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Customer reviews: CJdropshipping: Much Faster

Develop by Shopify

The Cucheng app helps Shopify merchants streamline product sourcing and fulfillment. This review covers its key features, pricing, and real user experiences to help you decide if it’s the right fit for your business.

Reviews (2,110)

Overall rating
4.9

What Merchants Think

The "CJdropshipping: Much Faster" app has garnered mixed reviews from users. Many users highlight the app's excellent customer service and support team, often naming specific agents who have provided outstanding service. This reflects a general satisfaction with the personalized support offered. However, there are significant concerns regarding order fulfillment reliability and discrepancies between advertised features and actual performance, impacting some users negatively.

Key Strengths

  • Exceptional customer service with many specific agents like Angel, Kribee Huang, and Connie receiving praise.
  • Fast shipping services and competitive product prices.
  • User-friendly interface, making navigation and order management easier.
  • A wide variety of products and sourcing options.

Common Concerns

  • Reports of unreliable order fulfillment and inventory inaccuracies, causing delays.
  • Some users experience poor customer support interactions, contrary to positive reviews.
  • Issues with feature implementation not meeting the expectations set by marketing.
  • Occasional reports of miscommunication leading to repeated explanations of issues.

Final Thoughts

Overall, the app is generally well-received for its strong customer support and wide product selection, making it a potent tool for dropshipping. However, merchants might encounter challenges with order fulfillment and execution of some features. Despite some negative experiences, many users consider it a valuable asset to their business operations due to its scalability potential and service improvements.

W!GO Dropshipping

Oct 10, 2025  on Shopify

Ruth was very helpful and friendly. She solved my issue quickly and professionally. Great support and excellent service!

DoggyWorld

Oct 10, 2025  on Shopify

Yori Lin was very helpful and quick. She was patient, kind, and really took the time to assist me. Excellent support!

Koyers

Oct 10, 2025  on Shopify

JVL PARCEROSHOP

Oct 09, 2025  on Shopify

Angel solved my problem instantly.

Coeur d'Intérieur

Oct 09, 2025  on Shopify

Thanks Angel for your help !

Martial Universe

Oct 09, 2025  on Shopify

Bonnie Gu was incredibly helpful! I had a major issue with some orders, and she was able to resolve everything with patience and kindness.

Kittybox

Oct 08, 2025  on Shopify

Angel was super helpful and guided my perfectly through my issue

AZVA

Oct 08, 2025  on Shopify

connie is a good agent to have conversation with all my enquiries. fast replies and very well in communication

Luma

Oct 07, 2025  on Shopify

I just wanted to say that I’m really happy and satisfied with your service! The platform is very useful, the product sourcing works great, and the support from your agents has been excellent. Everything is clear and professional – I truly appreciate your help and the fast responses whenever I need assistance. Thank you for your dedication and for making the dropshipping process so much easier. Keep up the amazing work!

AFNAN

Oct 07, 2025  on Shopify

Brillyant Buys

Oct 07, 2025  on Shopify

I had such wonderful and smooth experience with Angel! I was guided step by step complete with screenshots which is so helpful!! She was also very patient with me while I navigated my way to the correct area to resolve my issue! This is some of the best customer service! Thank you Angel for your patience and guidance and thank you CJDropshipping for having such wonderful team members like this!!

Dr.Sam

Oct 07, 2025  on Shopify

excellent service.I’m happy from the human agrnt (Mis. Luna). However, this my second order which is out of stock, which seems to me a challanging for shopping.

ConfortMama

Oct 07, 2025  on Shopify

Sam Huang was extremely helpful and professional. He quickly understood my issue and guided me through every step with patience and clarity. I really appreciate his support and dedication — excellent service!

VIZORA

Oct 06, 2025  on Shopify

great

Lumilume

Oct 06, 2025  on Shopify

Customer support is really good at CJ. Especially Connie Jin who is really helpful and responsive.. great experience overall.

Porvana

Oct 06, 2025  on Shopify

Vjec was excellent! His instructions worked very well!

SPINTAP

Oct 05, 2025  on Shopify

Excellent customer service! I had a small issue with a previous sample that arrived slightly damaged, and I was concerned about future shipments. Gildan from the CJ Dropshipping support team was super responsive and helpful. He took the time to make sure my concern was passed on to the fulfillment team and ensured that the next package would be better protected. Thanks again Gildan for your professionalism — really appreciated! Looking forward to working long-term with CJ.

Zevarah

Oct 04, 2025  on Shopify

Connie Jin sorted out my issue and questions right away, so I definitely appreciate the quick and friendly customer support!

Munsieur

Oct 04, 2025  on Shopify

Quick service.

Get Rekt Gear

Oct 04, 2025  on Shopify

I just solved the "sold out" error with ANGEL's help. When self-ascribed experts wanted me to invest in expensive tools, I came to customer service and Angel solved the problem with a couple screenshots! Much appreciation for helping me get my store back on track!

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