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Customer reviews: Captain Shipping Protection

Develop by Captain Insure

Reviews (223)

Overall rating
4.9

What Merchants Think

"Captain Shipping Protection" is generally well-received by merchants, who appreciate its ease of setup and the positive impact on average order value (AOV). Merchants frequently highlight the exceptional customer support, which is often described as quick and helpful. Nonetheless, some concerns, particularly related to integration with Google services, have been raised.

Key Strengths

  • Easy and straightforward setup
  • Exceptional and responsive customer support
  • Increases average order value (AOV)
  • User-friendly interface
  • Effective upsell feature for shipping protection
  • Integrates well with various store themes
  • Customer service available 24/7
  • Allows merchants to set and keep premiums

Common Concerns

  • Compatibility issues with Google SEO and Ads
  • Integration limitations without Shopify Plus for checkout page visibility
  • Some merchants experienced poor customer support resolution
  • Not compatible with all discount apps on Shopify
  • Concerns about app's influence on store's Google domain listing

Final Thoughts

The "Captain Shipping Protection" app receives largely favorable ratings from users thanks to its ease of functionality and impactful customer support. While it excels in boosting order value and offering insurance flexibility, potential compatibility issues, especially concerning Google integration, should be considered. Overall, it's a valuable tool for increasing conversion rates and enhancing customer trust.

Wargame Portal

Jan 09, 2025  on Shopify

Newalla Fish Company

Jan 09, 2025  on Shopify

MAGS INJUSTICE SHOP

Jan 05, 2025  on Shopify

Art Gallery

Jan 01, 2025  on Shopify

TurboJet Oz

Dec 28, 2024  on Shopify

Just started using the app. Had a problem with my theme but Ria from customer support was great. THanks again

SUSPEX Rave Outfits

Dec 26, 2024  on Shopify

Best price. Best customer service!

Goth N' Rock

Dec 26, 2024  on Shopify

Great app, easy to use, and support is very helpful and fast! 10 out of 10!

Cheap Sprinklers

Dec 19, 2024  on Shopify

It was really easy to set up, and support was instant and very helpful. I have only used it for a day, I don't even have a sale yet. I am hopeful it's going to work well, I have no reason to believe it won't. Very nice and quick installation process. Maybe the best I have seen.

Art Fever

Dec 17, 2024  on Shopify

support is great from these guys and in terms of setting up is seems very straight forward which is great. Looks very clean as on the cart page which is great.

meinhaarclub

Dec 17, 2024  on Shopify

top service

Tidy Claws

Dec 13, 2024  on Shopify

Shop Mundo Digital

Dec 11, 2024  on Shopify

great, all that I need, fast support and help me so much

Stellar Jewellery

Dec 08, 2024  on Shopify

Great app, works well to increase AOV

21Captains

Dec 08, 2024  on Shopify

Have only just started using the app, but so far the response time from support is great, and Tessa was great to speak with. Thank you.

Making it Personal 2

Dec 06, 2024  on Shopify

My chat person was awesome. Answered all my questions very rapidly and made sure I did not have any other concerns. Great customer service

Ballu Baby

Dec 05, 2024  on Shopify

simple and easy to use

modavire.com

Dec 04, 2024  on Shopify

great support

Elena Corsi

Dec 02, 2024  on Shopify

very helpful app to increase the value of orders, the customer service is really nice and fast, one of the best app for sure

Lunora

Nov 30, 2024  on Shopify

THE BOTTLE HOUSE

Nov 29, 2024  on Shopify

Fast, easy, and helpfull!

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