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Customer reviews: Hextom: Bulk Product Edit

Develop by Hextom

Reviews (2,026)

Overall rating
4.8

What Merchants Think

Merchants generally have a highly positive opinion of "Hextom: Bulk Product Edit" as an essential tool for efficiently managing and editing large volumes of product data on their Shopify stores. They appreciate its time-saving capabilities, ease of use, and helpful customer support. Many users regard it as an indispensable part of their store management routine, frequently highlighting its reliability and effectiveness.

Key Strengths

  • Significantly saves time on bulk edits and product management.
  • Ease of use with intuitive interface and features.
  • Excellent customer service with prompt and helpful support.
  • Capability to handle a wide range of product updates and tasks.
  • Highly reliable, with functionality that consistently meets merchant needs.
  • Features like rollback and editing queue improve operational safety and efficiency.

Common Concerns

  • Issues related to variant deletion and restoration requests during certain updates.
  • Concerns about billing and downgrade processes not being recognized timely.
  • Occurrences of minor glitches, particularly during large bulk edit operations.
  • Feedback on occasional slow start times for bulk edits.
  • Desire for the ability to edit more than 5,000 SKUs at a time.

Final Thoughts

Overall, "Hextom: Bulk Product Edit" is highly regarded by merchants for its capability to streamline product management tasks and drastically reduce the time spent on manual edits. Its robust functionality, combined with strong customer support, makes it an invaluable tool for online store operations, especially for shops with large catalogues. Despite some billing and minor technical issues, its benefits greatly outweigh its drawbacks, making it a widely recommended solution for bulk editing needs.

LELOSI Estonia

Jun 17, 2024  on Shopify

I have only good things to say about this app. I use it daily for all the changes that need to be made to products, either with the bulk editor or through CSV export/import. It also offers scheduled tasks and the ability to send exports via email. The support team is always available and helpful. We recently resolved a bug (the first one I’ve encountered in two years of using the app on many Shopify stores) in less than half a day. Highly recommended!

kinetik-adrenalink

Jun 16, 2024  on Shopify

Darren is very professional and took time to answer to all my questions. Really I great experience. He mades my day, thank you team Hextom!

Shodiva

Jun 11, 2024  on Shopify

Je remercie l'équipe d'avoir été là pour moi en cas de besoin. Je recommande cette application vivement

Killington Sports

Jun 05, 2024  on Shopify

Excellent App! This app is an essential tool in managing numerous aspects of our store with over 10,000 skus, and we are continually discovering new ways to utilize it. From re-organizing collections to building promotional pricing, the App is quick, accurate and reliable. When we’ve had questions, customer service was quick to respond. Highly recommend!

Green Witchy

Apr 25, 2024  on Shopify

You need this app if you have a large number of products, quickly runs updates. Excellent and and Excellent customer service.

Kapsoura Candles

Apr 24, 2024  on Shopify

The guy "James" useless. He knew what I needed help with and didn't move forward with the conversation. I requested help, and was sent to an "agent" who then read my issue and just sat there on the other end doing nothing. I wrote, again, what I needed help with, only for him to say "Yeah, I read your message earlier" wow! the brains on this guy! useless. horrible service. get a new agent!

Banded Bracelets- Gebel Hibbs GbR.

Apr 23, 2024  on Shopify

This App works as stated. It's the only way to go when you need to do bulk editing.. Fairly easy to use.. Thank you!!!

daintyduvet

Apr 22, 2024  on Shopify

Features are good but scammy and poor customer support. Tried both Hextom Bulk Product Edit and Hextom Image Edit. Why I said scammy? I downgraded plan and I was still being charged of the monthly fee. I contacted support for this. I was asked the exact date of downgrade. I look up to my emails and I just realized they dont send email confirmation of downgrade. Then they will keep charging you. Re: Hextom Image Edit - last year I subscribed to their most expensive plan because we have a lot of images in our store. BEWARE, it is NOT working! You need to batch your images per 100 images per batch for it to work, more than that, its not working. I worst part, I figured it out myself. I reached out to support then I was answered by the support named Channel asking me to send images. I sent and then after that, no reply at all, weeks have passed! so I figured out the way to make it work by myself. Poor customer support.

Trailstyle

Apr 18, 2024  on Shopify

Simple, easy to use, but still powerful enough to get the job done. A real time saver for making adjustments and tweaks to launched products.

Frankie Rose Fabrics

Apr 09, 2024  on Shopify

This is a super helpful app for making changes across all your products. The options are very thorough.

Too Twee

Apr 08, 2024  on Shopify

Very good app! I'm not going to say perfect because there is always some way for innovation, But you will almost always find a way to do what you need to do. Customer service is great too!

Twisted Swag, Inc.

Apr 07, 2024  on Shopify

FINALLY, an app that does exactly what is advertised AND THEN SOME, without annoying bugs, and endless support tickets. Theis app saved us hundreds of hours of work!!! Thank you HEXTOM ⭐️⭐️⭐️⭐️⭐️

Battle Garage Racing Service

Mar 27, 2024  on Shopify

The ability to make bulk edits with this app has greatly improved our workflow and productivity. Have not run into any issues with functionality and edits are done reliably and without errors. If an action is done by accident, it is easy to revert that action. Only minor gripe is that some times starting a bulk edit can take a bit longer than we like, however with all the benefits this app has provided, it saves way more time than the edit queue times add.

ap0cene

Jan 16, 2024  on Shopify

We use this app all the time and it's great! IF you do really large sales sometimes it does glitch a little, but you can always fix it.

Silvercut

Dec 27, 2023  on Shopify

Good stuff, very useful to change prices when you have a lot of SKUs at different prices. Don't see a better way how to manage upsells with multiple SKUs at different prices and have upsells. Like when you want to only discount the base price

iLoveMy.Pet

Nov 29, 2023  on Shopify

I have no idea how much time this app has saved me. Since I figured how to work it into my process - I don't think I can live without it. Thank you guys - I'm using your other image app as well. Both are awesome. Wish i could pre-buy for a year at a lower cost or something if that's possible.

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