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Customer reviews: Captain Shipping Protection

Develop by Shopify

Reviews (233)

Overall rating
4.9

What Merchants Think

"Captain Shipping Protection" is generally well-received by merchants, who appreciate its ease of setup and the positive impact on average order value (AOV). Merchants frequently highlight the exceptional customer support, which is often described as quick and helpful. Nonetheless, some concerns, particularly related to integration with Google services, have been raised.

Key Strengths

  • Easy and straightforward setup
  • Exceptional and responsive customer support
  • Increases average order value (AOV)
  • User-friendly interface
  • Effective upsell feature for shipping protection
  • Integrates well with various store themes
  • Customer service available 24/7
  • Allows merchants to set and keep premiums

Common Concerns

  • Compatibility issues with Google SEO and Ads
  • Integration limitations without Shopify Plus for checkout page visibility
  • Some merchants experienced poor customer support resolution
  • Not compatible with all discount apps on Shopify
  • Concerns about app's influence on store's Google domain listing

Final Thoughts

The "Captain Shipping Protection" app receives largely favorable ratings from users thanks to its ease of functionality and impactful customer support. While it excels in boosting order value and offering insurance flexibility, potential compatibility issues, especially concerning Google integration, should be considered. Overall, it's a valuable tool for increasing conversion rates and enhancing customer trust.

Syliane

Oct 31, 2024  on Shopify

thank you for your quick response

Arctic Refrigerants

Oct 30, 2024  on Shopify

The app is really easy to set up and great customer service.

SolviaBerlin

Oct 29, 2024  on Shopify

Gaminary

Oct 28, 2024  on Shopify

Marj do a great job. thank you

Norah Butikk

Oct 27, 2024  on Shopify

Very good customer support, fast replies and immediate action after a question. Also the upsell works really good and helps me get extra profit.

Luxara

Oct 25, 2024  on Shopify

Asked to remove the "Powered By" text, and Mig helped me out within 1 minute. It got removed faster than it took to download the app :)

ETERNAL MEDALLION

Oct 23, 2024  on Shopify

Accelerate Labs

Oct 20, 2024  on Shopify

Great customer support. Love the gifs their customer support team sends in the live chat. Easy to work with, nice feedback system for new feature requests, and setup & installation was a breeze. Highly recommend!

Comfy France

Oct 20, 2024  on Shopify

Thanks for the help ! nice app

+COOL

Oct 20, 2024  on Shopify

Great customer service and the app is super intuitive!

NO LIMIT

Oct 19, 2024  on Shopify

Tamco Paint Manufacturing

Oct 15, 2024  on Shopify

very helpful

COZIFY®

Oct 14, 2024  on Shopify

Glenda Boutique

Oct 13, 2024  on Shopify

nice support

Arcane Bullshit

Oct 08, 2024  on Shopify

I'm loving this app so far. It's super simple, so I'm sure you could implement something similar yourself by editing your theme, but I don't know how to do that! Support has been incredibly fast, and this upsell widget already beats the "real" insurance provider I used in the past. Now I just offer the upsell and use that money to replace lost packages. It's so much better than having to file a claim that often doesn't pay out.

Nouvelle Glass

Oct 08, 2024  on Shopify

True Love Always

Oct 07, 2024  on Shopify

Customer service went above and beyond helping us with App settings. Thank you Ria

Unhinged one

Oct 05, 2024  on Shopify

Till now everything good its better to pay here than 30$ on upcart

Subcora

Oct 05, 2024  on Shopify

ModeExpress™

Oct 01, 2024  on Shopify

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