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Customer reviews: BON Loyalty Program & Rewards

Develop by BON Loyalty

Reviews (1,861)

Overall rating
4.9

What Merchants Think

"BON Loyalty Rewards Referrals" has received overwhelmingly positive feedback from merchants. They appreciate the app's comprehensive features for managing loyalty programs and referrals, noting that the interface is user-friendly and easy to integrate. Merchants particularly emphasize the exceptional customer service provided, which significantly enhances their experience using the app. Many users have highlighted the app as a game-changer for their business operations.

Key Strengths

  • User-friendly and intuitive interface
  • Comprehensive feature set, including customization options
  • Exceptional customer service, particularly mentioning support representatives like Hazel, Cara, Mia, and Jean
  • Seamless integration with existing systems
  • Efficient setup and implementation process

Common Concerns

  • Complexities related to discount code management when transitioning loyalty points
  • Desire for more autonomous control over bulk importing user data
  • Occasional lack of certain advanced features compared to competitors

Final Thoughts

Overall, "BON Loyalty Rewards Referrals" is highly recommended by its users for creating and managing loyalty programs. Its standout customer support is a frequent highlight among reviews, making it a preferred option for businesses transitioning to or enhancing their loyalty strategies. While some concerns exist regarding specific features and integrations, the app's core strengths overwhelmingly contribute to positive experiences and outcomes for merchants.

Lansei China

Jan 06, 2025  on Shopify

The team has been incredibly helpful throughout the process of setting up the loyalty program. They’re professional, polite, and thoughtful, and I’m hopeful this level of service continues in the future. A special thank you to Hazel for her outstanding support! :)

Needle Supply

Jan 05, 2025  on Shopify

The customer service from this team is unmatched! They answered every one of my numerous questions quickly and effectively.

Mark Davies British Artist

Jan 05, 2025  on Shopify

Incredible support, working with Hazel and Sophie has been brilliant - amazing app!

Groove

Jan 03, 2025  on Shopify

Support has been great. Hazel was very helpful. We are new to the app, but it has been solid so far.

BareSkinnEssentialsandHerbs

Jan 02, 2025  on Shopify

Hazel was amazing! I’m not the best with technology and she assisted me with everything I needed . I am truly pleased. Thank you so much :)

EXPLORA CAFE

Jan 02, 2025  on Shopify

Todo genial, Hazel me ayudo bastante y tuvo mucha disposición ante mis dudas.

Secrets d'Autrefois

Jan 02, 2025  on Shopify

Hazel has been amazing. The ease of communication and the super chill vibe made resolving my issues incredibly smooth. Bonus points for the gifs and the fun, lighthearted approach!

The Crackling Guy

Jan 02, 2025  on Shopify

Mia was fantastic, very friendly & resolved my query straight away! talked me through the stages where I needed assistance & made the whole process a breeze! fantastic app & amazing service! thank you

EMIACTIVE

Jan 02, 2025  on Shopify

Mia from BON: Loyalty Rewards helped me so much when I was setting up my account. She was very informative and gave me tips along the way. She responded fast and had the best customer service! Great company!

Aurora®

Jan 01, 2025  on Shopify

This app is easy to use and the customer service is fantastic! Mia was extremely helpful and responded very quickly.

Succubus

Jan 01, 2025  on Shopify

We’ve been using BON-Loyalty, and it has been an excellent addition to our business. This app is incredibly user-friendly for both our team and our customers. Setting up a loyalty rewards system was a breeze, thanks to its intuitive interface and a wealth of customization options to perfectly match our brand aesthetic. Not to mention, the app includes an API, allowing seamless integration with our own systems.

Honey BeeU

Dec 31, 2024  on Shopify

This service was definitely a 5!! If I had any doubts about the program I now dont. I definitely had some doubts going into it but now im super excited about started it! Jean made this very easy and trusting.

Fanttik

Dec 30, 2024  on Shopify

Every time I encounter a problem, the customer service responds promptly, especially Hazel~ and is really able to help me solve the problem. Now they have started to improve the package, hoping to help my store gain more loyal customers

Jacote

Dec 29, 2024  on Shopify

Super service client, Hazel et Mia sont très à l'écoute et très attentives ! Ils répondent en moins de 10 minutes, rien à dire Je recommande

Jaded Gem Shop

Dec 25, 2024  on Shopify

the customer service was amazing! Hazel helped me asap on Christmas day of all days. so helpful and she answered all my questions fast!

Label of Love Studio

Dec 25, 2024  on Shopify

Hazel is extremely helpful and answered my questions patiently regarding the app. Her response is fast as well. thanks. :)

Purcell's Clothing Company

Dec 23, 2024  on Shopify

I have never had a negative experience with BON. Their customer service is exceptionally helpful and prompt in responding to inquiries. While their responses may not always perfectly align with my expectations, their overall demeanor and kindness are truly commendable.

HUBBIQ

Dec 22, 2024  on Shopify

Great support from Maxxie who helped with fixing our loyalty page. Their customer support is highly responsive, effective and polite. She provided written out instructions to clarify the steps she took to fix the issue at our request. We are pleased with her help!

Naturkind GmbH

Dec 22, 2024  on Shopify

Die App bietet uns alles was wir brauchen und den Support ist wirklich großartig! Danke an Hazel und Kathi für Eure professionelle Hilfe heute!

ALL ECO

Dec 19, 2024  on Shopify

The best support service I have experienced! The loyalty program is awesome.

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