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Customer reviews: Froonze VIP Loyalty & Wishlist

Develop by Shopify

Reviews (250)

Overall rating
5

What Merchants Think

Merchants generally express high satisfaction with the "Froonze Customer Accounts" app, praising its comprehensive feature set and customer support. Users frequently mention how the app enhances customer account functionality and is easy to set up and use. The app is well-received for transforming customer account pages into visually appealing and user-friendly interfaces, significantly improving user experience.

Key Strengths

  • Outstanding customer support and quick response times.
  • Highly customizable and integrates seamlessly with Shopify themes.
  • Diverse range of features including wishlists, loyalty programs, and social account logins.
  • User-friendly interface that simplifies setup, even for those who are not tech-savvy.
  • Enhanced customer account functionalities that lead to increased user engagement and retention.

Common Concerns

  • Pricing structure could be clearer; some users were surprised by additional costs for certain features.

Final Thoughts

Overall, "Froonze Customer Accounts" is highly recommended by its users, especially for businesses looking to customize and enhance their customer account pages on Shopify. While some merchants noted concerns regarding the pricing structure, the app's extensive capabilities and exceptional support make it a valuable asset for improving customer interactions and satisfaction.

Tiny Afters

Jan 21, 2026  on Shopify

Onboarding with the Froonze team was amazing. They answered all questions before installation, even though we bombarded them with quite a few. Alexandru was especially patient, responsive, and helpful throughout the process. The value of the app is amazing as well - it delivers as expected and feels well worth it.

AutAll & Victoria's Laden

Jan 20, 2026  on Shopify

I started to look for a loyalty app. It was a mess to find the 10 best apps. Either it was horrible expensive or to complicated to administrate. The froonze app gave me a very good first impression at the beginning. Therefor I decided to install and test this app. I started with the wishlist function to implement it in my shop, because the running current wishlist app had technical problems which the app owner could not fix it. The support team from froonze was open to listen to my requests and added additional functions which came not out of the box. Also, the adjustments within my Expanse theme (not coding, only to setup the style). Such kind of extensions was not possible to do it with other app wishlist providers. Now, I was very happy with the profession of the developers and support team. This was the reason to continue now with the loyalty function. Via an online video call, I got the first explanation how the system works and how to implement it. Furthermore, they did all customizations which I would like to have in a profession way. Out of the box it is running very well, also. If other customers given 5 stars, I would like to give 7 stars for the rating. I am from Germany, and I can recommend everyone who is looking for a wishlist and loyalty program to test the froonze app and to test the support itself. They are very friendly and open to understand my requests. I will go forward with such 2 functions and I will give an update in half a year. Best regards Norbert

Curion Dental Products

Jan 17, 2026  on Shopify

I am so glad to have found the Froonze app. It is very well built with solid customization and integration. The Froonze team is also dedicated to their product, and provided stellar customer service to help with set up.

Truefitt & Hill Australia

Jan 15, 2026  on Shopify

We’ve been using Froonze for a long time and the experience has been excellent. Their support team is hands down the best we’ve encountered, and the flexible pricing lets us pay only for the features we use.

Bakhache Jewellery

Jan 15, 2026  on Shopify

Froonze team always exceeds our expectations! We’ve sent them a few requests, and not only do they resolve them, but they also provide additional advice and even pinpoint issues in our shop that aren’t directly related to their app. They really care. There is also no back-and-forth between multiple tiers of support. All of their team members are capable of solving technical issues which makes their support very fast. On the technical side, we haven't experienced any significant issues - just minor styling mismatches between our theme and their widgets, which they solved very fast. The pricing is simply unmatched! We get so much different functionality in one app and each piece is priced very fairly. I hope you guys add even more functionality in the future - product reviews would be an amazing addition!

PROTOCONCEPT GOLF

Jan 06, 2026  on Shopify

Highly professional app with quick resolutions and support. We have not found any other app as reliable and aesthetically pleasing as Froonze. If anyone is looking for a loyalty and customer account page app, this is a MUST.

Blaue Libellé

Jan 05, 2026  on Shopify

I’ve been using this app for a while and have been very satisfied. The support is top-notch, and the app has so much potential. I’m excited to see how it continues to grow.

Truefitt & Hill Malaysia

Jan 05, 2026  on Shopify

We've been using Froonze for a while now and the experience has been just amazing! Their team is very professional. When we have questions or additional requests, they listen carefully, try to analyze the problem from different angles and then provide a very good solution. We've used a lot of apps in our store, but never experienced such great customer support! Wishing all the best to the Froonze team!

mx4ever

Jan 02, 2026  on Shopify

We just started using the app and we are very impressed. It is great that the rewards and wishlist functionality is in the same app and the customisation and translation options are more than adequate. The other really nice feature is the store credit reward option instead is the traditional points based reward system. So far so good and well worth trying out if your interested.

Direct Suspensions

Dec 30, 2025  on Shopify

So far, I am really enjoying this app. The app has a lot of depth when it comes to customer engagement and loyalty features, and works with Shopify natively for most of its features. Plus support is really quick to help as well!

Desert Lobby Jewelry

Dec 10, 2025  on Shopify

I really liked everything about this app. I use both the wishlist feature & also the loyalty (tried both points & store credits) & these works just fine. I love the ability that I can make admin touches to these attributes. Also, it was very important for me to be able to localize the UI; I can do it just fine. SO many customization options & very personal customer care. Thanks!

Miss Jules

Dec 09, 2025  on Shopify

Very easy to use App, with great support and quick response times. They really understand your request and are proactive in helping! Would recommend this App to fellow Shopify store owners.

surf4shoes

Dec 04, 2025  on Shopify

We switched to Froonze to consolidate our Wishlist and Loyalty programs into a single app, and it’s been a game changer for our site performance. The integration with OS 2.0 is seamless. A massive shout-out to Alexandru from the support team! He is incredibly responsive and proactive.It’s rare to find support that cares this much about your overall success. Highly recommended!

True Organic Cosmetics

Dec 02, 2025  on Shopify

I use froonze since we started with shopify, nearing 2 years now. The Support is superb! Super friendly, super fast and the app is great! We used the Customer Account Widget and the Loyalty Programm but since switched to the new customer accounts. I just installed the Loyalty Programm Widget in the New Customer Accounts and it was so intuitive and easy. Absolute no brainer! Love the App and the Team!

سوى تك

Dec 01, 2025  on Shopify

Thank you so much for your wonderful support. Alexander was very kind and helpful with my wish list and didn't complain at all. Thank you, Alexander.

Endless Waves

Nov 08, 2025  on Shopify

We’ve had a great experience with Froonze. Their support is quick, clear, and genuinely helpful. I reached out with a few questions about how the app looked on our boutique’s site, and they went above and beyond to customize the wishlist hearts exactly how I wanted them. Mohamed was especially great. Couldn’t recommend them more!

Hola StyleKorean

Nov 06, 2025  on Shopify

Such a great app! The support team is always super helpful and quick to respond, and the wishlist feature works perfectly. Definitely recommend giving it a try!

MOIDA

Nov 06, 2025  on Shopify

The best wishlist app ever! Their support team is incredibly fast and kind, and they implemented exactly what we wanted. We’re extremely satisfied with the result — highly recommended!

Stevvex

Oct 30, 2025  on Shopify

Amazing app and outstanding customer support! Alexandru and Mohamed were incredibly helpful — they completely redesigned the layout to match my website perfectly. They also implemented the new features I requested very quickly and even created a new dashboard for the “New Customer Dashboard” provided by Shopify. I’ve tried other apps like Custlo, which offers more options than Froonze, but their support was extremely slow and unwilling to solve the issues I faced. With Froonze, it’s the opposite....their team responds within a few hours, listens carefully, and actually delivers results. If you’re considering Froonze, go for it and you won’t regret it! Truly an amazing app with a fantastic, responsive team. Highly recommend !

ZELEXDOLL

Oct 22, 2025  on Shopify

Froonze is the most affordable app I've seen for applying store credit in a loyalty program! It brilliantly combines wishlist, account, and loyalty program into one, eliminating the need for multiple costly and complex apps. The team thoughtfully researches customer needs, provides clear instructions for every feature, and offers excellent support. Such a talented team deserves great success. All the best!

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