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Customer reviews: BON Loyalty Program & Rewards

Develop by BON Loyalty

Reviews (1,861)

Overall rating
4.9

What Merchants Think

"BON Loyalty Rewards Referrals" has received overwhelmingly positive feedback from merchants. They appreciate the app's comprehensive features for managing loyalty programs and referrals, noting that the interface is user-friendly and easy to integrate. Merchants particularly emphasize the exceptional customer service provided, which significantly enhances their experience using the app. Many users have highlighted the app as a game-changer for their business operations.

Key Strengths

  • User-friendly and intuitive interface
  • Comprehensive feature set, including customization options
  • Exceptional customer service, particularly mentioning support representatives like Hazel, Cara, Mia, and Jean
  • Seamless integration with existing systems
  • Efficient setup and implementation process

Common Concerns

  • Complexities related to discount code management when transitioning loyalty points
  • Desire for more autonomous control over bulk importing user data
  • Occasional lack of certain advanced features compared to competitors

Final Thoughts

Overall, "BON Loyalty Rewards Referrals" is highly recommended by its users for creating and managing loyalty programs. Its standout customer support is a frequent highlight among reviews, making it a preferred option for businesses transitioning to or enhancing their loyalty strategies. While some concerns exist regarding specific features and integrations, the app's core strengths overwhelmingly contribute to positive experiences and outcomes for merchants.

Koreabe

Jan 19, 2025  on Shopify

My customer experience in Bon has been good, although I just started using it Hazel has been responding all my questions and also even offered to customize certain things I wanted on the first day. Thank you Bons Team!

Turquoise & Tines

Jan 19, 2025  on Shopify

Cara was wonderful help with helping me set it up. She really made the experience great for us with BON. She answered all of my questions and even gave suggestios before I asked. Wonderful customer service. Thank you Cara!!

Lisa Horton Crafts

Jan 19, 2025  on Shopify

Brilliant help desk! second to none!

Frank and Carol's

Jan 18, 2025  on Shopify

Rachelrax Cakes

Jan 17, 2025  on Shopify

Really impressed but their level of service! Had some issues where I needed help to reset my customer's points. Hazel and Kevin very efficiently helped to reset them so I don't have to manually do them which would be extremely tedious. Best support service I've received thus far in my years of being a small business owner. Kudos! Keep up the good work :)

New Trip

Jan 16, 2025  on Shopify

A very powerful plugin that is particularly useful for businesses looking to establish customer loyalty. In addition, customer service representative Hazel has also helped me a lot!

Will and Wind

Jan 15, 2025  on Shopify

I can't say a lot for the program as yet but the support team are fantastic

Al Bayader International

Jan 15, 2025  on Shopify

I had an amazing experience with Maxxie from Bon Loyalty App. She was incredibly helpful, patient, and efficient in addressing my concerns. Her professionalism and friendly approach made the process smooth and enjoyable. Thank you, Maxxie, for your outstanding support!

Pretties.com.hk

Jan 15, 2025  on Shopify

Beaks and Bobbins

Jan 14, 2025  on Shopify

I have found this app brilliant to work with and the customer support is outstanding. I've had a few questions along the way and have always had such quick and supportive responses with everybody I've dealt with (thank you to Jean, Mia, Maxxie and Sophie!). For somebody who struggles a bit with technology you have saved me a lot of headaches!

OBSIDIA TCG STORE

Jan 14, 2025  on Shopify

Bloom Canada

Jan 14, 2025  on Shopify

Nice customer services

Cluny Media

Jan 14, 2025  on Shopify

Great app!

Chica

Jan 13, 2025  on Shopify

Hazel was a pleasure to work with, user friendly and was able to solve my issues. So far, my experience with Bon Loyalty is great.

Organic Pharmer

Jan 13, 2025  on Shopify

Great support is offered with this app! Cara was fabulous.

Old Hickory Aromatics

Jan 12, 2025  on Shopify

I haven't been using the app for long, but Mia's customer service was excellent. She helped me find the answers to my questions quickly and effortlessly. She was professional and pleasant to work with.

uCoolMe Lashes

Jan 12, 2025  on Shopify

this app is awesome! And Hazel Customer service is perfect

Moonspun Wool

Jan 07, 2025  on Shopify

Great customer service.

Highly Done

Jan 06, 2025  on Shopify

I can't say enough good things about their customer service. I had trouble setting up the app and got connected with HAZEL and she was incredible. She was extremely helpful, quick to respond and even emailed to check in to see if I needed anything. She went above and beyond and truly made the experience 10/10. Love this app for my store & can't wait for my customers to fall in love with it too!

Stomo Médical

Jan 06, 2025  on Shopify

Great assistance from Sophie. She answered my question quickly and she was really positive and reassuring. Thank you Sophie!

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