7.9
Clyde | Warranty Platform logo

Clyde | Warranty Platform

Develop by Cover Genius
Free plan available

Everything you need to make revenue on the sale of warranties.

Metrics dashboard
Extended warranty upsells
Claims management platform

About Clyde | Warranty Platform

Launched Aug 23, 2018

Categories

Built by Cover Genius

Email :

[email protected]

Address

45 Clarence St, Sydney, NSW, 2000, AU

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Introduction Video

Description

A full extended warranty program out-of-the-box

Our app enables an entire extended warranty program for your business, and manages the hard parts so you can focus on your products and your customers. Clyde by CoverGenius lets you add calls-to-action straight to your purchase flow, offering extended warranty upsells on their purchases. We provide a full claims platform for customers to file claims, as well as a dashboard for you to view metrics and control as much of your program as you want to.

Our app enables an entire extended warranty program for your business, and manages the hard parts so you can focus on your products and your customers. Clyde by CoverGenius lets you add calls-to-action straight to your purchase flow, offering extended warranty upsells on their purchases. We provide a full claims platform for customers to file claims, as well as a dashboard for you to view metrics and control as much of your program as you want to. more
  • Offer customers extended warranty up-sells during and after the purchase flow
  • Receive and process claims without any work on your part
  • Provide peace-of-mind and increase average order value with no extra effort

Pros

  • Enables a comprehensive extended warranty program for businesses
  • Streamlines the warranty management process, allowing businesses to focus on products and customers
  • Integrates calls-to-action for warranty upsells directly in the purchase flow, potentially increasing revenue
  • Provides a full claims platform, allowing customers to file claims easily
  • Offers a dashboard for businesses to view metrics and control the warranty program
  • Can offer extended warranty upsells both during and after the purchase, potentially increasing average order value
  • Reduces manual work for businesses in receiving and processing claims

Cons

  • The potential complexity of integrating and maintaining an external warranty system
  • Businesses might face challenges adapting to the new platform and training staff
  • Depending on user feedback, there might be issues with customer service or claim processing

Top Helpful Reviews

PolarMonkeys

Dec 22, 2024  on Shopify

We've been working with Clyde for quite some time, and our experience has been positive overall. Their customer service is good, and their product is a valuable addition to ours. While we've faced some frustration due to certain requirements that they are currently unable to fulfill, we remain optimistic and look forward to continuing our partnership

Game Room Shop

Dec 11, 2024  on Shopify

Clyde has been a game-changer for our Shopify store! The platform is easy to integrate, and the team made the setup process seamless. Offering extended warranties to our customers has not only boosted our revenue but also increased customer confidence in their purchases.

Trailer Valet

Dec 11, 2024  on Shopify

We started with the program when it was just Clyde and in the first year the service was great, however we did not have a ton of warranty purchases as our website was not set up on shopify yet. While customer service seems pretty thin at times ever since the aquisition we have switched to shopify we have seen a significant lift on warranty purchases and so far our customers seem happy. I would like a direct AM to help us figure out how we can make the tool even better for our customers.

ONE Custom Audio

Jun 25, 2024  on Shopify

Clyde was purchased by Cover Genius, and ever since their customer service, functionality, and even primary business contact number have all simply stopped working. It's like it's entirely abandoned but they haven't changed anything. I've been emailing for weeks just to get contracts updating and I can't find a single person who works at the company who has been able to help me. I will update the review if anyone ever gets back to me.

Sleeper Cell Computers

May 30, 2024  on Shopify

I don't know what changed but seemingly since Clyde was acquired by another company, their customer service, functionality, and even primary business contact number have all simply stopped working. It's like it's entirely abandoned but they haven't changed anything. I've been emailing for weeks just to get contracts updating and haven't even gotten so much as an automated response.

windmillair

Mar 18, 2021  on Shopify

Clyde is super easy and setup was fast/simple! It enables us to offer our customers even more product coverage (without doing any leg work on our end!). Our customers love the platform too. Highly recommend!

Symple Designs

Mar 11, 2021  on Shopify

We love the Clyde Warranty Platform. The product and interface is great, but what really has helped us out and saved us a lot of time and effort is the customer service that clyde provides. Any issues or questions that might arise are taken care of quickly and they go the extra mile to help make sure everything is running smoothly. Would definitely recommend. Thankyou!

Curios And More

Jun 06, 2019  on Shopify

Super easy to install & implement! The support is wonderful and it is a great addition to our store.

fluidfreeride.com

Mar 29, 2019  on Shopify

Great offering overall. Enables shop owners to offer third party warranties right in their shop. The warranties are automatically matched to the products on the back end. It shows up as a little button underneath the add to cart button and customers can add an extended warranty contract to their cart. Shop owners an set higher pricing for the contracts to make a little margin and/or cover for payment fees. The team is super responsive and always helps within 24h in case of questions or concerns. Highly recommended for anyone selling higher value goods and wanting to offer extended warranties just like amazon does.

Gsistore

Sep 04, 2018  on Shopify

Great customer support. App basically runs itself without any work on our part. Still waiting for the first service contract to come thru but overall a nice app to have.

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