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Customer reviews: BON Loyalty Program & Rewards

Develop by Shopify

Bon Loyalty & Rewards is a Shopify app designed to boost customer retention through customizable loyalty programs. This review covers its features, pricing, and real merchant experiences to help you decide if it’s the right fit for your store.

Reviews (1,565)

Overall rating
5

What Merchants Think

"BON Loyalty Rewards Referrals" has received overwhelmingly positive feedback from merchants. They appreciate the app's comprehensive features for managing loyalty programs and referrals, noting that the interface is user-friendly and easy to integrate. Merchants particularly emphasize the exceptional customer service provided, which significantly enhances their experience using the app. Many users have highlighted the app as a game-changer for their business operations.

Key Strengths

  • User-friendly and intuitive interface
  • Comprehensive feature set, including customization options
  • Exceptional customer service, particularly mentioning support representatives like Hazel, Cara, Mia, and Jean
  • Seamless integration with existing systems
  • Efficient setup and implementation process

Common Concerns

  • Complexities related to discount code management when transitioning loyalty points
  • Desire for more autonomous control over bulk importing user data
  • Occasional lack of certain advanced features compared to competitors

Final Thoughts

Overall, "BON Loyalty Rewards Referrals" is highly recommended by its users for creating and managing loyalty programs. Its standout customer support is a frequent highlight among reviews, making it a preferred option for businesses transitioning to or enhancing their loyalty strategies. While some concerns exist regarding specific features and integrations, the app's core strengths overwhelmingly contribute to positive experiences and outcomes for merchants.

Ruthie's Rack

Aug 11, 2025  on Shopify

BON Loyalty has been fantastic to work with! The app is easy to set up and customize, and the support team is outstanding. Sienna and Hazel were incredibly kind and patient, guiding me through the setup process step-by-step and making sure everything ran smoothly. Highly recommend BON Loyalty for both its features and its exceptional customer service!

Fresh Suds Soapery

Aug 08, 2025  on Shopify

We've just installed the app and needed some technical help with our DNS records to get it working. As this is not our expertise, it was great to deal with their customer service reps who were very helpful in guiding us along. Most recently Hazel and Rani gave a lot of their time to get us ready to launch. Very friendly. I know that if we have any other issues as we get used to the app, we can reach out and have a quick response.

Malandra Jewelry

Aug 07, 2025  on Shopify

Excelente app, tengo poco usandola pero la verdad desde un inicio Soporte me apoyó en todo momento con mis dudas y con la configuración!

Juara Skincare Oceania

Aug 07, 2025  on Shopify

Great service when I needed it, easy to use. Only just installed it, but so far so good. Thanks Sienna and Rani.

Verish

Aug 07, 2025  on Shopify

Fleur-De-Lis Boutique

Aug 06, 2025  on Shopify

Very helpful to us! Thank you!

Bakkafrost Shop

Aug 06, 2025  on Shopify

Soulmi

Aug 06, 2025  on Shopify

I had several questions about how BON Loyalty works, especially around the points rules and expiration. Sienna was incredibly patient, clear, and thorough in her explanations. She really took the time to make sure I understood everything. Support like this makes all the difference. Thank you so much!

Necavu Home

Aug 05, 2025  on Shopify

This app is great and Worth it. Maandy from support was very helpful in setting things up. Good work guys.

Indagare Natural Beauty

Aug 05, 2025  on Shopify

Super easy and intuitive to set up and Sienna has been very helpful.

Feisty Fuel

Aug 04, 2025  on Shopify

Hazel is the best, great customer service

Luli Art Bijoux

Aug 04, 2025  on Shopify

SoundStoreXL

Aug 04, 2025  on Shopify

We've had a great experience with Bon Loyalty so far. The platform is easy to set up. A special thanks to Maandy from support - incredibly helpful, quick to respond, and always friendly. Great support makes a big difference!

Glow Up Fits

Aug 01, 2025  on Shopify

I'm just installing Bon now and the support has been fantastic. Thanks!

Gym Plus

Aug 01, 2025  on Shopify

The journey started with my experience with Sales Hazel, who was very passionate during the session and sold me the service. I am very happy with the app, its features, and especially the support team from BON—namely Lily, Sienna, and Kahi. The customisation request was a long process, but they were very patient and provided excellent customer service, eventually landing exactly where we wanted. I would definitely recommend it.

CardValleyTCG

Aug 01, 2025  on Shopify

Maxxie was a great helper, easy to understand and helpful!

CBDeer

Aug 01, 2025  on Shopify

CrackyBoo

Jul 31, 2025  on Shopify

Amazing app with top-notch support! BON Loyalty is perfect for small businesses. Their support team is fast, friendly, and super helpful. Highly recommend!

MUVAYA

Jul 31, 2025  on Shopify

I wouldn't give 5 stars to the app, It is a little bit complicated yet I am here to give 5 stars to the supports they are really a great help in setting things up and customization things in this app. Really appreciated Hazel and Mandy for help us setting things up and customizations.

Mum & You

Jul 29, 2025  on Shopify

BON is a great loyalty app—easy to set up, highly customizable, and perfect for boosting customer engagement. The support team is quick and helpful (especially Hazel), and the features for earning and redeeming points work smoothly. Highly recommended!

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