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Customer reviews: BON Loyalty Program & Rewards

Develop by BON Loyalty

Bon Loyalty & Rewards is a Shopify app designed to boost customer retention through customizable loyalty programs. This review covers its features, pricing, and real merchant experiences to help you decide if it’s the right fit for your store.

Reviews (1,954)

Overall rating
4.9

What Merchants Think

"BON Loyalty Rewards Referrals" has received overwhelmingly positive feedback from merchants. They appreciate the app's comprehensive features for managing loyalty programs and referrals, noting that the interface is user-friendly and easy to integrate. Merchants particularly emphasize the exceptional customer service provided, which significantly enhances their experience using the app. Many users have highlighted the app as a game-changer for their business operations.

Key Strengths

  • User-friendly and intuitive interface
  • Comprehensive feature set, including customization options
  • Exceptional customer service, particularly mentioning support representatives like Hazel, Cara, Mia, and Jean
  • Seamless integration with existing systems
  • Efficient setup and implementation process

Common Concerns

  • Complexities related to discount code management when transitioning loyalty points
  • Desire for more autonomous control over bulk importing user data
  • Occasional lack of certain advanced features compared to competitors

Final Thoughts

Overall, "BON Loyalty Rewards Referrals" is highly recommended by its users for creating and managing loyalty programs. Its standout customer support is a frequent highlight among reviews, making it a preferred option for businesses transitioning to or enhancing their loyalty strategies. While some concerns exist regarding specific features and integrations, the app's core strengths overwhelmingly contribute to positive experiences and outcomes for merchants.

ALL ECO

Dec 19, 2024  on Shopify

The best support service I have experienced! The loyalty program is awesome.

Joined® Hong Kong | Official Online Fitness Store

Dec 19, 2024  on Shopify

Hazel really help me a lot, and it's so nice.

Chris's Ice Cream

Dec 18, 2024  on Shopify

Switched from Smile because of their limitations and I've been so happy with BON. Easy transition and I have so many more options and features to help grow my loyalty program

FCKcreative

Dec 16, 2024  on Shopify

This is the cherry on top for my customers, and community. Works like a dream, and team are very responsive and helpful.

SEXYMIZE!

Dec 16, 2024  on Shopify

Die App lässt sich sehr leicht integrieren und anpassen. Funktioniert nahtlos. Bei Problemen oder Unsicherheiten hilft der Support sofort und zügig weiter. Ich hatte das Vergnügen mit Support-Mitarbeiterin Cara. Sie war außergewöhnlich hilfsbereit und nett. Sie hat mir mit allen Unklarheiten geholfen und wir hatten ganz nebenbei ein sehr nettes, menschliches Gespräch - eine Seltenheit heutzutage. Die App kann ich ohne Weiteres mit gutem Gewissen weiterempfehlen.

Fustini's Oils & Vinegars

Dec 16, 2024  on Shopify

Nothing but great things to say about BON and their customer service. Cara has been extremely helpful during the holiday season, and anyone who understands retail knows just how important that is to a company.

Abaka

Dec 16, 2024  on Shopify

Merci à Cara pour avoir su répondre a toutes mes questions et résoudre un petit soucis d'affichage! :)

Maison Lovati

Dec 14, 2024  on Shopify

Très bonne application, service client réactif et répond à nos attentes.

Dad-Breaks

Dec 12, 2024  on Shopify

I love using this for my business and more importantly, any time I need human assistance they have been amazing!

Roses del fuego

Dec 12, 2024  on Shopify

Amazing service from Hazel and Cara, they answered all my questions quickly with images / recording and it was super clear. Excited to see what comes of this service

The Purest

Dec 11, 2024  on Shopify

I love this app so far. Also, customer support is quick to respond! Jean was super helpful and gave me some great tips!

PCR LLC

Dec 10, 2024  on Shopify

Cara was a life saver, in explaining how the system worked and how to fix issues I was having. The app is convenient, user friendly, and integrable with shopify allowing for client interface. Overall recommend Bon: Loyalty, and there team!

Legacy Photo Lab

Dec 10, 2024  on Shopify

very helpful and kind

Beauty by Bonnie Blue

Dec 10, 2024  on Shopify

My dear Mia Comme je vous avais écrit plus tôt j'ai pu tout installer et mis en place dans à peu près 2 heures alors que j'avais perdu près de 5 jours avec un de vos compétiteurs. Vous avez été rapide à répondre à tous mes chats et avez été direct to the point à chaque occasion

threetimes

Dec 10, 2024  on Shopify

I cannot recommend this app enough! The app itself is incredibly user-friendly, packed with great features, and perfectly meets our needs for creating a loyalty program. What makes it even better is the amazing support team behind it. Hazel, Jean, Maxxie was absolutely fantastic—so patient, responsive, and thorough in addressing all of my questions and concerns. Their guidance made the setup process smooth and stress-free. It's rare to find such a dedicated team that truly cares about its customers. Thank you so much for your outstanding service!

hadijewelry

Dec 08, 2024  on Shopify

We are very satisfied with the application. It's easy to set up and provides a lot of functionality. Customer service is attentive and very responsive. We highly recommend it!

GG Tees

Dec 07, 2024  on Shopify

The app itself, is very comprehensive and the process to customize it is well organized. I did it in one evening. For me, I want to prioritize the referral program and asked a customer service rep, Mia, if there was a way to move the referral section to a more prominent spot on the page. Mia informed me, I could build the page with blocks, just like any other Shopify page! I was blown away at how easy it was, and there were screen shots I could use to follow along. Amazing!

Herboristerie Moderne

Dec 05, 2024  on Shopify

Très bonne application, et le service client est très réactif, je recommande !

PURE Butter Melts

Dec 04, 2024  on Shopify

5 stars for BON: Loyalty Rewards and their amazing customer service! Cara, my rep, was an absolute delight to work with—so sweet, helpful, and personable. She made the entire setup process enjoyable and stress-free. I'm still in the testing phase of the app, but the stellar support and user-friendly design already have me excited about scaling with BON in the future. Highly recommend!

Kandy Golf Apparel

Dec 04, 2024  on Shopify

Mia has been very helpful with all of my questions. She is very pleasant to deal with and is very knowledgable.

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