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Customer reviews: BON Loyalty Program & Rewards

Develop by Shopify

Bon Loyalty & Rewards is a Shopify app designed to boost customer retention through customizable loyalty programs. This review covers its features, pricing, and real merchant experiences to help you decide if it’s the right fit for your store.

Reviews (1,568)

Overall rating
5

What Merchants Think

"BON Loyalty Rewards Referrals" has received overwhelmingly positive feedback from merchants. They appreciate the app's comprehensive features for managing loyalty programs and referrals, noting that the interface is user-friendly and easy to integrate. Merchants particularly emphasize the exceptional customer service provided, which significantly enhances their experience using the app. Many users have highlighted the app as a game-changer for their business operations.

Key Strengths

  • User-friendly and intuitive interface
  • Comprehensive feature set, including customization options
  • Exceptional customer service, particularly mentioning support representatives like Hazel, Cara, Mia, and Jean
  • Seamless integration with existing systems
  • Efficient setup and implementation process

Common Concerns

  • Complexities related to discount code management when transitioning loyalty points
  • Desire for more autonomous control over bulk importing user data
  • Occasional lack of certain advanced features compared to competitors

Final Thoughts

Overall, "BON Loyalty Rewards Referrals" is highly recommended by its users for creating and managing loyalty programs. Its standout customer support is a frequent highlight among reviews, making it a preferred option for businesses transitioning to or enhancing their loyalty strategies. While some concerns exist regarding specific features and integrations, the app's core strengths overwhelmingly contribute to positive experiences and outcomes for merchants.

enes

Nov 06, 2024  on Shopify

Customer service is great! Quick response and easy problem solving! Special thanks to Hazel and Devs who helped me with all my questions and were very patient, professional and friendly!

LISS

Nov 06, 2024  on Shopify

10 from 5 ! Thanks Sophie for professional and fast help! Great costumer service and support !!!!

Robotime Online

Nov 05, 2024  on Shopify

非常好用的软件,客服也能迅速帮忙解决问题,尤其是Hazel and Maxxie,帮我解决了积分奖励的弹窗设置,十分钟就解决了问题。

BassBanditSociety

Nov 05, 2024  on Shopify

this app is wonderful and the customer service is great!

Lets Dough It

Nov 05, 2024  on Shopify

I just started with BON and needed some help. Sophie was very helpful through support and answered all my questions adequately. Recommended!

Tuttebelle Rotterdam

Nov 05, 2024  on Shopify

I had some questions and was helped very well by Maxxie, she gets 5 stars from me! top service...

Cuarto de Juegos

Nov 05, 2024  on Shopify

We’ve started using this application in our online store, and its functionality is ideal, even on the most basic plan. Additionally, we needed help from their customer support team to resolve a couple of complex issues, and the service was outstanding. We 100% recommend it!

Bayu Somerset

Nov 05, 2024  on Shopify

It helps us to provide the best rewards for our customers

Scv Global

Nov 05, 2024  on Shopify

Im looking for rewards apps for long time , this is a best , and thanks Hazel for guide to setup all of BON:Loyalty Reward Referrals , now my website look good with their app , keep going

The Good Tee

Nov 03, 2024  on Shopify

Cara from Bon customer support helped me with my concern, and they did so efficiently! Thank you!

Vanstuff

Nov 03, 2024  on Shopify

Great Support...

Negash Coffee

Nov 02, 2024  on Shopify

Their support chat is great! They are very informative and get back to you very quickly. I had an amazing experience with Hazel, super friendly and supportive.

Maiyko

Nov 01, 2024  on Shopify

Thank you Sophie it's very good service

North The Label

Oct 31, 2024  on Shopify

My experience with the Bon loyalty app and it's staff was unmatched. Building a website from zero experience has been everything but easy, and Hazel from the support chat made setting up and integrating the bon loyalty program so so easy. She answered all of my queries almost instantly, configured my email seamlessly and even went into my end and helped me upload my images at the right size and quality. Thank you so much it has been a breeze! Also the customisations are beautiful and really easy to add your own brand colours, fonts and images to make it more personal and on brand. Thank you Hazel!

ONAK® Dentífrico Eficaz y Natural

Oct 30, 2024  on Shopify

Hazel and Sophie and other persons on the support are AMAZING! Very professional team!

Ballagrio

Oct 29, 2024  on Shopify

Hazel from the support team was very helpful and resolved my issue in no time. I would recommend this to anyone looking for a rewards program app!

EJ Kids The Toy Store

Oct 27, 2024  on Shopify

Great Customer service and very efficient. I have worked with Cara the last couple times and she has been very helpful, kind and quick at solving any of my questions or concerns.

Excellent Stores

Oct 27, 2024  on Shopify

Sophie was excellent in providing support and helping me flesh out the requirements for this app!

Golden Lychee

Oct 24, 2024  on Shopify

Mia was fantastic to work with. Answered all my questions and was very patient. I would highly recommend the Bon Loyalty App as their customer service is excellent.

Store Max Click Shop

Oct 24, 2024  on Shopify

She helped me with everything, I had to have MIA help me and it was the best experience in customer service.

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