Rani was very friendly and professional. She took care of my issue with the app and got it done quickly! I look forward to using BON. Gill Trotman

We’ve been using this app for a while and are really impressed with both the functionality and the support team behind it. They always respond promptly and go the extra mile to solve every issue we face. It’s rare to find such responsive and dedicated support — truly appreciate their help in keeping everything running smoothly. Highly recommended!

Great app, easy translation tools, great support, especially valuable that this a human being on the other side instead of stupid AI. My special thanks to Aster!

Had minor issue - Aster and Andy quickly resolved the issue.

Hazel assisted me with my concern and was incredibly bubbly and friendly! I really appreciated her excellent service—thank you so much!

This app is fantastic — packed with powerful features and backed by an incredibly supportive team. A special shout-out to Haze, whose kindness and assistance made all the difference. Highly recommended Thanks

The customer service was absolutely amazing! Dannie was super nice and patient, really listened to my situation, and solved everything perfectly. You can tell the company genuinely cares about its customers. Still in the testing phase, but if all goes well, I’ll definitely stick with BON for sure. Thanks so much!

Kian was a great help today, where it wasn't working on my end he fixed it all on his. He was polite and patient. For something virtual it very much felt like he was right there helping along the way.

Thanks to all the support persons and specially Mia, Astra, Hazel and Kian

Great customer service! Hazel!

Excellent support client ! Cara et Kian ont été très professionnels, réactifs et efficaces. Ils ont résolu notre problème rapidement et avec beaucoup d’amabilité.

Merci à l'assistance en ligne, super dispo, et super compétents ! un grand merci à Aster !

BON Loyalty was intuitive and very convenient to use. Also, the BON Loyalty team provided very fast and complete feedback on our request. THANKS FOR- Aster, Cara, Sienna, Hazel, Rani, Jean, Sunny, Dannie, Kian... They're the best

A great loyalty app - great value for money. Support is excellent - even answered on the weekend, which was a nice surprise

It's rare to find an APP with 5.0 ratings anywhere! I've experienced it now having just migrated from Smile.io to Bon loyalty app. Kian was super helpful in answering all my questions via chat and email. The BON support team is spontaneous to respond and transitioned from one agent to another seamlessly during my migration process. Even when I accidentally closed my chat window, I was back with Kian within one minute after connecting with a different agent. I'm looking forward to using BON Loyalty program and trusting that my 38K customers will have similar and rewarding experiences!

So far the team is very responsive - and most important is that they really know their stuff. Especially "Kian" from customer support and also "Hazel". We upgraded to the basic plan recently and learning how to get the best out of it step by step. Good luck to the whole team!

The BON Loyalty Program and Rewards app is intuitive and easy to use. Special thanks to Hazel from live chat for her excellent and professional assistance — she made the process smooth and efficient. At the moment, I’m waiting for the option to change the default phone number prefix from the US to Germany. Asking customers to scroll through 100+ countries to select theirs creates unnecessary friction, and many might leave the default US prefix and simply type their number after it — resulting in contact data that has little or no value for the store.

Great APP and Hazel is so kind!!!!!!!!!

I just downloaded the app and have started exploring. The app seems like it will work perfect for our store. Hazel has been amazing in helping us convert from our previous rewards program. From transferring customer points, to setting up branded emails. If I could give 6 stars I would. Thank you!!