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Customer reviews: SB Coming Soon Product‑PreSale

Develop by SetuBridge

Reviews (130)

Overall rating
4.8

What Merchants Think

The "SB Coming Soon Product‑PreSale" app receives overwhelmingly positive feedback from merchants. Users commend the app for its ability to deliver on its promises, driven by a responsive and effective support team. Merchants find it an indispensable tool for managing pre-launches and presales, enhancing their storefronts with ease and efficiency.

Key Strengths

  • Exceptionally responsive and helpful customer support.
  • User-friendly and intuitive interface that simplifies use.
  • Effective customization for seamless integration with various themes.
  • Reliable functionality for managing 'coming soon' and presale products.
  • Prompt problem resolution ensuring smooth operation.

Common Concerns

  • Occasional need for technical assistance during setup, especially with complex themes.
  • Desire for additional features, such as customer notifications through alternative messaging systems like Telegram.
  • Challenges posed by the time zone differences affecting immediate support for some users.

Final Thoughts

Overall, the "SB Coming Soon Product‑PreSale" app is highly regarded by its users for its functionality, ease of use, and remarkable customer support. The positive reception illustrates the app's capability to meet merchant needs effectively, making it a highly recommended solution for those looking to facilitate product launches and pre-orders.

Baskèts

Aug 12, 2025  on Shopify

The SB Coming Soon Product app is simple, effective, and easy to set up. It helps create excitement for upcoming products, and the customization options make it easy to match my store’s theme. We found an issue in the Quick Cart section, but Priyanka from the support team responded immediately and resolved it quickly. Great tool with excellent support!

Out of Bounds Disc Golf

Aug 06, 2025  on Shopify

This app works great for our new item releases that have set release dates/times. Customer service is always very good. Fast and helpful!

Youmoq

Aug 04, 2025  on Shopify

Très utile pour nos lancements de produits ! L’application SB Coming Soon nous a permis de créer facilement une page dédiée aux produits à venir, avec un design propre et un compte à rebours très efficace pour susciter l’intérêt des clients. La configuration est simple, l’interface est claire, et le support technique est réactif. Un excellent outil pour créer de l’anticipation avant le lancement officiel d’un produit. Je recommande vivement !

Andreas Forsén Jonsson

Jul 28, 2025  on Shopify

Very happy with the app and especially impressed by the fast and friendly customer support. Quick responses, kind attitude, and helpful all the way. Highly recommended!

Heart in Blossom

Jul 24, 2025  on Shopify

"We've been using the Coming Soon app for a while now, and it's truly been a game-changer for our store. From the start, the setup was incredibly smooth, and the app worked exactly as expected—fast, efficient, and much more intuitive than other similar apps we've tried. One of the standout features is how quickly we can publish "Coming Soon" or "Pre-Sale" products without needing any technical knowledge. It’s helped us build anticipation around new product launches and allowed us to gather interest and even pre-orders before stock arrives. But what really makes this app exceptional is the support team—especially Jay. He has been absolutely amazing! Any time we had a question or needed help customizing something, Jay responded promptly with clear and helpful guidance. It’s rare to find such dedicated and responsive support, and it makes a big difference when you’re managing a live storefront. Overall, this app has not only saved us time but also improved the way we plan and market upcoming products. Highly recommended to anyone looking for a reliable, user-friendly solution backed by a great team!"

Intelligent Strength

Jul 23, 2025  on Shopify

The Coming Soon app works perfectly for setting up upcoming product launches. It's fast, easy to use, and much better than other similar apps we’ve tried. It really helps create hype before a product goes live. Special thanks to Jay from the support team—he’s super helpful and always quick to respond. Great support makes all the difference. Highly recommend this app!

Nirami

Jul 21, 2025  on Shopify

We’re extremely happy with this app – it works flawlessly! When I had a question, Jay responded right away and resolved the issue within minutes. Truly outstanding support – thank you so much!

AMPERE POINT

Jul 21, 2025  on Shopify

Very good and responsive support. Well spent money - from my perspective its instant Retrun on Investment.

Scissortail Disc Golf

Jul 16, 2025  on Shopify

Amazing customer support team that went above and beyond in getting us setup exactly how we needed. They have been prompt to respond and address any issues that have popped up, and I really can't ask for more than that. I highly recommend.

Saoi

Jul 14, 2025  on Shopify

its really good and easy to use, its just plug & play. Also their technical support team are fast and effective. If there's any problem they will solve it instantly.

OPENER Chocolate ONLINE STORE

Jun 19, 2025  on Shopify

I encountered an error on my store and received prompt and helpful support. The team resolved the issue quickly and professionally — I truly appreciate their assistance. It was a great help during a stressful moment. Thank you so much!

Dustmote Studio

Jun 18, 2025  on Shopify

Buyers beware: with SB Coming Soon, your inventory may not be as protected as you think. ⊹ I left a glowing five-star review as a new user, and now I'm back to update with bitter disappointment after over four months of use and full-price subscription cost. Unfortunately, I’ve discovered a critical flaw in this app that completely undermines its core purpose. ⊹ The SB Coming Soon app claims to prevent early purchases of unreleased products, but in reality, it essentially just hides the purchase buttons while still rendering them (and the product IDs) in the code of your site. I'll refrain leaving public instructions for how to exploit this loophole, but suffice it to say, if you know your way around Shopify code, it takes less than a minute of effort to successfully buy an item that should be "coming soon." ⊹ This is exactly what happened to me. A high-demand, one-of-a-kind handmade item that I had queued for release was purchased hours before it was supposed to go live, by someone using this workaround. As a one-person shop, it was incredibly confusing and stressful, and threw my whole launch day for a complete loop. ⊹ Discovering this vulnerability after months of trusting the app is unbelievably frustrating. While it would (thankfully) not occur to most site visitors to look for this sort of workaround, clearly some will do it if they want the item enough, and it’s unacceptable for an app designed to restrict purchases to fail in such a fundamental way. ⊹ After uncovering this issue, I looked for alternatives to this app, and was thrilled to discover that it's possible to build a better, more secure Coming Soon listing using Shopify’s metafields and a bit of custom code. That's what I'll be using going forward. My app subscription renewed today, but I've now cancelled; here's hoping SB will honor my refund request for the upcoming month's charge. ⊹ I wish the developers well -- they've all been kind and helpful with smaller issues I've encountered previously. I'm very disappointed to have to change this review. I personally can't justify paying for the app after this discovery, no matter how friendly the customer service. I sincerely hope they can turn this around.

Hoffman Blacksmithing

Jun 12, 2025  on Shopify

Jay responded to my customer service question promptly. The app is easy to use and works well for timed product releases.

Clear River Games Online Shop

Jun 11, 2025  on Shopify

Works as it promises. Very friendly and helpful support. No waiting time through the chat support. I need help with enabling the countdown down and support helped activate it.

Bruna

Jun 10, 2025  on Shopify

Super! La atención del soporte ha sido maravillosa, extremadamente rápida y efectiva. Nuestro objetivo era instalar un badge de “Coming Soon” que no solo tuviera un diseño atractivo y perfectamente alineado con nuestra estética, sino que también fuera funcional y práctico para nuestros clientes. El equipo de soporte entendió perfectamente nuestras necesidades y nos ayudó a implementarlo con gran precisión y cuidado, asegurándose de que fuera fácil de usar y visualmente armonioso con nuestra marca. Sin duda, una experiencia muy positiva que valoramos mucho.

Sereia

Jun 09, 2025  on Shopify

amazing service and support, works great !Absolutely amazing app and top-notch service! The quality, responsiveness, and attention to detail are truly impressive. The team went above and beyond to make sure everything worked seamlessly, and the app functions beautifully. Highly recommended for anyone looking for a reliable and professional solution

7 DAYS Active

May 15, 2025  on Shopify

The Coming Soon Product | Pre-Sale app has been extremely helpful for our store. It’s fast, reliable, and much easier to use compared to other pre-sale apps we’ve tried. Setting up upcoming products and managing pre-orders has never been smoother. A big shoutout to Jay from the support team—he’s been incredibly supportive and quick to respond to any questions. Having great support makes a huge difference, and Jay truly goes above and beyond. Highly recommended if you're looking for a simple and powerful coming soon or pre-sale solution!

Lish Cooke Art

Apr 12, 2025  on Shopify

This app is very nice because it allows the customer to preview your products and descriptions before they become available. This is great especially when listings might sell fast so the customer has a chance to review! I downloaded it for my first shop update and customer service was great at helping me get it set up correctly.

Quadro Creations

Apr 11, 2025  on Shopify

Easy to use, works seamlessly with my store. Great support team and solid features. Highly recommend!

Fleurelle Flower Farm

Apr 07, 2025  on Shopify

App works perfectly as needed and has many great customizations. Customers service is also great and replies promptly!

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