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Customer reviews: Captain Shipping Protection

Develop by Captain Insure

Reviews (223)

Overall rating
4.9

What Merchants Think

"Captain Shipping Protection" is generally well-received by merchants, who appreciate its ease of setup and the positive impact on average order value (AOV). Merchants frequently highlight the exceptional customer support, which is often described as quick and helpful. Nonetheless, some concerns, particularly related to integration with Google services, have been raised.

Key Strengths

  • Easy and straightforward setup
  • Exceptional and responsive customer support
  • Increases average order value (AOV)
  • User-friendly interface
  • Effective upsell feature for shipping protection
  • Integrates well with various store themes
  • Customer service available 24/7
  • Allows merchants to set and keep premiums

Common Concerns

  • Compatibility issues with Google SEO and Ads
  • Integration limitations without Shopify Plus for checkout page visibility
  • Some merchants experienced poor customer support resolution
  • Not compatible with all discount apps on Shopify
  • Concerns about app's influence on store's Google domain listing

Final Thoughts

The "Captain Shipping Protection" app receives largely favorable ratings from users thanks to its ease of functionality and impactful customer support. While it excels in boosting order value and offering insurance flexibility, potential compatibility issues, especially concerning Google integration, should be considered. Overall, it's a valuable tool for increasing conversion rates and enhancing customer trust.

COZIFY®

Oct 14, 2024  on Shopify

Glenda Boutique

Oct 13, 2024  on Shopify

nice support

Arcane Bullshit

Oct 08, 2024  on Shopify

I'm loving this app so far. It's super simple, so I'm sure you could implement something similar yourself by editing your theme, but I don't know how to do that! Support has been incredibly fast, and this upsell widget already beats the "real" insurance provider I used in the past. Now I just offer the upsell and use that money to replace lost packages. It's so much better than having to file a claim that often doesn't pay out.

Nouvelle Glass

Oct 08, 2024  on Shopify

True Love Always

Oct 07, 2024  on Shopify

Customer service went above and beyond helping us with App settings. Thank you Ria

Unhinged one

Oct 05, 2024  on Shopify

Till now everything good its better to pay here than 30$ on upcart

Subcora

Oct 05, 2024  on Shopify

ModeExpress™

Oct 01, 2024  on Shopify

Lyssoria

Oct 01, 2024  on Shopify

AMOROSA

Oct 01, 2024  on Shopify

Luxorify

Sep 30, 2024  on Shopify

quick and easy

Bellabliss

Sep 30, 2024  on Shopify

super

Asfia Jewelry

Sep 29, 2024  on Shopify

SHOWER STORY

Sep 27, 2024  on Shopify

Helpful support from Ria

Frequenzi®

Sep 26, 2024  on Shopify

TrendTrek.nl

Sep 26, 2024  on Shopify

Revolink

Sep 24, 2024  on Shopify

Amazing app! Great customer support.

HiDREAM

Sep 24, 2024  on Shopify

good quick feedback

Abbreviated Apparel

Sep 23, 2024  on Shopify

Very easy to set-up, began collecting premiums immediately. I was previously using a 3rd' party funded shipping coverage provider and didn't like that they kept all the premiums and only gave me 20% of what was left over, but they didn't actually cover any of the risk - they just subtracted claims from what was collected from premiums, and if claims were more than premiums they held that difference against you for the next week. Captain Shipping Protection allows you to run your own coverage. You set your own rate, collect the premiums and keep anything that isn't paid out in claims. This is exactly what I was looking for, and I'm very satisfied with the service and am happy to pay the monthly fee as it's already paid for itself 7x over in the first week since downloading. Highly recommend this app for all shopify stores.

Minha loja

Sep 23, 2024  on Shopify

Fast and efficient service solved my doubts quickly!

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