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Customer reviews: BON Loyalty Program & Rewards

Develop by BON Loyalty

Bon Loyalty & Rewards is a Shopify app designed to boost customer retention through customizable loyalty programs. This review covers its features, pricing, and real merchant experiences to help you decide if it’s the right fit for your store.

Reviews (1,954)

Overall rating
4.9

What Merchants Think

"BON Loyalty Rewards Referrals" has received overwhelmingly positive feedback from merchants. They appreciate the app's comprehensive features for managing loyalty programs and referrals, noting that the interface is user-friendly and easy to integrate. Merchants particularly emphasize the exceptional customer service provided, which significantly enhances their experience using the app. Many users have highlighted the app as a game-changer for their business operations.

Key Strengths

  • User-friendly and intuitive interface
  • Comprehensive feature set, including customization options
  • Exceptional customer service, particularly mentioning support representatives like Hazel, Cara, Mia, and Jean
  • Seamless integration with existing systems
  • Efficient setup and implementation process

Common Concerns

  • Complexities related to discount code management when transitioning loyalty points
  • Desire for more autonomous control over bulk importing user data
  • Occasional lack of certain advanced features compared to competitors

Final Thoughts

Overall, "BON Loyalty Rewards Referrals" is highly recommended by its users for creating and managing loyalty programs. Its standout customer support is a frequent highlight among reviews, making it a preferred option for businesses transitioning to or enhancing their loyalty strategies. While some concerns exist regarding specific features and integrations, the app's core strengths overwhelmingly contribute to positive experiences and outcomes for merchants.

MK&JD Gifts

Mar 20, 2025  on Shopify

The app provides everything necessary for implementing loyalty rewards for your customers. It is easy to install and can be customized to fit your needs. The customer service is outstanding! Keylinn and Hazel offered me valuable advice, assisted with settings, and provided recommendations. They went above and beyond to ensure my satisfaction and to get me fully set up. Thank you so much! I highly recommend this app for anyone seeking an easy-to-use and customizable loyalty program with a wide range of features.

CA Flashforge

Mar 20, 2025  on Shopify

客服非常好,回复的非常及时,所有不太了解的问题都能随时被解决

The Summer Kitchen

Mar 20, 2025  on Shopify

Everyone that I have encountered so far, has been super friendly and helpful with my questions. I look forward to working with your rewards group.. Maxxie was extremely helpful in converting my previous rewards program to the BON program. Excited to use this program. Thanks.

アメリカンインテイク USカスタムパーツショップ

Mar 20, 2025  on Shopify

Mia, Hazel and all the staff provided prompt, professional, and courteous support.

MeLuna USA

Mar 19, 2025  on Shopify

This app works great and is a lot less pricey than others. I recently needed help and customer service (Mia) was able to provide the guidance I needed to make the edits I wanted

Vapeshop Mania

Mar 19, 2025  on Shopify

Hazel was very helpful! Thank you

Superior Brand

Mar 18, 2025  on Shopify

The interface is easy to use, and you'll find most of the options you need for a loyalty app. Support is excellent; I had several positive interactions with Hazel. Overall, it was a very good experience.

Bondi Records

Mar 18, 2025  on Shopify

Hazel and the team were incredible onboarding us Smile.io. Thanks for all the assistance!

TW Outdoors

Mar 18, 2025  on Shopify

Hazel from BON Loyalty has gone above and beyond to help me integrate. When I had a request that was not covered by the app she still helped me. Great app and customer service!

Amar Essence

Mar 16, 2025  on Shopify

Very helpful people with a great app. Love it thus far!

TCB Games & Collectibles

Mar 15, 2025  on Shopify

Very helpful support staff.

THE LASH SHOP INTL

Mar 15, 2025  on Shopify

Absolutely love this app! We switched over from another loyalty app, which had very limited features and was very expensive. It didn’t perform the way we wanted and didn’t allow us to build customer loyalty the way we wanted. We decided to switch over to BON as it had more features and was more affordable. Maxxie and Mia were absolutely amazing and provided the best customer support! They were able to resolve issues we had and help us customize the app the way we wanted. General customizations were free, and more complex customizations had an additional charge - however, it was very reasonable. We are so happy and excited about using this app, and have added to all 4 of our stores! Highly recommend.

Tonic Studios

Mar 14, 2025  on Shopify

We've just installed Bon, their customer service has been great with helping resolving any of our issues and quickly. Other loyalty programs are all incredibly expensive but Bon has everything we needed and such a better price than others

baisihairfr

Mar 14, 2025  on Shopify

This app responds very professionally and quickly. The experience is great and the functions are complete. Hazel is a very professional staff member

Delvie's Plastics

Mar 14, 2025  on Shopify

With apps, often times the most critical component is the customer service you receive. I have been thrilled with the customer support from BON. They have gone above and beyond to ensure proper functionality, and they are quick to respond with any questions and concerns.

Petisan

Mar 13, 2025  on Shopify

We used this app for 2 years and most of time it works well! Hazel is very helpful :)

Koala Bay

Mar 11, 2025  on Shopify

Fast and efficient customer service. Highly recommended!

be green - be better

Mar 11, 2025  on Shopify

we (small shop in Germany) are using BON Loyalty for some years now and are really happy with design as well as functionality. Great support with very fast reaction time. Thanks Courtney for your help today!

Purple Plectrums

Mar 11, 2025  on Shopify

Looks good so far and great support staff!

ODYSSEY BOX UK

Mar 10, 2025  on Shopify

Cara was swift, attentive and patient with all the questions I had. Looking forward to using this app

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