Chad has really helped us up our customer support game. As a small, family-run business, we’ve always had a hard time keeping up with customer emails. Before Chad, my husband would block out a couple of hours at the end of each day to tackle support related stuff. Chad not only cut down on the number of inbounds we have to handle, but our customers are also getting answers faster no matter the hour! It’s truly taken a lot of the stress and burden off our shoulders.

So far so good. Chad handles about 60% of our tickets which has really made day-to-day ops a lot smoother. We’re also really happy with the free basic plan. I’ve heard a lot of horror stories from friends getting hit with huge bills, so I like that Chad has a fixed price based on the number of orders we get each month instead of something nebulous like pay per ticket. It’s nice to know that when we upgrade, we’ll still have clear visibility on our monthly spend.

incredibly simple and intuitive. also, awesome support! Sue replied to our questions promptly and went above and beyond in helping us. she patiently walked us through every step of the way (we’re very new to this!) and offered a lot of good suggestions for customizing our chatbot to offer responses exactly the way we wanted. you can tell that they’re a great company with a lot of heart.

Chad is a chatbot from the future!! I went from painstakingly tweaking rules and macros in Gorgias to... click click presto hey everything works! I’m not sure what AI black magic Chad uses under the hood, but it’s goooood. I barely did anything and suddenly Chad knows everything about my store policies and products. Totally game-changing! Highly recommend!

I’ve had bad experiences with chatbots in the past where they just end up running rings around the customer and making things worse. Chad, however, is a refreshing exception. It actually resolves most customer issues without fuss. If it’s unsure, it quickly summarizes the issue and I get a notification in my inbox. Exactly what I want from a chatbot!

We're a small team that personally manages customer interactions across various platforms, so we are excited to see how Chad uses AI to automate this process while maintaining the quality of our service. The installation process was seamless, and the chatbot has been a game changer in managing common inquiries to free up our team to focus on more complex tasks. We are impressed by how intuitive and customisable the application is! Highly recommend it to small businesses looking to scale on customer support without compromising on service quality.

Has made managing support inbounds so much easier. We get a lot of questions from customers about our products and Chad answers a huge chunk of it. Literally gave us our lives back