Chargeback Specialist

Develop by Shopify

Free plan available

Let's WIN Together!!

Automated chargeback solution

Machine learning algorithms

Evidence gathering

Rebuttal submissions

About Chargeback Specialist

Launched Aug 28, 2024

Built by Shopify

Address

SANTA CLARA, CA, US

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Introduction Video

Description

Automate Chargebacks and Prevent Fraudulent Disputes with AI + Human Oversight

Chargeback Specialist helps eCommerce merchants recover revenue lost to unfair chargebacks and fraudulent disputes. Our app combines AI automation with expert human review to build strong and compelling responses based on Chargeback guidelines. Built for fast-growing eCommerce brands and high-volume stores - It detects disputes, gathers evidence, uses AI to learn from the outcomes and adapts to your business - without the manual work.

AI powered dispute responses tailored to your store
Human reviewed evidence for higher accuracy
Prevent Chargebacks and Fraud disputes before they happen

Pros

Fully automated and hands-off solution, reducing manual effort
Utilizes machine learning and advanced algorithms for effective chargeback management
Gathers evidence from multiple data points, creating strong rebuttal responses
Success-based pricing ensures you only pay if a chargeback case is won
Led by experienced chargeback specialists with a proven track record, offering reliability and expertise

Cons

Reliance on machine learning and algorithms may not account for all edge cases or unique situations
Success-based pricing might result in higher costs for successful resolutions compared to a flat fee model
Lack of detailed information on how the machine learning algorithms are trained and validated

Top Helpful Reviews

SpinSwipe

Sep 29, 2025 on Shopify

The team behind this app clearly knows what they’re doing. The responses are professional and we’re actually winning.

Vollks

Sep 20, 2025 on Shopify

We’re a small store and every dollar matters. This app has helped us recover revenue we thought was gone for good.

Nidhiratna

Sep 04, 2025 on Shopify

I had an excellent experience with the Chargeback Specialist! Their professionalism, clear communication, and in-depth knowledge made the whole process smooth and stress-free. They handled my case with precision, kept me updated at every step, and ensured the best possible outcome. Truly reliable and trustworthy — highly recommend their services!

Turkista

Sep 02, 2025 on Shopify

Fantastic app and service! It resolved my biggest challenge with disputes, and the support team is always quick and helpful.

Trend and style

Aug 31, 2025 on Shopify

As a new shop owner, i had no clue how to deal with disputes.This app made it so simple i just installed it and it handled everything for me.

WhimsyMore

Jul 03, 2025 on Shopify

Fastest support I`ve ever experienced from a software company! As soon as the app is integrated, they handle your chargebacks, completely saving you time and effort. Highly recommended!

Pumpkin Seed Powder

May 21, 2025 on Shopify

We’ve been using the app for 5+ months now and it’s been a game changer. Super easy to use, saves us a ton of time and the results speak for themselves. Love the automation and the quick support when needed. Totally worth it!

Smartcartzone

Feb 10, 2025 on Shopify

Super helpful! I used to dread handling chargebacks, but this app takes care of everything. More wins, less stress!

Perpor

Jan 13, 2025 on Shopify

Chargeback Specialist has been a fantastic addition for Perpor. It’s saved me a lot of time and stress by handling chargebacks smoothly. The process is simple, and I really appreciate the peace of mind knowing I only pay when they win. It’s been a valuable tool for managing disputes, and I’d definitely recommend it to other store owners.

Elixirhub