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Customer reviews: BON Loyalty Program & Rewards

Develop by BON Loyalty

Reviews (1,864)

Overall rating
4.9

What Merchants Think

"BON Loyalty Rewards Referrals" has received overwhelmingly positive feedback from merchants. They appreciate the app's comprehensive features for managing loyalty programs and referrals, noting that the interface is user-friendly and easy to integrate. Merchants particularly emphasize the exceptional customer service provided, which significantly enhances their experience using the app. Many users have highlighted the app as a game-changer for their business operations.

Key Strengths

  • User-friendly and intuitive interface
  • Comprehensive feature set, including customization options
  • Exceptional customer service, particularly mentioning support representatives like Hazel, Cara, Mia, and Jean
  • Seamless integration with existing systems
  • Efficient setup and implementation process

Common Concerns

  • Complexities related to discount code management when transitioning loyalty points
  • Desire for more autonomous control over bulk importing user data
  • Occasional lack of certain advanced features compared to competitors

Final Thoughts

Overall, "BON Loyalty Rewards Referrals" is highly recommended by its users for creating and managing loyalty programs. Its standout customer support is a frequent highlight among reviews, making it a preferred option for businesses transitioning to or enhancing their loyalty strategies. While some concerns exist regarding specific features and integrations, the app's core strengths overwhelmingly contribute to positive experiences and outcomes for merchants.

Just Mens Rings

Apr 01, 2024  on Shopify

This was easy to setup, Anna was amazing and helpful with every detail I needed. This program has alot of customizable options and looks nice as well!

OSCO - Natural and Organic

Apr 01, 2024  on Shopify

This is really a great and user friendly app! Efficient and excellent customer service! Especially thank you to the customer service staff Chelsea! Nice, helpful, prompt response, patient! Love BON! Strongly recommended!

DECANTsf

Feb 01, 2024  on Shopify

Very helpful in helping me set up, and answering questions quickly and friendly. I am on a demo right now, but I expect to see this sort of customer service in the future, too.

flipskateboards

Jan 30, 2024  on Shopify

This app is very easy to learn and navigate. Straight forward with no fluff. They have great customer support like Anna whose fast responses to your needs come with a happy tone.

Old Cumberland Co.

Dec 06, 2023  on Shopify

My customers love the ability to earn rewards for their purchases. I recently ran into the first issue I've had with the app after a year when I integrated my shopify store with my tiktok shop. I contacted customer support and while unable to immediately resolve the issue, Anna's attention to detail and desire to understand what was going on, left me feeling like there would be a resolution to the problem soon. I recommend this app.

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