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Customer reviews: Captain Shipping Protection

Develop by Shopify

Reviews (233)

Overall rating
4.9

What Merchants Think

"Captain Shipping Protection" is generally well-received by merchants, who appreciate its ease of setup and the positive impact on average order value (AOV). Merchants frequently highlight the exceptional customer support, which is often described as quick and helpful. Nonetheless, some concerns, particularly related to integration with Google services, have been raised.

Key Strengths

  • Easy and straightforward setup
  • Exceptional and responsive customer support
  • Increases average order value (AOV)
  • User-friendly interface
  • Effective upsell feature for shipping protection
  • Integrates well with various store themes
  • Customer service available 24/7
  • Allows merchants to set and keep premiums

Common Concerns

  • Compatibility issues with Google SEO and Ads
  • Integration limitations without Shopify Plus for checkout page visibility
  • Some merchants experienced poor customer support resolution
  • Not compatible with all discount apps on Shopify
  • Concerns about app's influence on store's Google domain listing

Final Thoughts

The "Captain Shipping Protection" app receives largely favorable ratings from users thanks to its ease of functionality and impactful customer support. While it excels in boosting order value and offering insurance flexibility, potential compatibility issues, especially concerning Google integration, should be considered. Overall, it's a valuable tool for increasing conversion rates and enhancing customer trust.

smallplaisir

Jul 31, 2024  on Shopify

Très bon service client ! Je recommande +++

Vitalroots

Jul 31, 2024  on Shopify

great app

Loving Flair

Jul 31, 2024  on Shopify

My interaction with the customer service team was excellent! They were extremely knowledgeable, polite, and on time. They provided me with comprehensive answers to all of my questions and went above and beyond to make sure my problem was fixed right away. I was genuinely impressed by their expertise and commitment to client fulfillment.

io Shoppe

Jul 26, 2024  on Shopify

Bellezza Dublin

Jul 24, 2024  on Shopify

Great Service

YourShape

Jul 22, 2024  on Shopify

Great customer service! The team is incredibly helpful and responsive.

SKINOVEA

Jul 21, 2024  on Shopify

Great, Thanks Mig

Rosewood Dublin

Jul 20, 2024  on Shopify

Getting quick replies to your urgent messages is always great. And it took just 2min and they already helped me with my request. Amazing!

Arlivo-Helsinki.com

Jul 16, 2024  on Shopify

nice app and fast customer service !

Inalond

Jul 15, 2024  on Shopify

Really quick and helpfull responses. Everything was ready in 3 minutes. Awesome.

G Entertainment

Jul 15, 2024  on Shopify

Great

Cille Juveler

Jul 15, 2024  on Shopify

Perfect service

Astra La Vistar

Jul 11, 2024  on Shopify

Still getting to know the app but support has already been very great.

DEHAVN

Jul 10, 2024  on Shopify

ToyUniverse

Jul 07, 2024  on Shopify

Great Help

Sirela

Jul 05, 2024  on Shopify

Very good customer service

Modehaus Hamburg

Jul 05, 2024  on Shopify

Great and fast support :D

Knives.mx

May 29, 2024  on Shopify

The app works excellent, I had some issues with my template, but the customer service has been an incredible experience, thank you very much!

MilanoBello

Apr 23, 2024  on Shopify

At first had some problems with the app but the team helped me and have sorted everything out for me. Thank you so much

Modara

Apr 22, 2024  on Shopify

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