ConnectNow AI Agent

Name: ConnectNow AI Agent Introduction Video
Uploaded: 2024-04-04T22:21:02Z
Duration: 1 min 33 s
Description: Video tool for creating virtual call centre

ConnectNow AI Agent

Develop by Shopify

Free plan available

Video tool for creating virtual call centre

Video call initiation

Live product demos

Multi-level video channels

Concurrent customer connections

Auto-routing system

About ConnectNow AI Agent

Launched Mar 27, 2024

Built by Shopify

Address

151 O’Connor St, Ottawa, ON, ON, CA

Website Support Portal Privacy policy Tutorial FAQ Document

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Introduction Video

Description

AI agents answer customer calls and chats 24/7, with human takeover on request or escalation

ConnectNow AI Call & Chat provides 24/7 AI agents that instantly handle customer calls and chat enquiries. When the AI cannot answer or the customer requests a human, the conversation is handed over seamlessly. If no staff are available, customers can request a callback, ensuring no enquiry is missed. Improve conversions, reduce support load, and deliver fast, reliable assistance on every storefront page.

AI agents answer customer calls and chats automatically, 24/7.
Handover occurs only when AI cannot answer a query.
Or when the customer explicitly requests to speak with a real agent.
Real-time communication with no phone numbers required.
Prevents lost sales due to missed chats or calls.

Pros

Allows quick initiation of video calls for customer inquiries and support
Supports live product demonstrations through video calls, enhancing customer experience
Acts as a virtual video call center with multi-level video channels, providing a versatile communication solution
Supports multiple concurrent customer connections, improving customer service efficiency
Auto-routing feature helps connect customers to the right sales or support teams

Cons

Relies on website visitors initiating video calls, which may not suit all types of businesses
Could be dependent on internet connectivity and bandwidth, which may affect video quality
Potential learning curve for businesses to integrate and manage multi-level video channels
May require training for staff to efficiently handle video calls and auto-routing