Bon Loyalty & Rewards App Review: Features, Pros & Cons

Customer reviews: BON Loyalty Program & Rewards

Bon Loyalty & Rewards is a Shopify app designed to boost customer retention through customizable loyalty programs. This review covers its features, pricing, and real merchant experiences to help you decide if it’s the right fit for your store.

Reviews (1,965)

Overall rating

4.9

5

513
4

9
3

2
2

4
1

5

What Merchants Think

"BON Loyalty Rewards Referrals" has received overwhelmingly positive feedback from merchants. They appreciate the app's comprehensive features for managing loyalty programs and referrals, noting that the interface is user-friendly and easy to integrate. Merchants particularly emphasize the exceptional customer service provided, which significantly enhances their experience using the app. Many users have highlighted the app as a game-changer for their business operations.

Key Strengths

User-friendly and intuitive interface
Comprehensive feature set, including customization options
Exceptional customer service, particularly mentioning support representatives like Hazel, Cara, Mia, and Jean
Seamless integration with existing systems
Efficient setup and implementation process

Common Concerns

Complexities related to discount code management when transitioning loyalty points
Desire for more autonomous control over bulk importing user data
Occasional lack of certain advanced features compared to competitors

Final Thoughts

Overall, "BON Loyalty Rewards Referrals" is highly recommended by its users for creating and managing loyalty programs. Its standout customer support is a frequent highlight among reviews, making it a preferred option for businesses transitioning to or enhancing their loyalty strategies. While some concerns exist regarding specific features and integrations, the app's core strengths overwhelmingly contribute to positive experiences and outcomes for merchants.

Go2Stickers

Jul 04, 2024 on Shopify

Super awesome customer service. I wish I had found this app sooner! Newbie like me could get the hang of it easily and quickly with the patient guidance from the customer service. High recommended

Ouson

Jul 03, 2024 on Shopify

I found this loyalty app very useful and easy to use. The customer service is outstanding, especially Sophie, who provided a very quick reply and helped me solve my problem efficiently. Highly recommend!

Canvape.com

Jul 02, 2024 on Shopify

Chelsea, really helped me out getting BON installed and working. I have no clue what I am doing with this stuff. Easy to use and looks like it will add a lot of value for our customers and help tackle competition. Would recommend it so far and will update my review after using it for a few months.

The Database

Jul 02, 2024 on Shopify

Wonderful experience! streamlined with professional support (Sophie). Perfect for any business!

USA Apteka

Jul 01, 2024 on Shopify

Very helpful customer support. Sophie and Cady answered all my inquiries very promptly!

TERRApia

Jul 01, 2024 on Shopify

Great app to add on your shopify store for start ups. A couple issues in the beginning but support was 5 starts in helping me fix it, all working and running smoothly now.

Area529 Store

Jun 29, 2024 on Shopify

I had a wonderful experience with BonLoyalty, and I want to highlight the exceptional customer service I received from Anna. She was very helpful and friendly, assisting me promptly with a small issue. Highly recommended!

ALECRIM.lab

Jun 28, 2024 on Shopify

Hi, I am not using the app, how can I delete all the data in my site?

The Heart Division

Jun 26, 2024 on Shopify

Mia from customer service has been so helpful during the set up process, with all of my questions.

Mi tienda

Jun 26, 2024 on Shopify

wonderful attention and support from Cady

House Of FurBaby

Jun 26, 2024 on Shopify

I am really enjoying this app. It is very user friendly and easy to setup. I did have a few issues with removing the widget on the home page - but Anna was so quick to respond to my request. She was able to send me links and walk me through the changes I wanted to make.

SneekPeek

Jun 25, 2024 on Shopify

SOPHIE WAS AMAZING!! prompt customer service and tackled my issue straight away, i have only just installed BON but im confident ill stick around.

Seasons Love Your Skin

Jun 24, 2024 on Shopify

El mejor soporte para este tipo de plataformas, rápido y efectivo. Además la app es muy fácil de configurar y comparada con otras es muy intuitiva y a la vez poderosa

Georgespaul

Jun 24, 2024 on Shopify

Great app, with an amazing team support, especially Sophie, who answers everything very fast and resolved all our issues !

Seiranow

Jun 23, 2024 on Shopify

Installed the BON: Loyalty Rewards Referrals App on my Shopify store and it's been a game-changer. The customer service is amazing, and Anna did a fantastic job helping me resolve an issue. Highly recommend!

Moe Mae

Jun 23, 2024 on Shopify

The customer service is cool. I was talk with Anna and she is so nice. And I love the visuals of this application and best of all, this application is easy to use.

All Natural Collection

Jun 22, 2024 on Shopify

So far so good. Customer service from both Mia and Anna was excellent. They got my customers imported and loyalty page and widget up and running quickly. The app looks great and I think it will be much easier for customers to navigate than my previous program

Inaury

Jun 21, 2024 on Shopify

Excellent service! I don't know how well the app will work out yet since I just installed it on my store but the customer service has been top notch!

Specialised Aquatics

Jun 20, 2024 on Shopify

good customer service from Maxxie

SILCO HAUS

Jun 20, 2024 on Shopify

Customer support was very helpful. Immediately provided solutions to all my questions.