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Customer reviews: Hextom: Bulk Product Edit

Develop by Hextom

Reviews (1,994)

Overall rating
4.8

What Merchants Think

Merchants generally have a highly positive opinion of "Hextom: Bulk Product Edit" as an essential tool for efficiently managing and editing large volumes of product data on their Shopify stores. They appreciate its time-saving capabilities, ease of use, and helpful customer support. Many users regard it as an indispensable part of their store management routine, frequently highlighting its reliability and effectiveness.

Key Strengths

  • Significantly saves time on bulk edits and product management.
  • Ease of use with intuitive interface and features.
  • Excellent customer service with prompt and helpful support.
  • Capability to handle a wide range of product updates and tasks.
  • Highly reliable, with functionality that consistently meets merchant needs.
  • Features like rollback and editing queue improve operational safety and efficiency.

Common Concerns

  • Issues related to variant deletion and restoration requests during certain updates.
  • Concerns about billing and downgrade processes not being recognized timely.
  • Occurrences of minor glitches, particularly during large bulk edit operations.
  • Feedback on occasional slow start times for bulk edits.
  • Desire for the ability to edit more than 5,000 SKUs at a time.

Final Thoughts

Overall, "Hextom: Bulk Product Edit" is highly regarded by merchants for its capability to streamline product management tasks and drastically reduce the time spent on manual edits. Its robust functionality, combined with strong customer support, makes it an invaluable tool for online store operations, especially for shops with large catalogues. Despite some billing and minor technical issues, its benefits greatly outweigh its drawbacks, making it a widely recommended solution for bulk editing needs.

Teach Trendz

Jul 16, 2024  on Shopify

This app has helped me so much in removing the tedious editing of each and every item and variant by allowing me to update in bulk. A true game changer.

Peace Within Beasts

Jul 14, 2024  on Shopify

This app has saved me HOURS after only using in for a matter of weeks. I have over 100 products on my site and I cannot imagine not having this to make price adjustments and other minor tweaks. Totally worth the price tag

NovelTees

Jul 10, 2024  on Shopify

This product has saved hours of time editing my Shopify products in my shop. Time is money, and it is well worth the price.

Ecanshop

Jul 10, 2024  on Shopify

Utilizzo questa app su numerosi ecommerce, l'app è fantastica e fa risparmiare ore di lavoro, l'assistenza è ottima e sempre disponibile.

Moon's Munchkin Market

Jul 09, 2024  on Shopify

Love Love Love!! Makes editing so much easier, especially when changing prices for discounts and sales!!

A PLUMBERS WORLD.COM

Jul 04, 2024  on Shopify

I am not a very Tech Savvy person. I've spent 50+ years in Purchasing and Management. But have always needed my computer as a tool to help me become successful. So when I began working on two new e-commerce companies I have been lucky enough to find Hextom for my product uploads. I have run into several issues, but have been able to resolve all with the very professional help of Hextom's customer service people. I highly recommend this APP for any new or existing companies.

Calla Shoes

Jul 03, 2024  on Shopify

This app is SO useful - it's perfect for bulk adding tags, setting up sales etc - it covers so much ground. Great customer service too. Definitely recommend.

Jennifer Furniture

Jun 20, 2024  on Shopify

Beneficial software. Automates most tasks and the best thing we can work on the go with this cloud-based software

Designer Eyes

Jun 19, 2024  on Shopify

This app goes above and beyond when you need to push the data to your website, you will be impressed by what it can do. I recommended a 100%. 11 YoE in Ecommerce.

GalleryThane

Jun 18, 2024  on Shopify

UPDATE: Hextom have now reinstalled the alphabetical sorting of collections and I can now use the app again. The app is great so why change the UI? Developers need to communicate intended changes to apps BEFORE making changes. Everything was working perfectly - really great app - until the UI was changed. Now I can't quickly select a collection (I have hundreds of collections) and now have to scroll down an enormous list which is no longer in alphabetical order no matter how I arrange my collections on shopify - before the UI change the list was always presented alphabetically no matter how the arrangement was listed in shopify. I try typing the name of a collecti me to a random collection starting with that letter then i type the next letter and rather than add it to the string I then get a collection starting with the next letter typed. After playing around a bit I managed to get the characters typed to make a string but only if I typed super quick - so quick that I make mistakes as I'm not a professional typist. At no time did I receive any notice of intent from Hextom stating that the UI would be changed - I certainly wasn't asked for any input on intended changes and how they would impact my use of the app. Was any user consulted before the UI was changed? Did the "developers" perform any testing before changing the UI? Hextom just seems like another business which treats its paying users with utter contempt. What a shame, the app was really good and easy to use before this fiasco and I would happily have left a 5 star review. When reaching out to the customer service at hextom I was asked not to leave a review of my opinion of the UI changes. Before they were introduced (with no warning) I would have shown that respect but since you choose to treat your paying customers with such contempt, I feel other prospective app users should know what kind of business they are dealing with.

LELOSI Estonia

Jun 17, 2024  on Shopify

I have only good things to say about this app. I use it daily for all the changes that need to be made to products, either with the bulk editor or through CSV export/import. It also offers scheduled tasks and the ability to send exports via email. The support team is always available and helpful. We recently resolved a bug (the first one I’ve encountered in two years of using the app on many Shopify stores) in less than half a day. Highly recommended!

kinetik-adrenalink

Jun 16, 2024  on Shopify

Darren is very professional and took time to answer to all my questions. Really I great experience. He mades my day, thank you team Hextom!

Shodiva

Jun 11, 2024  on Shopify

Je remercie l'équipe d'avoir été là pour moi en cas de besoin. Je recommande cette application vivement

Killington Sports

Jun 05, 2024  on Shopify

Excellent App! This app is an essential tool in managing numerous aspects of our store with over 10,000 skus, and we are continually discovering new ways to utilize it. From re-organizing collections to building promotional pricing, the App is quick, accurate and reliable. When we’ve had questions, customer service was quick to respond. Highly recommend!

Green Witchy

Apr 25, 2024  on Shopify

You need this app if you have a large number of products, quickly runs updates. Excellent and and Excellent customer service.

Kapsoura Candles

Apr 24, 2024  on Shopify

The guy "James" useless. He knew what I needed help with and didn't move forward with the conversation. I requested help, and was sent to an "agent" who then read my issue and just sat there on the other end doing nothing. I wrote, again, what I needed help with, only for him to say "Yeah, I read your message earlier" wow! the brains on this guy! useless. horrible service. get a new agent!

Banded Bracelets- Gebel Hibbs GbR.

Apr 23, 2024  on Shopify

This App works as stated. It's the only way to go when you need to do bulk editing.. Fairly easy to use.. Thank you!!!

daintyduvet

Apr 22, 2024  on Shopify

Features are good but scammy and poor customer support. Tried both Hextom Bulk Product Edit and Hextom Image Edit. Why I said scammy? I downgraded plan and I was still being charged of the monthly fee. I contacted support for this. I was asked the exact date of downgrade. I look up to my emails and I just realized they dont send email confirmation of downgrade. Then they will keep charging you. Re: Hextom Image Edit - last year I subscribed to their most expensive plan because we have a lot of images in our store. BEWARE, it is NOT working! You need to batch your images per 100 images per batch for it to work, more than that, its not working. I worst part, I figured it out myself. I reached out to support then I was answered by the support named Channel asking me to send images. I sent and then after that, no reply at all, weeks have passed! so I figured out the way to make it work by myself. Poor customer support.

Trailstyle

Apr 18, 2024  on Shopify

Simple, easy to use, but still powerful enough to get the job done. A real time saver for making adjustments and tweaks to launched products.

Frankie Rose Fabrics

Apr 09, 2024  on Shopify

This is a super helpful app for making changes across all your products. The options are very thorough.

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