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Customer reviews: BON Loyalty Program & Rewards

Develop by Shopify

Bon Loyalty & Rewards is a Shopify app designed to boost customer retention through customizable loyalty programs. This review covers its features, pricing, and real merchant experiences to help you decide if it’s the right fit for your store.

Reviews (1,682)

Overall rating
5

What Merchants Think

"BON Loyalty Rewards Referrals" has received overwhelmingly positive feedback from merchants. They appreciate the app's comprehensive features for managing loyalty programs and referrals, noting that the interface is user-friendly and easy to integrate. Merchants particularly emphasize the exceptional customer service provided, which significantly enhances their experience using the app. Many users have highlighted the app as a game-changer for their business operations.

Key Strengths

  • User-friendly and intuitive interface
  • Comprehensive feature set, including customization options
  • Exceptional customer service, particularly mentioning support representatives like Hazel, Cara, Mia, and Jean
  • Seamless integration with existing systems
  • Efficient setup and implementation process

Common Concerns

  • Complexities related to discount code management when transitioning loyalty points
  • Desire for more autonomous control over bulk importing user data
  • Occasional lack of certain advanced features compared to competitors

Final Thoughts

Overall, "BON Loyalty Rewards Referrals" is highly recommended by its users for creating and managing loyalty programs. Its standout customer support is a frequent highlight among reviews, making it a preferred option for businesses transitioning to or enhancing their loyalty strategies. While some concerns exist regarding specific features and integrations, the app's core strengths overwhelmingly contribute to positive experiences and outcomes for merchants.

LONGÉVITÉ

Nov 06, 2025  on Shopify

New Style Jewels

Nov 06, 2025  on Shopify

Best app install if you want to use a rewards system! Beautiful Assistants from Sienna & Haley they were very communicative and helpful. they personally reached out and helped with issues that were easy to fix. Overall happy with this app. :)

Nutratology

Nov 06, 2025  on Shopify

Love their customer service - quick and super helpful and so kind! Great app as well!

ViaMonte Shop

Nov 05, 2025  on Shopify

Assistenza e supporto a risolvere le mie richieste in modo impeccabile! Il mio voto è il massimo, quindi assegno 5. Grazie mille ancora e buon lavoro

Sonata Dancewear

Nov 05, 2025  on Shopify

Great and efficient loyalty program, very prompt support team and easy to install and use!

Bees Crafty Corner

Nov 05, 2025  on Shopify

Ativafit

Nov 04, 2025  on Shopify

Great experience. The app provided so many functions that the last app we used didn't, and the price is also cheaper than the last one, which is amazing. Also, Hazel is so patient and professional, she explained every feature on our demo call which is the main reason that we switched to this app. Can't wait to start using this app.

Glow

Nov 04, 2025  on Shopify

Hazel crushed it today - got me setup quick and easy.

PraiseBanners™

Nov 03, 2025  on Shopify

Rani was very friendly and professional. She took care of my issue with the app and got it done quickly! I look forward to using BON. Gill Trotman

Begin™

Nov 03, 2025  on Shopify

We’ve been using this app for a while and are really impressed with both the functionality and the support team behind it. They always respond promptly and go the extra mile to solve every issue we face. It’s rare to find such responsive and dedicated support — truly appreciate their help in keeping everything running smoothly. Highly recommended!

ELIXIR777

Oct 31, 2025  on Shopify

Great app, easy translation tools, great support, especially valuable that this a human being on the other side instead of stupid AI. My special thanks to Aster!

Hit

Oct 31, 2025  on Shopify

Had minor issue - Aster and Andy quickly resolved the issue.

Sweetest Moments Singapore

Oct 31, 2025  on Shopify

Hazel assisted me with my concern and was incredibly bubbly and friendly! I really appreciated her excellent service—thank you so much!

Packmate Grreen LLP

Oct 30, 2025  on Shopify

This app is fantastic — packed with powerful features and backed by an incredibly supportive team. A special shout-out to Haze, whose kindness and assistance made all the difference. Highly recommended Thanks

歯科モール

Oct 29, 2025  on Shopify

The customer service was absolutely amazing! Dannie was super nice and patient, really listened to my situation, and solved everything perfectly. You can tell the company genuinely cares about its customers. Still in the testing phase, but if all goes well, I’ll definitely stick with BON for sure. Thanks so much!

AKIBA PASS SHOP

Oct 28, 2025  on Shopify

Bath Soft Cheese

Oct 28, 2025  on Shopify

Kian was a great help today, where it wasn't working on my end he fixed it all on his. He was polite and patient. For something virtual it very much felt like he was right there helping along the way.

Elite Fuel+

Oct 28, 2025  on Shopify

Thanks to all the support persons and specially Mia, Astra, Hazel and Kian

G'Verde Collective

Oct 27, 2025  on Shopify

Great customer service! Hazel!

Innadermys

Oct 27, 2025  on Shopify

Excellent support client ! Cara et Kian ont été très professionnels, réactifs et efficaces. Ils ont résolu notre problème rapidement et avec beaucoup d’amabilité.

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