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Customer reviews: Clyde | Warranty Platform

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<h3>What Merchants Think</h3> <p>The "Clyde | Warranty Platform" has generally received positive feedback from merchants who appreciate its easy integration and the value it brings to their stores. Its ability to generate additional revenue via extended warranties is noted as a significant advantage. However, some merchants have expressed concerns following the acquisition by another company, citing issues with customer service and functionality.</p> <h3>Key Strengths</h3> <ul> <li>Easy integration with platforms like Shopify.</li> <li>Enhances customer confidence and boosts revenue with warranty offerings.</li> <li>Responsive and helpful customer support before recent changes.</li> <li>Automated warranty matching to products.</li> <li>Seamless setup and user-friendly interface.</li> <li>Helps merchants earn additional margins on warranties.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Decline in customer service and support responsiveness post-acquisition.</li> <li>Difficulty in contacting company representatives or receiving timely responses.</li> <li>Reported issues with platform functionality and business contact channels.</li> </ul> <h3>Final Thoughts</h3> <p>Overall, the Clyde Warranty Platform is well-regarded for its functionality and impact on businesses, making it a valuable tool for merchants looking to offer extended warranties. However, recent changes in company ownership have led to areas of concern, particularly related to customer support. Ensuring consistent service and addressing these issues will be crucial for maintaining merchant trust and satisfaction.</p>

Reviews (40)

Overall rating
3.4

What Merchants Think

The "Clyde | Warranty Platform" has generally received positive feedback from merchants who appreciate its easy integration and the value it brings to their stores. Its ability to generate additional revenue via extended warranties is noted as a significant advantage. However, some merchants have expressed concerns following the acquisition by another company, citing issues with customer service and functionality.

Key Strengths

  • Easy integration with platforms like Shopify.
  • Enhances customer confidence and boosts revenue with warranty offerings.
  • Responsive and helpful customer support before recent changes.
  • Automated warranty matching to products.
  • Seamless setup and user-friendly interface.
  • Helps merchants earn additional margins on warranties.

Common Concerns

  • Decline in customer service and support responsiveness post-acquisition.
  • Difficulty in contacting company representatives or receiving timely responses.
  • Reported issues with platform functionality and business contact channels.

Final Thoughts

Overall, the Clyde Warranty Platform is well-regarded for its functionality and impact on businesses, making it a valuable tool for merchants looking to offer extended warranties. However, recent changes in company ownership have led to areas of concern, particularly related to customer support. Ensuring consistent service and addressing these issues will be crucial for maintaining merchant trust and satisfaction.

PolarMonkeys

Dec 22, 2024  on Shopify

We've been working with Clyde for quite some time, and our experience has been positive overall. Their customer service is good, and their product is a valuable addition to ours. While we've faced some frustration due to certain requirements that they are currently unable to fulfill, we remain optimistic and look forward to continuing our partnership

Trailer Valet

Dec 11, 2024  on Shopify

We started with the program when it was just Clyde and in the first year the service was great, however we did not have a ton of warranty purchases as our website was not set up on shopify yet. While customer service seems pretty thin at times ever since the aquisition we have switched to shopify we have seen a significant lift on warranty purchases and so far our customers seem happy. I would like a direct AM to help us figure out how we can make the tool even better for our customers.

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