ConnectNow: Video Connect

Name: ConnectNow: Video Connect Introduction Video
Uploaded: 2024-04-04T22:21:02Z
Duration: 1 min 33 s
Description: Video tool for creating virtual call centre

Develop by Shopify

Free plan available

Video tool for creating virtual call centre

Video call initiation

Live product demos

Multi-level video channels

Concurrent customer connections

Auto-routing system

About ConnectNow: Video Connect

Launched Mar 27, 2024

Built by Shopify

Address

Kemp House, City Road, London, BFP, EC1V 2NX, GB

Website Support Portal Privacy policy Tutorial FAQ Document

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Introduction Video

Description

TURN YOUR VISITORS INTO CUSTOMERS WITH EASE

ConnectNow is a new-age video interaction tool that can be added to your store page. Anyone who visits the website can quickly initiate a video call to make enquiries, see live product demos, or get help with products or services. ConnectNow supports multiple multi-level video channels and can act as a virtual video call centre for your business. Multiple concurrent customer connections with auto-routing to the right sales or support teams.

Anyone who visits the website can quickly initiate video calls to make enquiries
Multi-level video channels and can act as a virtual video call centre
Supports concurrent customer video channels without any phone number

Pros

Allows quick initiation of video calls for customer inquiries and support
Supports live product demonstrations through video calls, enhancing customer experience
Acts as a virtual video call center with multi-level video channels, providing a versatile communication solution
Supports multiple concurrent customer connections, improving customer service efficiency
Auto-routing feature helps connect customers to the right sales or support teams

Cons

Relies on website visitors initiating video calls, which may not suit all types of businesses
Could be dependent on internet connectivity and bandwidth, which may affect video quality
Potential learning curve for businesses to integrate and manage multi-level video channels
May require training for staff to efficiently handle video calls and auto-routing