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Customer reviews: BON Loyalty Rewards Program

Develop by BON Loyalty

Bon Loyalty & Rewards is a Shopify app designed to boost customer retention through customizable loyalty programs. This review covers its features, pricing, and real merchant experiences to help you decide if it’s the right fit for your store.

Reviews (1,471)

Overall rating
4.9

What Merchants Think

"BON Loyalty Rewards Referrals" has received overwhelmingly positive feedback from merchants. They appreciate the app's comprehensive features for managing loyalty programs and referrals, noting that the interface is user-friendly and easy to integrate. Merchants particularly emphasize the exceptional customer service provided, which significantly enhances their experience using the app. Many users have highlighted the app as a game-changer for their business operations.

Key Strengths

  • User-friendly and intuitive interface
  • Comprehensive feature set, including customization options
  • Exceptional customer service, particularly mentioning support representatives like Hazel, Cara, Mia, and Jean
  • Seamless integration with existing systems
  • Efficient setup and implementation process

Common Concerns

  • Complexities related to discount code management when transitioning loyalty points
  • Desire for more autonomous control over bulk importing user data
  • Occasional lack of certain advanced features compared to competitors

Final Thoughts

Overall, "BON Loyalty Rewards Referrals" is highly recommended by its users for creating and managing loyalty programs. Its standout customer support is a frequent highlight among reviews, making it a preferred option for businesses transitioning to or enhancing their loyalty strategies. While some concerns exist regarding specific features and integrations, the app's core strengths overwhelmingly contribute to positive experiences and outcomes for merchants.

Sauce Goddess

Jun 10, 2025  on Shopify

This app is super easy to use. I needed to import some customers from our previous website and Courtney took care of getting it done quick and easy! Great app great support.

Beauty Berry

Jun 10, 2025  on Shopify

Sienna was very helpful and responsive with my requests!

SlimSpaOnline

Jun 10, 2025  on Shopify

Mia from customer service was the best. She helped me a lot, and all my questions were answered in a short amount of time. Thank you so much.

Elegance Emiratie

Jun 09, 2025  on Shopify

Très content du module et du SAV.

Affiche Expert

Jun 09, 2025  on Shopify

Great support, especially from Cara, during the initial setup.

Garner's Garden

Jun 09, 2025  on Shopify

Great app, with great customer support

Modern Hippi

Jun 06, 2025  on Shopify

Sienna from customer support was super helpful. She quickly fixed the issue. Thanks a lot! Keep up the good work!

Los Consejos de Michael

Jun 06, 2025  on Shopify

Hazel helped me resolving all my issues and concerns. She was sweet, professional, fast and caring. This plugins seems to be a good oportunity for my company. Thank you!

VSPR

Jun 05, 2025  on Shopify

Maxxie was brilliant at showing us how easy the app is to use! If you are use to working on shopify then this will be so straight forward to set up and integrate into your website.

Wolbe

Jun 05, 2025  on Shopify

Support très réactif et disponible.

soulbottles

Jun 05, 2025  on Shopify

Great app with even better (outstanding!) support from Hazel and Courtney. I'm still exploring the setup, but it's already clear this is the only app truly built for unlimited orders. Fair and scalable pricing.

Terracota accessories

Jun 04, 2025  on Shopify

Una gran aplicación! Es genial para recompensar a mis clientes. Pero lo mejor de todo, es la atención al cliente que te brinda el servicio técnico, siempre están dispuestos a ayudar. En concreto Hazel, ofrece siempre su ayuda y colabora en todo para facilitar el desarrollo correcto de la app. Me encanta esta app !

Peace Love Light Shop

Jun 04, 2025  on Shopify

Set up the loyalty program on my site and needed help. Mila was extremely helpful and kind and answered all my questions. I am excited to start using this app to help grow my business.

Make-A-Ball

Jun 04, 2025  on Shopify

We've been using the app for a few months and it's extremely easy to setup and offers tons of features. The help team via live chat, especially Cara, Mila, and Chloe, are super responsive and extremely helpful. We have been very pleased with the app so far and definitely recommend!!

Premier Camping

Jun 03, 2025  on Shopify

We've looked at a few loyalty systems for Shopify, and Bon Loyalty stands out for its comprehensive features, positive UX and integrations.

Sweet Vibes Bakery

Jun 03, 2025  on Shopify

Awsome app and a nice team to work with! Special thanks to Cara

RandM Smoke

Jun 03, 2025  on Shopify

Absolutely outstanding support! The team is incredibly competent, responsive, and lightning-fast. Every issue I had was resolved quickly and professionally. It's rare to experience such a high level of service—highly recommended!

The Bald Brothers

Jun 03, 2025  on Shopify

Hazel is top class. She really helped me resolve my issue very quickly and she is super friendly.

Gong Bong

Jun 02, 2025  on Shopify

I recently installed this app on my store, and I’m honestly impressed. The app itself is easy to use, packed with the right features to set up a solid loyalty program. But what truly stood out was the support experience. I had a few questions and needed help getting things just right. Sienna from the support team responded super fast and was incredibly helpful. She walked me through everything clearly and made the whole process very easy. I genuinely appreciate it. Big thanks to Sienna and the Bon team

The Sweet Granada

May 30, 2025  on Shopify

Bon has been great for our store, especially since it's so customizable and we're able to make everything fit our brand. Also, it comes at a great price compared to other loyalty programs like Smile. Additionally, the Bon staff have been wonderful with assisting us with the implementation of the program. They also work hard to complete any requests we have and make any customizations that are necessary for our store!

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