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Customer reviews: Clyde | Warranty Platform

Develop by Cover Genius
<h3>What Merchants Think</h3> <p>The "Clyde | Warranty Platform" has generally received positive feedback from merchants who appreciate its easy integration and the value it brings to their stores. Its ability to generate additional revenue via extended warranties is noted as a significant advantage. However, some merchants have expressed concerns following the acquisition by another company, citing issues with customer service and functionality.</p> <h3>Key Strengths</h3> <ul> <li>Easy integration with platforms like Shopify.</li> <li>Enhances customer confidence and boosts revenue with warranty offerings.</li> <li>Responsive and helpful customer support before recent changes.</li> <li>Automated warranty matching to products.</li> <li>Seamless setup and user-friendly interface.</li> <li>Helps merchants earn additional margins on warranties.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Decline in customer service and support responsiveness post-acquisition.</li> <li>Difficulty in contacting company representatives or receiving timely responses.</li> <li>Reported issues with platform functionality and business contact channels.</li> </ul> <h3>Final Thoughts</h3> <p>Overall, the Clyde Warranty Platform is well-regarded for its functionality and impact on businesses, making it a valuable tool for merchants looking to offer extended warranties. However, recent changes in company ownership have led to areas of concern, particularly related to customer support. Ensuring consistent service and addressing these issues will be crucial for maintaining merchant trust and satisfaction.</p>

Reviews (40)

Overall rating
3.4

What Merchants Think

The "Clyde | Warranty Platform" has generally received positive feedback from merchants who appreciate its easy integration and the value it brings to their stores. Its ability to generate additional revenue via extended warranties is noted as a significant advantage. However, some merchants have expressed concerns following the acquisition by another company, citing issues with customer service and functionality.

Key Strengths

  • Easy integration with platforms like Shopify.
  • Enhances customer confidence and boosts revenue with warranty offerings.
  • Responsive and helpful customer support before recent changes.
  • Automated warranty matching to products.
  • Seamless setup and user-friendly interface.
  • Helps merchants earn additional margins on warranties.

Common Concerns

  • Decline in customer service and support responsiveness post-acquisition.
  • Difficulty in contacting company representatives or receiving timely responses.
  • Reported issues with platform functionality and business contact channels.

Final Thoughts

Overall, the Clyde Warranty Platform is well-regarded for its functionality and impact on businesses, making it a valuable tool for merchants looking to offer extended warranties. However, recent changes in company ownership have led to areas of concern, particularly related to customer support. Ensuring consistent service and addressing these issues will be crucial for maintaining merchant trust and satisfaction.

ONE Custom Audio

Jun 25, 2024  on Shopify

Clyde was purchased by Cover Genius, and ever since their customer service, functionality, and even primary business contact number have all simply stopped working. It's like it's entirely abandoned but they haven't changed anything. I've been emailing for weeks just to get contracts updating and I can't find a single person who works at the company who has been able to help me. I will update the review if anyone ever gets back to me.

Sleeper Cell Computers

May 30, 2024  on Shopify

I don't know what changed but seemingly since Clyde was acquired by another company, their customer service, functionality, and even primary business contact number have all simply stopped working. It's like it's entirely abandoned but they haven't changed anything. I've been emailing for weeks just to get contracts updating and haven't even gotten so much as an automated response.

Kalm NOW

Apr 26, 2024  on Shopify

Not Working. No Solution. No Customer Service. 1 month with this deal.

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