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Customer reviews: BON Loyalty Program & Rewards

Develop by BON Loyalty

Reviews (1,861)

Overall rating
4.9

What Merchants Think

"BON Loyalty Rewards Referrals" has received overwhelmingly positive feedback from merchants. They appreciate the app's comprehensive features for managing loyalty programs and referrals, noting that the interface is user-friendly and easy to integrate. Merchants particularly emphasize the exceptional customer service provided, which significantly enhances their experience using the app. Many users have highlighted the app as a game-changer for their business operations.

Key Strengths

  • User-friendly and intuitive interface
  • Comprehensive feature set, including customization options
  • Exceptional customer service, particularly mentioning support representatives like Hazel, Cara, Mia, and Jean
  • Seamless integration with existing systems
  • Efficient setup and implementation process

Common Concerns

  • Complexities related to discount code management when transitioning loyalty points
  • Desire for more autonomous control over bulk importing user data
  • Occasional lack of certain advanced features compared to competitors

Final Thoughts

Overall, "BON Loyalty Rewards Referrals" is highly recommended by its users for creating and managing loyalty programs. Its standout customer support is a frequent highlight among reviews, making it a preferred option for businesses transitioning to or enhancing their loyalty strategies. While some concerns exist regarding specific features and integrations, the app's core strengths overwhelmingly contribute to positive experiences and outcomes for merchants.

Highwhey.no

Dec 04, 2024  on Shopify

Very satisfied with Bon Loyalty so far. The service is exceptional, with very quick responses. Special thanks to Hazel and Sophie.

HOLIKA HOLIKA STORE

Dec 03, 2024  on Shopify

BON is a really great reward app with a lot of features. Hazel is awesome, she's friendly and always helps me with any questions I have quickly.

Kidulite

Dec 03, 2024  on Shopify

BON is fantastic! The Loyalty rewards have completely transformed my store. I want to also mention how amazing the support team have been, Cara in particular has been super friendly and helpful! Highly recommend!

FOX & WOLF

Dec 03, 2024  on Shopify

This app has been an absolute game-changer for our business! From the moment we integrated it, everything just worked seamlessly. Transitioning from our previous loyalty program was smooth, and we’ve already seen double the number of customers signing up and actively using it—impressive results in no time at all. The team behind the app has been a dream to work with. We requested a few customisations, like hiding the default icon and adding one to our header, as well as incorporating our own brand font, and they executed it all flawlessly. Their flexibility and attention to detail really stood out. Not only is the app feature-rich and user-friendly, but the level of support we’ve received has been exceptional. It’s rare to find a team so responsive and willing to go the extra mile. If you’re considering a loyalty program for your business, I couldn’t recommend this app more. It’s efficient, beautifully designed, and supported by an outstanding team. Honestly, there’s nothing to dislike—it's been a win all around!

LADY WONG

Dec 02, 2024  on Shopify

Suits all of our needs and is the most affordable option that could do so. Great price, great support, and more than enough features for us!

TELECAJAS

Dec 02, 2024  on Shopify

Sophie help was very kind setting DNS

Nuwa

Dec 02, 2024  on Shopify

J'ai discuté avec Sophie, elle a été très réactive et a parfaitement répondu à mes questions !

Cartecessentials.com

Dec 01, 2024  on Shopify

Good app, great and quick support from Hazel!

Therasential

Dec 01, 2024  on Shopify

I like to compliment Hazel for being a fabulous person who has helped me resolved my App issues. She is very helpful and customer oriented person. She is one to go to if you need to sort things out, she knows her stuff.

ReddHill

Nov 29, 2024  on Shopify

Sophie was amazing. Highly rate her service. I don't know if I'll keep bon, but if I do it will be because of how helpful Sophie was.

Helena

Nov 29, 2024  on Shopify

I love the app. The team is amazing and always here to help, specially - Hazel, Sophie, Jean, Mia... I appreciate so much their effort!

toutoucan

Nov 28, 2024  on Shopify

I cannot recommend BON enough! The app is not only feature-rich and incredibly intuitive, but the customer support is absolutely fantastic. Whenever I had a question or needed help, their team went above and beyond to provide prompt, clear, and friendly assistance. It's rare to find such dedication to customer satisfaction, and BON has truly exceeded my expectations.

Asēdos

Nov 26, 2024  on Shopify

Good app and good support from Hazel. Thansk guys

Vamer Pharma

Nov 25, 2024  on Shopify

I was Very satisfied with the Customer Service Specially Hazel , She was So Helpful

hocami

Nov 24, 2024  on Shopify

Sehr schneller. unkomplizierter Support. Funktioniert einwandfrei. Vielen Dank :-)

Dracolite

Nov 24, 2024  on Shopify

Service rapide et impeccable. Il s'adapte rapidement et tente de trouver une solution à tous les problèmes auxquels j'ai pu faire face. Ils ont très bien compris mes attentes et ont rapidement répondu à mes besoins. Étant une boutique avec plusieurs années de services sans cette application, nous avions beaucoup d'enjeux. Aucun problème le tout a été résolu et amélioré. Nous sommes bien heureux de faire des échanges avec vous.

Waangoo

Nov 22, 2024  on Shopify

Excellent App and Dedicated support team.

Guru Makeup Emporium

Nov 21, 2024  on Shopify

Very pleased with this app and its capabilities. We have alot of different customer groups and needed to pay a nominal amount for some custom work to exclude some of our customer groups. If we wanted to spend a bit more down the line to cutomise it even further they really can do anything but our point was to keep costs back and soem of htese loyalty apps are very costly. As a small business adding a Loyalty app to offer discount to our customers is abig deal and could not spend a fortune on the functionality to do so. Its been a tricky set up all round with shopify, other apps as well as Bon to gt it to function but as is everything with our business but the Bon team have been amazing and patient with us! Dealt with Maxxie & Sophie alot who were both superstars. Highly recomend.

La Couleur du Vin

Nov 20, 2024  on Shopify

Service client réactif et qualitatif, application répondant parfaitement à notre besoin de fidélisation

EveryThai

Nov 19, 2024  on Shopify

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