down the store, and is 100% customizable. The support is also excellent; they helped me with the setup and integration. I highly recommend Froonze if you're looking to offer a more complete, modern, and smoother account experience to your customers.

WebALaCarte

May 29, 2025  on Shopify

The app works exactly as expected, and the customization process was incredibly smooth. The support team, especially Alexandru, has been extremely responsive and helpful throughout. They quickly implemented the changes I requested for multiple stores, and everything looks perfect. Highly recommended if you’re looking for both a functional app and a supportive team behind it!

Ralph's Orchard

May 20, 2025  on Shopify

Very easy to use, with add-ons to build for your needs. Really friendly and supportive customer support. I used a different app previously and find this one more intuitive.

GL.iNet EU

Apr 28, 2025  on Shopify

Superb service experience, the customer service response is very quick, and it helps us solve problems quickly. A great experience.

kiosk3d

Apr 23, 2025  on Shopify

I use the app for wishlist facility on my new store and I can say that it simply does what it has to without any hassle. It needs some customization which is very easy to do through the settings section. And if that is not enough for you, you can go beyond through the CSS editor or ask for help to the support team. They are always available, open for suggestions and give great support.

Lanes

Apr 18, 2025  on Shopify

An app that can really level up your customer satisfaction, not too mention the top support on hand! Alexandru is a genius who has your best interest. I had so many questions and they took the time to not only answer them, but actually solve them. Best app on my Shopify store for sure. Thanks team!

vzcip.com

Apr 17, 2025  on Shopify

The Froonze Loyalty & Wishlist app is an essential tool for us, providing core functionality for our websites. We manage a portfolio of sites that require customer accounts with advanced features. This app allows us to define additional customer metafields and display them across various pages seamlessly. It has always performed flawlessly, and we only contact Froonze for customizations tailored to our specific needs. These customizations go beyond the standard support most developers typically provide. Alexandru, in particular, has been incredibly helpful and knowledgeable. Every request we've made has been completed promptly and implemented with professionalism. As we migrate several sites from Magento to Shopify (with a few more to go), the Froonze app has been instrumental in accelerating this process significantly. On a personal note, I truly appreciate and enjoy collaborating with Alexandru and his team. Their dedication and expertise have made a tremendous difference for us.

Three Peaks GBR

Apr 09, 2025  on Shopify

This app has allowed us to customise our user experience and setup the customer account page with features and links relevant to our customers. It is very user friendly and has been invaluable for creating a smooth customer journey. The customer support has also been excellent, we needed some code editing to allow the Custom Forms we created to sync with our Shopify Theme, we received a response and full solution, with completed functionality in less than 24 hours.

Soouly

Apr 04, 2025  on Shopify

I am really happy with the app and the support. The support is always helpful and fast :) Thank you!

Baby Island Shop

Mar 27, 2025  on Shopify

Absolutely helpful! The assistance custom all my request really quickly and the free plan is really good for little business to help grow! thanks!!

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