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Customer reviews: Froonze VIP Loyalty & Wishlist

Reviews (215)

Overall rating
5

What Merchants Think

Merchants generally express high satisfaction with the "Froonze Customer Accounts" app, praising its comprehensive feature set and customer support. Users frequently mention how the app enhances customer account functionality and is easy to set up and use. The app is well-received for transforming customer account pages into visually appealing and user-friendly interfaces, significantly improving user experience.

Key Strengths

  • Outstanding customer support and quick response times.
  • Highly customizable and integrates seamlessly with Shopify themes.
  • Diverse range of features including wishlists, loyalty programs, and social account logins.
  • User-friendly interface that simplifies setup, even for those who are not tech-savvy.
  • Enhanced customer account functionalities that lead to increased user engagement and retention.

Common Concerns

  • Pricing structure could be clearer; some users were surprised by additional costs for certain features.

Final Thoughts

Overall, "Froonze Customer Accounts" is highly recommended by its users, especially for businesses looking to customize and enhance their customer account pages on Shopify. While some merchants noted concerns regarding the pricing structure, the app's extensive capabilities and exceptional support make it a valuable asset for improving customer interactions and satisfaction.

WALLIVO

Sep 11, 2025  on Shopify

First of all, I should note that there is no other Shopify app that combines both a dashboard and a wishlist. In fact, aside from this one, there are probably only one or two dashboard apps available at all. Performance and Evaluation Although I had no special requests, I discovered that there are many structural issues that need fixing. Initially, I assumed most of them were theme-related, but it turned out they were actually tied to the application itself. For example, within the dashboard panel, some pages cause scroll jumps when loading. As for the wishlist, there are several points worth mentioning, but I will keep it brief: After the initial installation, wishlist icons did not appear in many product groups, which I first thought was due to the theme. If your website uses an AJAX-based structure for loading, the wishlist icons do not show up on the first load. Inside the wishlist panel, five text fields are global, meaning the app’s translation feature cannot translate them. They need to be handled manually. During the transfer from wishlist to cart, there was a hidden overlay on the buttons within the popup panel, which I also had to remove manually. Throughout this process, the Froonze team was very helpful. They supported me effectively via email and assisted in resolving the issues. Missing Features When a wishlist is shared, the opened list cannot be saved. If the wishlist panel is open, adding a product to the cart does not update the cart. There is no way to access information on which user added which products and in what quantities to their wishlist. Currently, there is no API available to retrieve wishlist data. Is it worth the price? Despite these shortcomings, my answer is yes—because Shopify does not have its own dashboard system, and this app is the only one that combines both dashboard and wishlist functionality.

Rug Engine

Aug 28, 2025  on Shopify

There are several apps like this however this is by far the #1 built-for-shopify Wishlist & Loyalty app based on the value for everything you get, others don’t even come close. The best part about going with Froonze is that you can email Alexandru who is a developer and willing to fully customize the features to your store, so you don’t need to worry about your theme, he will edit your code and make it work, and he is SHARP and does a PERFECT JOB. If you don’t want to risk ruining your store and want to be truly confident in a wishlist & loyalty solution then this is IT. Also the pricing is very flexible and fair compared to others…not sure how else to explain it other than it’s the perfect app with the perfect developer behind it. Thanks Froonze

Alpha Fauna

Aug 18, 2025  on Shopify

This app has been great so far. We've used only the Wishlist feature until now, but had great support from Alexandru to get it working with the theme. Can definitely recommend.

Cor Blimey

Aug 16, 2025  on Shopify

Just started using Froonze and really impressed so far — it’s a clean, affordable alternative to the bigger loyalty/account apps and does almost everything I need. The only thing missing for me is the ability to offer physical gifts (like stickers, prints, or small items) as rewards, not just discounts. That would make the program feel way more exciting and on-brand. If that gets added, it’ll be pretty much perfect. Adding a smaller free gift as a reward could really help push for that second customer order so I would love if you could add this feature!

NewarkDentalPemco

Aug 15, 2025  on Shopify

The Froonnze development team created a highly versatile Shopify app with a great look. Their responsive customer support helped us get everything right. I highly recommend them!

EOS Fabrics

Aug 11, 2025  on Shopify

Great app that solved 99% of my problems, and the customer service after signing up solved the remaining 1%. Highly recommend!

Mālama

Aug 08, 2025  on Shopify

Amazing app! I have been using it for around 2 years and hands off the best app on the market. It's very affordable, they have a super fair pricing for an amazing support. You won't find this kind of features, perfect integration with your theme, amazing modern design for this price with such an amazing and fast support. Can highly recommend it! They offer Wishlist with Faceboox pixel, amazing customer account, for a great price, for which other apps ask hundreds of dollers. Especially with Max I had an amazing experience. He solved perfectly all of my questions, is always kind. Thank you and happy to be on board with you!

Hammer Nutrition UK Official Distributor

Aug 08, 2025  on Shopify

I have been looking for a Loyalty app that is priced reasonably and offers great functionality. For $10 I now have a great user friendly VIP and Loyalty program to offer my customers. The support from Max and his team has been great. Really worth looking at ! Thanks guys.

Hammerhead Radio Control

Jul 27, 2025  on Shopify

5 Star for the customer service, We have only just gone live so cannot really comment on the app long term, although initial reports are good. The VIP system and ability to assign store credit is a much nicer way of operating vs using points and coupons.

ISL Patent

Jul 12, 2025  on Shopify

We use Froonze VIP Loyalty & Wishlist on our website primarily for its powerful customer account functionality. As a B2B brand, the ability to create custom fields and display them across multiple pages is essential—and this app delivers. Among the various customer account apps available on Shopify, this one earns our strongest recommendation. If you're looking to build a more sophisticated and informative customer portal, this app is a must-have. It transforms the standard account page into a centralized workspace or command center, allowing customers to easily track key information and manage their interactions. Setup is quick and intuitive. While we needed some tailored customizations to suit our specific needs, the support we received was exceptional. Alexandru and his team consistently go above and beyond, offering solutions and even providing code outside the app’s default scope. Their responsiveness, friendliness, and deep expertise have made a significant difference for us. We truly appreciate their dedication and highly recommend this app to any business seeking to elevate the customer experience.

Nanan official

Jul 09, 2025  on Shopify

I'm incredibly pleased with this app! I was looking for an easy yet complete solution to implement a loyalty program and wishlist for my e-commerce store, and Froonze exceeded my expectations. I was amazed at how straightforward it was to set everything up: the interface is very intuitive, and every feature worked flawlessly right from the start, with zero technical issues. In addition to the outstanding quality, the price is truly competitive compared to similar apps. Highly recommended!

AEITA

Jul 09, 2025  on Shopify

This is a wonderfull app. My customer account page is beatultiful, and it took me no time nor effort to enable it. Recently, I needed a customization in this page that was not possible to enable in their interface. Then, I asked for support and I had my demand solved in the same day, again with no effort from my side. I'm really happy with that.

Heatwave Books

Jul 09, 2025  on Shopify

100% worth it! Not only is the app easy to set up and gives you plenty of customizable features - the customer service is amazing! I had an issue with how the wishlist button was showing on my new upgraded theme, they customized it exactly as I needed within 24 hours. The wishlist and loyalty options are amazing & easy to use, my customers are loving it!

Missy Reno Smith

Jul 07, 2025  on Shopify

This a great app with many customization options to create a loyalty program that fits your needs. I sell both services and products (art and jewelry), so I like that I can set up different rules based on collections, this relates to point redemption. I don't believe it works this way for earning points yet. I also chose Froonze because it will easily grow with my store. If you do happen to need assistance, they will also go above and beyond to help you.

Weriion

Jun 27, 2025  on Shopify

The loyalty program is easy to adjust and tweak to your liking, the wishlist feature ensures that visitors can save their wanted items and the app provides a good user experience. This is combination with the good customer service makes this app an excellent choice for anyone.

CELIA MODA

Jun 26, 2025  on Shopify

Great app , and fantastic Customer service, plus they have free plan , Mr. Alexandru help me to install the app in my store in the way we wish in no time , Thanks again for this amazing app

Yanekara One Store

Jun 26, 2025  on Shopify

Thanks to this extension, we were able to easily make our customer portal much more user-friendly. We greatly appreciated the robust support, especially how they addressed bugs and unique localization requirements.

Pakful.lv

Jun 25, 2025  on Shopify

Great support and fast feature implementation! The support team follows up quickly and implemented a necessary feature for us within just one day. Really impressed with their responsiveness and willingness to adapt to user needs. Highly recommended!

JDStore Tech

Jun 08, 2025  on Shopify

Amazing app. It's professional and nice. I've been using it for years now and really happy with it. The support is great and friendly. Highly Recommended. A+++

TINY WHISPERS

Jun 08, 2025  on Shopify

Froonze has significantly improved my store experience. I installed it to offer a more professional customer account and was amazed by everything it offers. What my customers value most is the loyalty program integration with the wishlist - they can now save products, view their points, and redeem rewards directly from their profile. Everything is centralized, well-organized, and works without errors. It's technically very solid: it doesn't affect the theme, doesn't slow down the store, and is 100% customizable. The support is also excellent; they helped me with the setup and integration. I highly recommend Froonze if you're looking to offer a more complete, modern, and smoother account experience to your customers.

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