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Customer reviews: BON Loyalty Program & Rewards

Develop by Shopify

Bon Loyalty & Rewards is a Shopify app designed to boost customer retention through customizable loyalty programs. This review covers its features, pricing, and real merchant experiences to help you decide if it’s the right fit for your store.

Reviews (1,568)

Overall rating
5

What Merchants Think

"BON Loyalty Rewards Referrals" has received overwhelmingly positive feedback from merchants. They appreciate the app's comprehensive features for managing loyalty programs and referrals, noting that the interface is user-friendly and easy to integrate. Merchants particularly emphasize the exceptional customer service provided, which significantly enhances their experience using the app. Many users have highlighted the app as a game-changer for their business operations.

Key Strengths

  • User-friendly and intuitive interface
  • Comprehensive feature set, including customization options
  • Exceptional customer service, particularly mentioning support representatives like Hazel, Cara, Mia, and Jean
  • Seamless integration with existing systems
  • Efficient setup and implementation process

Common Concerns

  • Complexities related to discount code management when transitioning loyalty points
  • Desire for more autonomous control over bulk importing user data
  • Occasional lack of certain advanced features compared to competitors

Final Thoughts

Overall, "BON Loyalty Rewards Referrals" is highly recommended by its users for creating and managing loyalty programs. Its standout customer support is a frequent highlight among reviews, making it a preferred option for businesses transitioning to or enhancing their loyalty strategies. While some concerns exist regarding specific features and integrations, the app's core strengths overwhelmingly contribute to positive experiences and outcomes for merchants.

Cookie Cottage

Apr 24, 2024  on Shopify

A great experience so far. Customer service by Mia has been wonderful, she was immediately on the support chat asking if I had any questions or concerns. I asked about an extension for trial and they quickly added more time, no questions asked. Great user interface, navigation seems easy and customization seems broad and intuitive. Thank you!

Coastal Loft

Apr 24, 2024  on Shopify

Support is literally the best! I use chat feature and they always answer in a timely manner and have resolved every issue I've contacted them about. The app is terrific and very easy to setup and use. On the front end, customers find it easy to use!

GOLDZ

Apr 24, 2024  on Shopify

The app is just fantastic ! It looks just beautiful and you can literally adjust EVERYTHING! I looked at a few apps but this is definitely the most aesthetic one. On top of that it literally makes FUN participating for your customers in the loyalty Programm because the action buttons are just made to press on. I tried it if the point of view of a customer for my ship and I just loved it and immediately wanted to upgrade my subscription plan for this app. The customer service is also outstanding and very nice and helpful! don‘t look any further, get this app !

Titan Pop Culture

Apr 22, 2024  on Shopify

Support is absolutely amazing, shout out to Cara who always goes above & beyond! If there's ever an issue reaching out is easy & you'll always get the best support possible. Have been using this app since it was first released, it has only gotten better with time :) Highly recommend Bon!

Chunks repas DME

Apr 21, 2024  on Shopify

Lesavan

Apr 20, 2024  on Shopify

The team quickly solved my issues when i used the app. Bon loyalty has a whole development team behind to satisfy your needs. Thank you for that.

DRSSR

Apr 19, 2024  on Shopify

Customer Support fantastico, Cady ci ha risposto anche a mezzanotte!

Style Dots

Apr 18, 2024  on Shopify

Easy to use, and the customer service is exceptional. I worked with Anna today and she was delightful. So kind and helpful.

SullivansTrim

Apr 16, 2024  on Shopify

I just installed the app about an hour ago and Anna has been very helpful with the starting steps. Look forward to getting everything going!

CircleV Store

Apr 16, 2024  on Shopify

it's always be the best loyalty app from it's lunch till now Maxxie is the most helpful one

Foie Gras Gourmet

Apr 16, 2024  on Shopify

Very helpful and quick support. Great app so far and affordable

LEFEET

Apr 16, 2024  on Shopify

Wonderful customer service and support!

KEMESU

Apr 16, 2024  on Shopify

Good user experience and also the support team are helpful

A Todo Motor

Apr 15, 2024  on Shopify

Super fast, great and professional support service. In this case Maxxie was super fast and nice with me. Super support serivce!

Miura Vault

Apr 14, 2024  on Shopify

Aplicación bastante decente! Anna supo resolver mis dudas muy rápido

Autumn Moon

Apr 12, 2024  on Shopify

Mia was very helpful today. Great customer service!

FERAL

Apr 12, 2024  on Shopify

Chelsea was very helpful and responsive in getting our trial extended so we have enough time to fully test Bon for our shop. So far, so good in the app.

The TSHRT

Apr 11, 2024  on Shopify

At the Initial Stage, It is very good for small businesses. It helps to grow you rapidly.

Snuglyz™

Apr 10, 2024  on Shopify

Chelsea was super nice. I certainly recommend :)

Mia Tui

Apr 10, 2024  on Shopify

I would 100% recommend Bon Loyalty, I was with Loyalty Lion from when they started but they kept pressuring me to sign up to a new priced plan 2500% higher than I was paying, no consideration for me being with them since they started, kept threatening to cancel my plan! I found BON, and wow I am so pleased I did, they are so helpful the support team is there every step of the way to help you. We have launched to our customers and they are loving the new BON Loyalty program. Everyone on the support, Anna, Chelsea, Maxxie & Cady is amazing. I 100% recommend this app for your store.

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