Chaport: Live chat & Chatbot

Develop by Shopify

$39-$129

/ Month

Free plan available 14 Days Free Trial

Streamline Shopify communications with multi-channel live chat and chatbot automation.

Visitor tracking

Knowledge base

Automated support

Real-time assistance

Multi-channel inbox

About Chaport: Live chat & Chatbot

Launched Aug 19, 2025

Built by Shopify

Address

4943 Terwillegar Common NW, Edmonton, AB, T6R 0G5, CA

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

Multi-channel live chat and chatbot software to support, engage, and convert store visitors.

Chaport is an all-in-one customer communication tool for Shopify store owners. Provide multi-channel support via live chat, email, Facebook, Instagram, Telegram, and Viber. Automate communications with chatbots. Use triggers to offer help or discounts, recover carts, and close more sales. Deliver personalized support with access to visitor info and order details. Improve team productivity with saved replies, chat routing, internal notes, and visitor behavior tracking.

Live chat: Assist customers in real time and improve conversions.
Multi-channel inbox: Unify your support channels in one platform.
Chatbot: Automate support and collect leads even when you’re offline.
FAQ: Create a knowledge base and automatically suggest articles during chats.
Visitor info: View who’s contacting you and what’s in their carts.

Pros

Provides multi-channel support, integrating platforms like email, Facebook, Instagram, Telegram, and Viber.
Automates communication with chatbots, freeing up time for store owners.
Triggers and automation can offer help, discounts, and cart recovery, potentially increasing sales.
Delivers personalized support with detailed visitor and order info.
Improves team productivity with features like saved replies, chat routing, and internal notes.
Unified platform consolidates multiple support channels, enhancing efficiency.
Real-time assistance via live chat can lead to improved conversion rates.
Chatbot capability allows for lead collection even when offline.
FAQ feature helps to create a knowledge base and suggest articles, reducing repetitive inquiries.

Cons

Initial setup might be complex for users unfamiliar with multi-channel communication tools.
Integration with various platforms may require additional permissions or configurations.
Chatbot responses might not be as effective as human interactions for complex queries.
Some users may find the interface overwhelming due to the range of features offered.
Possible dependency on a stable internet connection for seamless functionality.