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Customer reviews: BON Loyalty Program & Rewards

Develop by BON Loyalty

Reviews (1,861)

Overall rating
4.9

What Merchants Think

"BON Loyalty Rewards Referrals" has received overwhelmingly positive feedback from merchants. They appreciate the app's comprehensive features for managing loyalty programs and referrals, noting that the interface is user-friendly and easy to integrate. Merchants particularly emphasize the exceptional customer service provided, which significantly enhances their experience using the app. Many users have highlighted the app as a game-changer for their business operations.

Key Strengths

  • User-friendly and intuitive interface
  • Comprehensive feature set, including customization options
  • Exceptional customer service, particularly mentioning support representatives like Hazel, Cara, Mia, and Jean
  • Seamless integration with existing systems
  • Efficient setup and implementation process

Common Concerns

  • Complexities related to discount code management when transitioning loyalty points
  • Desire for more autonomous control over bulk importing user data
  • Occasional lack of certain advanced features compared to competitors

Final Thoughts

Overall, "BON Loyalty Rewards Referrals" is highly recommended by its users for creating and managing loyalty programs. Its standout customer support is a frequent highlight among reviews, making it a preferred option for businesses transitioning to or enhancing their loyalty strategies. While some concerns exist regarding specific features and integrations, the app's core strengths overwhelmingly contribute to positive experiences and outcomes for merchants.

Oliva

Nov 19, 2024  on Shopify

Bon is a Great app for loyalty. The support team is always helpful and so kind. Totally recommend.

Machino Group Sdn Bhd 1549199D

Nov 19, 2024  on Shopify

My Store

Nov 18, 2024  on Shopify

Unbelievable customer servivce. Not once have i had to wait over 5 minutes for a reply. great app very useful, lots of things you can do with this

Vow Studio

Nov 17, 2024  on Shopify

Hezel solved my problem and she is very helpful

Neulife

Nov 17, 2024  on Shopify

Very helpful

TopNotchDongs

Nov 15, 2024  on Shopify

Great customer support experience! I'm still testing the features but so far I like the point rewards system both client-facing and the backend for shop owners. Everything is very easy to setup and manage. 5/5!

Baron Max Wines

Nov 15, 2024  on Shopify

Best of the best customer service !! Fast and efficient. Max from Baron Max Wines

Tinybeetsfood

Nov 15, 2024  on Shopify

I have only just installed the app, but hazel has done an amazing job helping me transfer over from my previous rewards program. help me customize my whole rewards page and gave me some great tips on what else I can do to make my program work even better!

Kcosmeticsksa

Nov 15, 2024  on Shopify

Kudos to Hazel for her amazing support and dedication towards resolving my issues!

Satopradhan

Nov 15, 2024  on Shopify

Bonloyalty is an excellent app for managing customer loyalty. I had concerns about the order limit and data import, but Hazel from the support team resolved them quickly and efficiently. Great support and a reliable app!

Mad Lilies

Nov 14, 2024  on Shopify

This is the first time we've implemented a loyalty scheme on our store, and I'm so glad we chose BON. In fairness, some of the other (more expensive) platforms may be longer established and, therefore, have more robust documentation to help complete newbies like me. But what BON might be lacking from a documentation point of view, they more than make up for with their excellent customer service. Cara has been especially helpful, making the whole process way less stressful than it might otherwise have been. When Cara hasn't been around, Sophie and Hazel have also been there to help answer my questions and point me in the right direction. No question is too silly and they have been great at helping me with the design customisations. In fact, it's a nice change to have people to chat with rather than just a mass of documentation to read and work out the answers for yourself. I would highly recommend BON to anyone looking to build a loyalty programme into their store.

SERRE

Nov 13, 2024  on Shopify

L'application est tres bien faite et facile a mettre en place. L'équipe de BON est très reactive et efficace, toujours prete à répondre aux questions et nous aider au maximum (mention speciale pour Hazel and Cara!)

Yiyi Beauty

Nov 13, 2024  on Shopify

BON has been given to my e commerce the tools i need to create a full loyalty program also referrals system. It works very fine, you can modify and translate everything, and if you need some extra help the support team will provide you an truly excellent support

JDPDC

Nov 13, 2024  on Shopify

I had an incredible experience using BON: Loyalty Rewards & Referrals with Mia’s help! The app is fantastic for managing rewards and referrals, and Mia made the entire process so easy and enjoyable. She was attentive, professional, and went above and beyond to make sure I got the most out of BON. Highly recommended—definitely a 5-star service!

PARFUMS NOX

Nov 13, 2024  on Shopify

Genial atencion de Sophie y Jean rapida y precisa.

XXLnutrition

Nov 13, 2024  on Shopify

Jean was of great help to an issue we experienced.

Equilibrium

Nov 13, 2024  on Shopify

They have a very helpful team that helps with any questions or changes that we have had.

Zero Salt

Nov 13, 2024  on Shopify

so far so good

My Store

Nov 12, 2024  on Shopify

if you're lucky to get hazel as your customer service rep ask away your questions she quick and thorough 5/5!

Diverzo Mode & Lifestyle

Nov 12, 2024  on Shopify

HAZEL IS AN ABSOLUTE 10! BIG THUMBS UP FOR THE GREAT SUPPORT!!! AFTER THAT JEAN CAME AROUND AND IS A BIG THUMBS UP AS WELL!!! THIS IS HOW SUPPORT SHOULD WORK ALL THE TIME! THANKS AND KEEP IT UP!!!

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