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Customer reviews: CJdropshipping: Much Faster

Develop by Shopify

The Cucheng app helps Shopify merchants streamline product sourcing and fulfillment. This review covers its key features, pricing, and real user experiences to help you decide if it’s the right fit for your business.

Reviews (2,502)

Overall rating
4.9

What Merchants Think

The "CJdropshipping: Much Faster" app has garnered mixed reviews from users. Many users highlight the app's excellent customer service and support team, often naming specific agents who have provided outstanding service. This reflects a general satisfaction with the personalized support offered. However, there are significant concerns regarding order fulfillment reliability and discrepancies between advertised features and actual performance, impacting some users negatively.

Key Strengths

  • Exceptional customer service with many specific agents like Angel, Kribee Huang, and Connie receiving praise.
  • Fast shipping services and competitive product prices.
  • User-friendly interface, making navigation and order management easier.
  • A wide variety of products and sourcing options.

Common Concerns

  • Reports of unreliable order fulfillment and inventory inaccuracies, causing delays.
  • Some users experience poor customer support interactions, contrary to positive reviews.
  • Issues with feature implementation not meeting the expectations set by marketing.
  • Occasional reports of miscommunication leading to repeated explanations of issues.

Final Thoughts

Overall, the app is generally well-received for its strong customer support and wide product selection, making it a potent tool for dropshipping. However, merchants might encounter challenges with order fulfillment and execution of some features. Despite some negative experiences, many users consider it a valuable asset to their business operations due to its scalability potential and service improvements.

Jewzaza

Feb 02, 2026  on Shopify

I’ve had an amazing experience working with Iris at CJDropshipping! She is incredibly responsive and fast at resolving all kinds of issues, from order delays to special requests. Her professionalism and proactive approach make my business run much smoother. I am truly grateful for her constant support and highly recommend her service to anyone looking for a reliable agent. Thank you,Iris!

Barakahpet.store

Feb 01, 2026  on Shopify

I worked with Boran Chen and he was EXTREMELY helpful and made my life easier and was very patient

shopzerava.com

Feb 01, 2026  on Shopify

I have had a great experience with CJ Dropshipping. Percy has been wonderful on helping me with my shipping discounts and any questions I had and answered them in a timely manner.

lurenn

Feb 01, 2026  on Shopify

I'm quite happy with the service. I had some integration issues, but support specialist Connie helped me resolve them. I recommend this service.

Survie Shop

Feb 01, 2026  on Shopify

Good experience with Connie Jin, responsive and professional, I recommend her.

MEILISCENE

Feb 01, 2026  on Shopify

I've had such a great experience so far! Support is so easily reached when you encounter problems and you even have a personal agent. Connie helped me solve my problem in less than 2 minutes, best service ever.

VH

Jan 31, 2026  on Shopify

I have had a great experience working with Vincy at CJdropshipping! She was responsive, professional, and truly helpful throughout the entire process. Every question I had was answered quickly and clearly. Vincy made sure my orders went smoothly, and I’m very grateful for her support. Highly recommend the CJ Dropshipping service - Many thanks Vincy!

Lovely Legacy

Jan 30, 2026  on Shopify

Hey, I honestly can only say good things so far! Angel and other employees are really fast in responding and solving issues for me fast. Most of the time it does not even take minutes to have them help me. Thank you!

Yvonne Living

Jan 30, 2026  on Shopify

It's very good to use CJ Dropshipping for my store. Everything works smoothly and the products are easy to add. I especially want to give to Zia. She is quick to respond, friendly and very helpful. I can highly recommend her.

Blogs Online

Jan 29, 2026  on Shopify

Best app for dropshipping and Support agent Zean Liao helped me a lot , he is the best agent in CJ

Fieryfur

Jan 29, 2026  on Shopify

I had a great experience with Connie Jin, she helped me thoroughly with my concerns.

Shop beriva

Jan 29, 2026  on Shopify

I’ve had a really positive experience with CJdropshipping so far. The platform is easy to use and makes product sourcing and order fulfillment much smoother. A special shoutout to my agent, Everly, who is incredibly responsive and supportive. She took the time to understand my concerns about shipping costs provided practical solutions to help reduce expenses for my customers. Her professionalism and dedication truly stand out. Excellent customer service overall — highly recommended.

Shoppe Meister

Jan 29, 2026  on Shopify

Connie is an excellent customer service representative, she answered all of my questions in a timely fashion.

Animal Spirit

Jan 29, 2026  on Shopify

soluciono rápido un problema que tuve con respecto al inventario que el sistema de Shopify me lo mostraba como agotado, pero me ayudo con la sincronización. Fue con Ruth de servicio al cliente! Muchas Gracias!!!

Naïvia

Jan 29, 2026  on Shopify

CJ is amazing, You have some very beautiful designs, and the prices are very suitable for new business owners. With affordable prices and powerful technology like yours, I'm sure you've created many jobs. you have a fantastic team of staff. Whenever I was unsure, you were there right away to help me resolve my issues. Thanks, Angel of CJ, Hopefully we will continue to journey together for a long time to come

Splendoraq

Jan 29, 2026  on Shopify

I had a really great experience with Angel from CJdropshipping customer support. She helped me with all of my questions patiently and made everything easy to understand. Whenever I was confused or stuck, she took the time to guide me properly instead of giving rushed replies. Overall, CJdropshipping has always listened whenever I faced issues in my dropshipping journey, and Angel is a perfect example of that support. Really appreciate the help and dedication, highly recommended!

Medi Relieve

Jan 29, 2026  on Shopify

Good agent, everything is automated and fulfillment works decently fast.They are polite but could improve on speed with communication. Prices are sharp. Bowen is a good guy and try to help me the best he can.

Clevr Jump

Jan 29, 2026  on Shopify

Working with Alan from CJ was great, he was able to resolve my issue and properly answer questions.

The Aussie Haven

Jan 28, 2026  on Shopify

I’m thrilled to award Zean a perfect 5-star rating for his exceptional support as our foreign trade specialist. What sets Zean apart is his unwavering commitment to maximizing our cost savings and streamlining our order logistics—two game-changing advantages for our business. Zean went above and beyond to negotiate with factories on our behalf, securing significantly lower product prices that directly boosted our profit margins. On top of that, he leveraged his industry connections to lock in generous logistics discounts and opened up a range of more efficient shipping channels for our orders. These efforts not only cut our overall operational costs but also shortened delivery times, making our supply chain far more reliable. Beyond pricing and logistics, Zean also provided great help with product matching, production coordination and order tracking. His professionalism and proactive attitude make him an invaluable partner.

Foostep.com

Jan 28, 2026  on Shopify

Working with CJ for a while now and i have to say all works great so far! Especially due to the amazing help of our accountmanager Zean he truly helps with anything as fast as he possibly can. Can definitely recommend.

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