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Customer reviews: BON Loyalty Program & Rewards

Develop by Shopify

Bon Loyalty & Rewards is a Shopify app designed to boost customer retention through customizable loyalty programs. This review covers its features, pricing, and real merchant experiences to help you decide if it’s the right fit for your store.

Reviews (1,566)

Overall rating
5

What Merchants Think

"BON Loyalty Rewards Referrals" has received overwhelmingly positive feedback from merchants. They appreciate the app's comprehensive features for managing loyalty programs and referrals, noting that the interface is user-friendly and easy to integrate. Merchants particularly emphasize the exceptional customer service provided, which significantly enhances their experience using the app. Many users have highlighted the app as a game-changer for their business operations.

Key Strengths

  • User-friendly and intuitive interface
  • Comprehensive feature set, including customization options
  • Exceptional customer service, particularly mentioning support representatives like Hazel, Cara, Mia, and Jean
  • Seamless integration with existing systems
  • Efficient setup and implementation process

Common Concerns

  • Complexities related to discount code management when transitioning loyalty points
  • Desire for more autonomous control over bulk importing user data
  • Occasional lack of certain advanced features compared to competitors

Final Thoughts

Overall, "BON Loyalty Rewards Referrals" is highly recommended by its users for creating and managing loyalty programs. Its standout customer support is a frequent highlight among reviews, making it a preferred option for businesses transitioning to or enhancing their loyalty strategies. While some concerns exist regarding specific features and integrations, the app's core strengths overwhelmingly contribute to positive experiences and outcomes for merchants.

ReddHill

Nov 29, 2024  on Shopify

Sophie was amazing. Highly rate her service. I don't know if I'll keep bon, but if I do it will be because of how helpful Sophie was.

Helena

Nov 29, 2024  on Shopify

I love the app. The team is amazing and always here to help, specially - Hazel, Sophie, Jean, Mia... I appreciate so much their effort!

toutoucan

Nov 28, 2024  on Shopify

I cannot recommend BON enough! The app is not only feature-rich and incredibly intuitive, but the customer support is absolutely fantastic. Whenever I had a question or needed help, their team went above and beyond to provide prompt, clear, and friendly assistance. It's rare to find such dedication to customer satisfaction, and BON has truly exceeded my expectations.

Asēdos

Nov 26, 2024  on Shopify

Good app and good support from Hazel. Thansk guys

Vamer Pharma

Nov 25, 2024  on Shopify

I was Very satisfied with the Customer Service Specially Hazel , She was So Helpful

hocami

Nov 24, 2024  on Shopify

Sehr schneller. unkomplizierter Support. Funktioniert einwandfrei. Vielen Dank :-)

Dracolite

Nov 24, 2024  on Shopify

Service rapide et impeccable. Il s'adapte rapidement et tente de trouver une solution à tous les problèmes auxquels j'ai pu faire face. Ils ont très bien compris mes attentes et ont rapidement répondu à mes besoins. Étant une boutique avec plusieurs années de services sans cette application, nous avions beaucoup d'enjeux. Aucun problème le tout a été résolu et amélioré. Nous sommes bien heureux de faire des échanges avec vous.

Waangoo

Nov 22, 2024  on Shopify

Excellent App and Dedicated support team.

Guru Makeup Emporium

Nov 21, 2024  on Shopify

Very pleased with this app and its capabilities. We have alot of different customer groups and needed to pay a nominal amount for some custom work to exclude some of our customer groups. If we wanted to spend a bit more down the line to cutomise it even further they really can do anything but our point was to keep costs back and soem of htese loyalty apps are very costly. As a small business adding a Loyalty app to offer discount to our customers is abig deal and could not spend a fortune on the functionality to do so. Its been a tricky set up all round with shopify, other apps as well as Bon to gt it to function but as is everything with our business but the Bon team have been amazing and patient with us! Dealt with Maxxie & Sophie alot who were both superstars. Highly recomend.

La Couleur du Vin

Nov 20, 2024  on Shopify

Service client réactif et qualitatif, application répondant parfaitement à notre besoin de fidélisation

EveryThai

Nov 19, 2024  on Shopify

Oliva

Nov 19, 2024  on Shopify

Bon is a Great app for loyalty. The support team is always helpful and so kind. Totally recommend.

Machino Group Sdn Bhd 1549199D

Nov 19, 2024  on Shopify

My Store

Nov 18, 2024  on Shopify

Unbelievable customer servivce. Not once have i had to wait over 5 minutes for a reply. great app very useful, lots of things you can do with this

Vow Studio

Nov 17, 2024  on Shopify

Hezel solved my problem and she is very helpful

Neulife

Nov 17, 2024  on Shopify

Very helpful

TopNotchDongs

Nov 15, 2024  on Shopify

Great customer support experience! I'm still testing the features but so far I like the point rewards system both client-facing and the backend for shop owners. Everything is very easy to setup and manage. 5/5!

Baron Max Wines

Nov 15, 2024  on Shopify

Best of the best customer service !! Fast and efficient. Max from Baron Max Wines

Tinybeetsfood

Nov 15, 2024  on Shopify

I have only just installed the app, but hazel has done an amazing job helping me transfer over from my previous rewards program. help me customize my whole rewards page and gave me some great tips on what else I can do to make my program work even better!

Kcosmeticsksa

Nov 15, 2024  on Shopify

Kudos to Hazel for her amazing support and dedication towards resolving my issues!

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