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Customer reviews: CJdropshipping: Much Faster

Develop by Shopify

The Cucheng app helps Shopify merchants streamline product sourcing and fulfillment. This review covers its key features, pricing, and real user experiences to help you decide if it’s the right fit for your business.

Reviews (2,502)

Overall rating
4.9

What Merchants Think

The "CJdropshipping: Much Faster" app has garnered mixed reviews from users. Many users highlight the app's excellent customer service and support team, often naming specific agents who have provided outstanding service. This reflects a general satisfaction with the personalized support offered. However, there are significant concerns regarding order fulfillment reliability and discrepancies between advertised features and actual performance, impacting some users negatively.

Key Strengths

  • Exceptional customer service with many specific agents like Angel, Kribee Huang, and Connie receiving praise.
  • Fast shipping services and competitive product prices.
  • User-friendly interface, making navigation and order management easier.
  • A wide variety of products and sourcing options.

Common Concerns

  • Reports of unreliable order fulfillment and inventory inaccuracies, causing delays.
  • Some users experience poor customer support interactions, contrary to positive reviews.
  • Issues with feature implementation not meeting the expectations set by marketing.
  • Occasional reports of miscommunication leading to repeated explanations of issues.

Final Thoughts

Overall, the app is generally well-received for its strong customer support and wide product selection, making it a potent tool for dropshipping. However, merchants might encounter challenges with order fulfillment and execution of some features. Despite some negative experiences, many users consider it a valuable asset to their business operations due to its scalability potential and service improvements.

내 스토어

Sep 03, 2025  on Shopify

I want to give exceptional praise to Sam Huang from the CJ Dropshipping help desk team for providing outstanding customer service. Whenever I had questions about tracking information, shipping data, or encountered issues with suddenly disappeared inventory, Sam consistently provided accurate and prompt responses that kept my business running smoothly. Sam's professionalism and efficiency in handling various inquiries made all the difference in resolving problems immediately. Sam's quick problem-solving skills and attention to detail have been instrumental in maintaining the seamless operation of my dropshipping business. I truly appreciate his dedication and the excellent support he provides through the help desk. Thanks to Sam's reliable assistance, I can focus on growing my business knowing that any issues will be resolved swiftly and professionally.

De Blessing Store

Sep 03, 2025  on Shopify

I have a few issues on stocks but my consulting agent Bean Li is very helpful to check and solve the problem for me.

Élanvii

Sep 03, 2025  on Shopify

GOOD AND QUICK CUSTOMER SERVICE

Romina Iris

Sep 02, 2025  on Shopify

Très bonne expérience sur Cjdropshipping avec le service clientèle...j'ai eu la chance d'être aidé par Angel Li. En fait, je leur ai demandé de me chercher une commande et j'étais un peu frustré parce qu'il me semblais qu'ils ne comprenaient pas ce que je leur demandais et j'ai même cru qu'ils avaient fait une erreur d'adresse de livraison, mais l'erreur venait de moi !! Ce que j'ai vraiment apprécié c'est que, Angel Li est restée très polie et très patiente pendant tout le processus et elle a rapidement trouvé la solution !! Quel excellent service Angel Li ! Félicitation pour ton professionnalisme et j'espère ton aide pour mon prochain problème

Spoiled Secrets

Sep 02, 2025  on Shopify

My assistant Angel Li was very helpful and made no mistakes. I am a beginner at drop shipping and people like her make it a little easier along the way.

Titean

Sep 02, 2025  on Shopify

My Agent Paradise Zhong was excellent, very responsive and solved my problem quickly. I really appreciate the fast support and clear communication. Highly recommended!

Praktikeo

Sep 02, 2025  on Shopify

I had some questions and Bonnie answered all of them with detailed responses via Whatsapp. Very good service on her part. I have been working with CJ for 4 years now and I am satisfied honestly.

Ninaeva

Sep 02, 2025  on Shopify

Excellent support! My agent Charlotte was quick to respond, very professional, and made the whole process smooth and stress-free. She went above and beyond to help me with my order, and I truly appreciate her effort. Highly recommended

Señorita J

Sep 02, 2025  on Shopify

CJ's platform is great, but the five-star service truly comes from my agent, Mango. She is the best! Always incredibly fast to respond and proactive in getting things done. Every problem is solved completely, and my orders are always processed without a hitch. Her reliable and on-time service is something I can truly count on. Thank you!

ShopKwai

Sep 01, 2025  on Shopify

O suporte é realmente rápido e bem explicativo. A Angel e os outros suportes estão de parabéns.

EZAH STORE

Sep 01, 2025  on Shopify

Essence-Pro

Sep 01, 2025  on Shopify

Very efficiency! I like Connie Jin attitude very much! She's very helpful~

My Store

Sep 01, 2025  on Shopify

Great and exellent help from customer service (connie), Very patient from her.

SwirlX

Sep 01, 2025  on Shopify

Very impressed with Sam Huang and his professionalism in helping setup the connection and store. we are collaborating in order fulfillment and i have to admit, the service is good. highly recommended. flexible pricing, Sam always brings back solutions and is eager to help and always approach it in a win-win situation.

My Store

Sep 01, 2025  on Shopify

Connie is very reactive, thanks to her

GlamLight

Sep 01, 2025  on Shopify

Leila is the agent I am working with and she is very efficient

Nordlos

Aug 31, 2025  on Shopify

Very helpful

Volcanic Cult

Aug 31, 2025  on Shopify

I love its human support. In comparison to other dropshippers, this company is performing significantly better. Thanks

IceAura

Aug 30, 2025  on Shopify

customer support is really especially the called Leah Cheng. She helped me as soon as I needed help. Thanks a lot

EasyFunFast

Aug 28, 2025  on Shopify

Amazing service and took almost an hour to solve my problem but Ken Yang would not give up until it was solved Thank you

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