Customer reviews: Clyde | Warranty Platform

<h3>What Merchants Think</h3> <p>The "Clyde | Warranty Platform" has generally received positive feedback from merchants who appreciate its easy integration and the value it brings to their stores. Its ability to generate additional revenue via extended warranties is noted as a significant advantage. However, some merchants have expressed concerns following the acquisition by another company, citing issues with customer service and functionality.</p> <h3>Key Strengths</h3> <ul> <li>Easy integration with platforms like Shopify.</li> <li>Enhances customer confidence and boosts revenue with warranty offerings.</li> <li>Responsive and helpful customer support before recent changes.</li> <li>Automated warranty matching to products.</li> <li>Seamless setup and user-friendly interface.</li> <li>Helps merchants earn additional margins on warranties.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Decline in customer service and support responsiveness post-acquisition.</li> <li>Difficulty in contacting company representatives or receiving timely responses.</li> <li>Reported issues with platform functionality and business contact channels.</li> </ul> <h3>Final Thoughts</h3> <p>Overall, the Clyde Warranty Platform is well-regarded for its functionality and impact on businesses, making it a valuable tool for merchants looking to offer extended warranties. However, recent changes in company ownership have led to areas of concern, particularly related to customer support. Ensuring consistent service and addressing these issues will be crucial for maintaining merchant trust and satisfaction.</p>

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Reviews (40)

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What Merchants Think

The "Clyde | Warranty Platform" has generally received positive feedback from merchants who appreciate its easy integration and the value it brings to their stores. Its ability to generate additional revenue via extended warranties is noted as a significant advantage. However, some merchants have expressed concerns following the acquisition by another company, citing issues with customer service and functionality.

Key Strengths

Easy integration with platforms like Shopify.
Enhances customer confidence and boosts revenue with warranty offerings.
Responsive and helpful customer support before recent changes.
Automated warranty matching to products.
Seamless setup and user-friendly interface.
Helps merchants earn additional margins on warranties.

Common Concerns

Decline in customer service and support responsiveness post-acquisition.
Difficulty in contacting company representatives or receiving timely responses.
Reported issues with platform functionality and business contact channels.

Final Thoughts

Overall, the Clyde Warranty Platform is well-regarded for its functionality and impact on businesses, making it a valuable tool for merchants looking to offer extended warranties. However, recent changes in company ownership have led to areas of concern, particularly related to customer support. Ensuring consistent service and addressing these issues will be crucial for maintaining merchant trust and satisfaction.

Game Room Shop

Dec 11, 2024 on Shopify

Clyde has been a game-changer for our Shopify store! The platform is easy to integrate, and the team made the setup process seamless. Offering extended warranties to our customers has not only boosted our revenue but also increased customer confidence in their purchases.

windmillair

Mar 18, 2021 on Shopify

Clyde is super easy and setup was fast/simple! It enables us to offer our customers even more product coverage (without doing any leg work on our end!). Our customers love the platform too. Highly recommend!

Symple Designs

Mar 11, 2021 on Shopify

We love the Clyde Warranty Platform. The product and interface is great, but what really has helped us out and saved us a lot of time and effort is the customer service that clyde provides. Any issues or questions that might arise are taken care of quickly and they go the extra mile to help make sure everything is running smoothly. Would definitely recommend. Thankyou!

Curios And More

Jun 06, 2019 on Shopify

Super easy to install & implement! The support is wonderful and it is a great addition to our store.

fluidfreeride.com

Mar 29, 2019 on Shopify

Great offering overall. Enables shop owners to offer third party warranties right in their shop. The warranties are automatically matched to the products on the back end. It shows up as a little button underneath the add to cart button and customers can add an extended warranty contract to their cart. Shop owners an set higher pricing for the contracts to make a little margin and/or cover for payment fees. The team is super responsive and always helps within 24h in case of questions or concerns. Highly recommended for anyone selling higher value goods and wanting to offer extended warranties just like amazon does.

Gsistore

Sep 04, 2018 on Shopify

Great customer support. App basically runs itself without any work on our part. Still waiting for the first service contract to come thru but overall a nice app to have.

Distortion Brothers Guitar Shop

Sep 01, 2018 on Shopify

I am very impressed with the app, the service, and the people behind Clyde. It is easy to implement, the margins are attractive, and the purchase protection is top-notch. I have already referred a business partner and wouldn't hesitate doing so again.