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Customer reviews: CJdropshipping: Much Faster

Develop by CJDropshipping

The Cucheng app helps Shopify merchants streamline product sourcing and fulfillment. This review covers its key features, pricing, and real user experiences to help you decide if it’s the right fit for your business.

Reviews (9,916)

Overall rating
4.9

What Merchants Think

The "CJdropshipping: Much Faster" app has garnered mixed reviews from users. Many users highlight the app's excellent customer service and support team, often naming specific agents who have provided outstanding service. This reflects a general satisfaction with the personalized support offered. However, there are significant concerns regarding order fulfillment reliability and discrepancies between advertised features and actual performance, impacting some users negatively.

Key Strengths

  • Exceptional customer service with many specific agents like Angel, Kribee Huang, and Connie receiving praise.
  • Fast shipping services and competitive product prices.
  • User-friendly interface, making navigation and order management easier.
  • A wide variety of products and sourcing options.

Common Concerns

  • Reports of unreliable order fulfillment and inventory inaccuracies, causing delays.
  • Some users experience poor customer support interactions, contrary to positive reviews.
  • Issues with feature implementation not meeting the expectations set by marketing.
  • Occasional reports of miscommunication leading to repeated explanations of issues.

Final Thoughts

Overall, the app is generally well-received for its strong customer support and wide product selection, making it a potent tool for dropshipping. However, merchants might encounter challenges with order fulfillment and execution of some features. Despite some negative experiences, many users consider it a valuable asset to their business operations due to its scalability potential and service improvements.

PORMA

Apr 13, 2025  on Shopify

Thank you to Gildan Wu for the prompt and effective assistance provided in addressing and resolving our recent inquiry. Your support was both timely and greatly appreciated.

PickXee

Mar 06, 2025  on Shopify

The only problem is you cannot update your information from here.

Watch Over Here

Feb 27, 2025  on Shopify

It was nice chatting with Liora. She answered all my question in deatil, and I had a lot lol. I am happy that she's available because I am new to CJ's and I need help navigating the page and running my store. I am thankful to Liora.

Bly's Journey

Feb 04, 2025  on Shopify

April has been awesome every time I had issues or questions, she is helpful and patient with me. After using the app for over 1 year now, there are a few updates I would like to see to streamline some of the functions.

Auraloup

Jan 19, 2025  on Shopify

JE MET 4 juste par se que la compréhension entre l agent et moi est pas toujours facile mais sinon ils reactif et présent.

StretchyGuys Store

Dec 16, 2024  on Shopify

Great platform for sourcing and shipping products. Thanks you Stacey and Kibree for being so helpful

Failing Fitness

Dec 01, 2024  on Shopify

Very helpful. I was stuck trying to figure out how to lower my order turnaround because I have never place an order before and wanted to know more about the processing and shipping time, thanks to Arina Dong and Joean Gu who was able to help me.

At Tommy's Shop

Nov 08, 2024  on Shopify

VarietyBay

Nov 06, 2024  on Shopify

CJ has lots of varieties of product that you can source in your website. I think the price is a bit expensive for other dropshipper who want to sell in the retail price. Also, the customer service is good but its very time consuming. Because the respond is very slow for the customer support. Joean Gu and Arina Dong recently helped me with my query. However, I find sometimes, they don't understand me well. I would like the agents to improve their english more so we can have a better business. Otherwise, overall its not bad.

HealthyVine

Nov 04, 2024  on Shopify

Wonderful service. So far I like the app. Zoey was a 5-star Service Agent. She was great! I will update my reviews as my journey goes on!

Winter Aura

Oct 29, 2024  on Shopify

This is the one of the best Dropshipping Supplier in the world they are so productive agents like Glacia,Leon are really Hardworking and they are really Dedicated to there Work People like this and companies Like this makes business Great Thank you Everyone

PLEZANIMO

Oct 27, 2024  on Shopify

J'aime la plateforme, car il est tout-en-un et il y a une équipe active pour répondre aux questions. Mais je trouve un peu complexe l'ajout de produit dans la boutique et aussi la suppression de certains produits, notamment POD enregistré dans mon espace personnel.

Chakrakreise

Oct 18, 2024  on Shopify

The app is great everything is once you know very simple there were only a few problems with me but the support could help me (ken) immediately so that everything worked smoothly

World of Baby

Oct 07, 2024  on Shopify

Super app, only one star deducted because the search function isn't optimal. Otherwise, a super fast and helpful service. Available at any time. Praise and thanks to Ruth for the support. I definitely recommend the app.

Luxarra

Oct 05, 2024  on Shopify

Thanks, Estella for the help and quick response!

VIMP

Oct 03, 2024  on Shopify

Nice Customer Support By ZOEY.

Pomegranate belladonna

Sep 29, 2024  on Shopify

Charlie zhang my CJdropshipping agent has been so helpful with every step I could always look for him if i am confused or if there is any trouble with the orders he help me out a lot

Divaparisienne

Sep 28, 2024  on Shopify

I had a little doubt about some details on Paypal and Leah helped me and clarified it! She is very nice and answers in a satisfying way. I wish the processing time was less than 3 - 5 days we could scale quickly, but for the rest I like everything about CJ! Also a big thanks to Jolee, my account manager!

Zuinda

Sep 11, 2024  on Shopify

Good platform with a large selection of products and competitive prices. However, product info is often incomplete or missing. Leah was very helpful in providing the needed details.

Snatched Shapewear™

Aug 29, 2024  on Shopify

Awesome feedback and responses from the team at CJdropshipping and in particular Yori Lin with exceptional customer service.

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