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Customer reviews: BON Loyalty Program & Rewards

Develop by Shopify

Bon Loyalty & Rewards is a Shopify app designed to boost customer retention through customizable loyalty programs. This review covers its features, pricing, and real merchant experiences to help you decide if it’s the right fit for your store.

Reviews (1,565)

Overall rating
5

What Merchants Think

"BON Loyalty Rewards Referrals" has received overwhelmingly positive feedback from merchants. They appreciate the app's comprehensive features for managing loyalty programs and referrals, noting that the interface is user-friendly and easy to integrate. Merchants particularly emphasize the exceptional customer service provided, which significantly enhances their experience using the app. Many users have highlighted the app as a game-changer for their business operations.

Key Strengths

  • User-friendly and intuitive interface
  • Comprehensive feature set, including customization options
  • Exceptional customer service, particularly mentioning support representatives like Hazel, Cara, Mia, and Jean
  • Seamless integration with existing systems
  • Efficient setup and implementation process

Common Concerns

  • Complexities related to discount code management when transitioning loyalty points
  • Desire for more autonomous control over bulk importing user data
  • Occasional lack of certain advanced features compared to competitors

Final Thoughts

Overall, "BON Loyalty Rewards Referrals" is highly recommended by its users for creating and managing loyalty programs. Its standout customer support is a frequent highlight among reviews, making it a preferred option for businesses transitioning to or enhancing their loyalty strategies. While some concerns exist regarding specific features and integrations, the app's core strengths overwhelmingly contribute to positive experiences and outcomes for merchants.

Twotrees Store

Sep 08, 2025  on Shopify

Thank you to Sienna for helping me solve my problem—she’s so enthusiastic. Thanks!

Fancii & Co.

Sep 07, 2025  on Shopify

We chat to different support agents from BON (namely Mia, Cara, Sienna, Jean, and Maxxie) and they all delivered prompt and quality support every time! That's pure teamwork! Highly recommended and not too expensive app for loyalty/rewards. We look forward to grow with BON and our brand together as we increase our loyal customer base! :)

ShopMannisko

Sep 06, 2025  on Shopify

Thanks to Jean for his patience with me, setting this program up. He helped me loads. :)

Vulgaire

Sep 05, 2025  on Shopify

Thank you Sienna for your time ! I've already installed Bon Loyalty App on many websites and it's still a pleasure to use it and have some efficient help ! :)

Mademoiselle Manucure

Sep 05, 2025  on Shopify

J’ai eu une excellente expérience avec le support de BON Loyalty. Hazel a été très professionnelle, réactive et bienveillante pour m’aider à importer les points de mes clientes. Un grand merci à elle et à toute l’équipe BON !

Forbidden13

Sep 04, 2025  on Shopify

Brilliant! loads of support when needed

MASBRILL

Sep 04, 2025  on Shopify

Zoogiganten

Sep 03, 2025  on Shopify

Works like it should, 100% easy to install and have a lot of features. The support is great, nothing but good things to say about this app.

NutriTac

Sep 03, 2025  on Shopify

Fast help from Justin

Melenore SelfMade Design

Sep 02, 2025  on Shopify

Tolle App, Toller Support. Jeden Cent wert! Danke für alles, was ihr uns auch bei Fragen schnell unterstützt.

Stay Tuned

Sep 02, 2025  on Shopify

So fast and so professional. Support is just great!

Davines Cyprus

Sep 02, 2025  on Shopify

I had a great experience with Sunny. She was fast and straight to the point, which made the whole process very smooth. I especially appreciated that she included screenshots and helpful links, which made it much easier for me to follow along and achieve what I was working on. Excellent support!

perkypeche - Activewear and Eyelash Serum

Sep 02, 2025  on Shopify

Sienna at Bon Loyalty help was super friendly and helpful. She made the process easy for me.

10 Camp Official Store

Sep 02, 2025  on Shopify

Good Apps. the customer service is fast.

Plain Sight Coffee

Sep 01, 2025  on Shopify

Hazel, Maxxie, and especially Sienna have been very helpful to us! They're so polite and easy to talk to! Thank you so much for helping us and also for the discount! <3

Azalea

Sep 01, 2025  on Shopify

Mia, was a great service provider would recommend.

Haneenalsaify

Sep 01, 2025  on Shopify

What an amazing app ! it's really a must for any non technical users on shopify and that needs to leverage their website ! very easy to use and an amazing responsive support team ! shout out to Courtney ! keep it up guys

LimitBreak Games

Aug 31, 2025  on Shopify

Hazel did an amazing job assisting me on my website. Fast, quick replies, respectful, amazing job. Great app, I recommend it strongly.

Undrdog Surface Products

Aug 31, 2025  on Shopify

Hazel was great and helped me import customers and get set up

RaveBeetle

Aug 30, 2025  on Shopify

easy to setup, fast response. first day using it, i will update my experience later.

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