I encountered an error on my store and received prompt and helpful support. The team resolved the issue quickly and professionally — I truly appreciate their assistance. It was a great help during a stressful moment. Thank you so much!

Buyers beware: with SB Coming Soon, your inventory may not be as protected as you think. ⊹ I left a glowing five-star review as a new user, and now I'm back to update with bitter disappointment after over four months of use and full-price subscription cost. Unfortunately, I’ve discovered a critical flaw in this app that completely undermines its core purpose. ⊹ The SB Coming Soon app claims to prevent early purchases of unreleased products, but in reality, it essentially just hides the purchase buttons while still rendering them (and the product IDs) in the code of your site. I'll refrain leaving public instructions for how to exploit this loophole, but suffice it to say, if you know your way around Shopify code, it takes less than a minute of effort to successfully buy an item that should be "coming soon." ⊹ This is exactly what happened to me. A high-demand, one-of-a-kind handmade item that I had queued for release was purchased hours before it was supposed to go live, by someone using this workaround. As a one-person shop, it was incredibly confusing and stressful, and threw my whole launch day for a complete loop. ⊹ Discovering this vulnerability after months of trusting the app is unbelievably frustrating. While it would (thankfully) not occur to most site visitors to look for this sort of workaround, clearly some will do it if they want the item enough, and it’s unacceptable for an app designed to restrict purchases to fail in such a fundamental way. ⊹ After uncovering this issue, I looked for alternatives to this app, and was thrilled to discover that it's possible to build a better, more secure Coming Soon listing using Shopify’s metafields and a bit of custom code. That's what I'll be using going forward. My app subscription renewed today, but I've now cancelled; here's hoping SB will honor my refund request for the upcoming month's charge. ⊹ I wish the developers well -- they've all been kind and helpful with smaller issues I've encountered previously. I'm very disappointed to have to change this review. I personally can't justify paying for the app after this discovery, no matter how friendly the customer service. I sincerely hope they can turn this around.

Jay responded to my customer service question promptly. The app is easy to use and works well for timed product releases.

Works as it promises. Very friendly and helpful support. No waiting time through the chat support. I need help with enabling the countdown down and support helped activate it.

Super! La atención del soporte ha sido maravillosa, extremadamente rápida y efectiva. Nuestro objetivo era instalar un badge de “Coming Soon” que no solo tuviera un diseño atractivo y perfectamente alineado con nuestra estética, sino que también fuera funcional y práctico para nuestros clientes. El equipo de soporte entendió perfectamente nuestras necesidades y nos ayudó a implementarlo con gran precisión y cuidado, asegurándose de que fuera fácil de usar y visualmente armonioso con nuestra marca. Sin duda, una experiencia muy positiva que valoramos mucho.

amazing service and support, works great !Absolutely amazing app and top-notch service! The quality, responsiveness, and attention to detail are truly impressive. The team went above and beyond to make sure everything worked seamlessly, and the app functions beautifully. Highly recommended for anyone looking for a reliable and professional solution

The Coming Soon Product | Pre-Sale app has been extremely helpful for our store. It’s fast, reliable, and much easier to use compared to other pre-sale apps we’ve tried. Setting up upcoming products and managing pre-orders has never been smoother. A big shoutout to Jay from the support team—he’s been incredibly supportive and quick to respond to any questions. Having great support makes a huge difference, and Jay truly goes above and beyond. Highly recommended if you're looking for a simple and powerful coming soon or pre-sale solution!

This app is very nice because it allows the customer to preview your products and descriptions before they become available. This is great especially when listings might sell fast so the customer has a chance to review! I downloaded it for my first shop update and customer service was great at helping me get it set up correctly.

Easy to use, works seamlessly with my store. Great support team and solid features. Highly recommend!

App works perfectly as needed and has many great customizations. Customers service is also great and replies promptly!