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Customer reviews: BON Loyalty Rewards Program

Develop by BON Loyalty

Bon Loyalty & Rewards is a Shopify app designed to boost customer retention through customizable loyalty programs. This review covers its features, pricing, and real merchant experiences to help you decide if it’s the right fit for your store.

Reviews (1,471)

Overall rating
4.9

What Merchants Think

"BON Loyalty Rewards Referrals" has received overwhelmingly positive feedback from merchants. They appreciate the app's comprehensive features for managing loyalty programs and referrals, noting that the interface is user-friendly and easy to integrate. Merchants particularly emphasize the exceptional customer service provided, which significantly enhances their experience using the app. Many users have highlighted the app as a game-changer for their business operations.

Key Strengths

  • User-friendly and intuitive interface
  • Comprehensive feature set, including customization options
  • Exceptional customer service, particularly mentioning support representatives like Hazel, Cara, Mia, and Jean
  • Seamless integration with existing systems
  • Efficient setup and implementation process

Common Concerns

  • Complexities related to discount code management when transitioning loyalty points
  • Desire for more autonomous control over bulk importing user data
  • Occasional lack of certain advanced features compared to competitors

Final Thoughts

Overall, "BON Loyalty Rewards Referrals" is highly recommended by its users for creating and managing loyalty programs. Its standout customer support is a frequent highlight among reviews, making it a preferred option for businesses transitioning to or enhancing their loyalty strategies. While some concerns exist regarding specific features and integrations, the app's core strengths overwhelmingly contribute to positive experiences and outcomes for merchants.

AVEA

May 30, 2025  on Shopify

The team has been very supportive on all my request, even able to do some personalization and customizations for us. All the people I spoke with (Hazel, Mila, Sienna, Chloe, Courtney) helped me promptly. Comparing to other tools we used, you get mostly the same for way less cost. I would really recommend this tool for early stage startups looking for something easy and fast to implement.

banditmanchot

May 30, 2025  on Shopify

Très bonne appli, le service client est très rapide et réactif. Merci à Hazel pour son aide :)

Shermay's Singapore Fine Food

May 29, 2025  on Shopify

BON Loyalty is a great and user-friendly app for managing points and rewards. The team behind BON Loyalty is dedicated, passionate and incredibly helpful. I was assisted by Hazel, who was exceptionally polite and friendly. She guided me through the setup process, including transferring customer data, and answered all my questions in detail with prompt responses. She also offered valuable advice tailored to my specific needs and requirements. Thanks to the team’s commitment and the app’s intuitive interface, setting up BON Loyalty was a smooth, fuss-free experience, and using it continues to be just as easy.

cardcrazy

May 28, 2025  on Shopify

Thanks to Hazel, managed to quickly sort out a customer rewards log in issue. Was very easy to deal with and super efficient.

Lisa&Co.

May 27, 2025  on Shopify

Mila was incredibly helpful in setting up the app exactly to my preferences. The interface is user-friendly and easy to customize. I’m excited to see how it helps bring customers back to our store!

Basalte

May 27, 2025  on Shopify

Super !

Confections Lili

May 27, 2025  on Shopify

Great team ! Very efficient and we always get very fast response. The team is great to work with. Thanks !

Fogatti Official Store

May 26, 2025  on Shopify

From downloading to setting up, the response speed was very fast and the service was very professional. Hazel and Jean actively assisted me in solving the problem, especially helping me adjust the height of the mobile banner. They were meticulous and efficient. I really appreciate their help! I am very satisfied with this service experience and it is worth recommending!

Olivias Drøm

May 26, 2025  on Shopify

Five star costumer service. Was really fast and helpful.! Love it! Mila was a really great at answering all my questions!

VXAparts Online Store

May 25, 2025  on Shopify

I've been using the BON loyalty app for a few months now, and it's quickly become one of my go-to apps! It's incredibly user-friendly, making it super easy to track my points, discover new rewards, and see what deals are available. I love how seamlessly it integrates with my shopping, and I've already managed to redeem some great perks. The variety of offers keeps me engaged and always looking forward to what's next. Recently, I had a small query about a specific reward I was trying to redeem. I reached out to their customer service and had the absolute pleasure of interacting with Hazel. I have to say, Hazel was outstanding! She was incredibly patient as I explained my (slightly confusing) situation, listened attentively, and then went above and beyond to not only resolve my issue quickly but also to explain everything clearly so I understood it for next time. Hazel was professional, incredibly friendly, and genuinely seemed invested in ensuring I had a positive experience. It's rare to encounter such efficient and personable customer support. She turned what I thought might be a frustrating experience into a really pleasant one. I highly recommend the BON loyalty app to anyone looking to get more value from their everyday activities. And if you ever need assistance, I sincerely hope you get Hazel – she is a true asset to the BON team! Thanks, Hazel, for your exceptional service!

ENGWE

May 25, 2025  on Shopify

Some of the customization needs were well addressed and I would like to thank Hazel very much for her patient communication and support and commitment to providing me with the best experience possible.

MY1996

May 23, 2025  on Shopify

Fluide et facile à mettre en place.

OneLaser

May 22, 2025  on Shopify

great work and assistance , thanks sienna!

Unumshop

May 21, 2025  on Shopify

Really pleased with the app functionality and support (Cara in particular) has been super responsive and knowledgable.

peacefy

May 21, 2025  on Shopify

Sienna helped me, and her customer support was quick and very helpful, guiding me through screenshots with clear directions.

The Sports Room

May 20, 2025  on Shopify

Courtney was a great help in the set up process

KHALHON

May 19, 2025  on Shopify

Hazel was incredibly kind and provided clear answers to all my questions. Her support has been a significant asset to BON Loyalty, contributing to fostering customer loyalty. I would like to recommend Hazel as an outstanding employee.

STORE 7994

May 19, 2025  on Shopify

Sienna was extremely helpful with me changing my widget color on my website. It's hard to find great customer service these days, I'm sure she's as beautiful as her name! Peter STORE 7994

R3Sales

May 16, 2025  on Shopify

Bon Loyalty has helped me add rewards to my website seamlessly. The app is intuitive and very user friendly. However, the support team is amazing - the answers are quick, precise and help you walk through any problems that you may encounter. The support and the intuitive app had me up and running our points program in about 2hours.

WiFiBOX

May 15, 2025  on Shopify

The support team at BON is truly excellent. In particular, Hazel is always kind, responsive, and incredibly helpful. She consistently goes above and beyond to assist with any issues or questions I have. If you ever run into any problems with BON, I highly recommend reaching out to their support team – they're reliable and genuinely care about helping their users!

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