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Customer reviews: BON Loyalty Program & Rewards

Develop by BON Loyalty

Bon Loyalty & Rewards is a Shopify app designed to boost customer retention through customizable loyalty programs. This review covers its features, pricing, and real merchant experiences to help you decide if it’s the right fit for your store.

Reviews (1,965)

Overall rating
4.9

What Merchants Think

"BON Loyalty Rewards Referrals" has received overwhelmingly positive feedback from merchants. They appreciate the app's comprehensive features for managing loyalty programs and referrals, noting that the interface is user-friendly and easy to integrate. Merchants particularly emphasize the exceptional customer service provided, which significantly enhances their experience using the app. Many users have highlighted the app as a game-changer for their business operations.

Key Strengths

  • User-friendly and intuitive interface
  • Comprehensive feature set, including customization options
  • Exceptional customer service, particularly mentioning support representatives like Hazel, Cara, Mia, and Jean
  • Seamless integration with existing systems
  • Efficient setup and implementation process

Common Concerns

  • Complexities related to discount code management when transitioning loyalty points
  • Desire for more autonomous control over bulk importing user data
  • Occasional lack of certain advanced features compared to competitors

Final Thoughts

Overall, "BON Loyalty Rewards Referrals" is highly recommended by its users for creating and managing loyalty programs. Its standout customer support is a frequent highlight among reviews, making it a preferred option for businesses transitioning to or enhancing their loyalty strategies. While some concerns exist regarding specific features and integrations, the app's core strengths overwhelmingly contribute to positive experiences and outcomes for merchants.

RACSTARS

Jul 24, 2024  on Shopify

very good service team, in special Maxxie, Hazel, Anna and Mia. They help me in everything I need tu customize the app. Thanks a lot

Wrae Beauty & Wellness

Jul 23, 2024  on Shopify

Anna was a huge help - thank you for assisting me to get BON set up on my website!

luxerose-drinks

Jul 22, 2024  on Shopify

Perfect customer support and good user experience. highly recommend this app. It will be better, if its amount discount on Shopify pos is available to change

jollying

Jul 21, 2024  on Shopify

This tool combines a simple interface with powerful features. It effectively tracks and manages my points, allowing me to better plan and redeem various rewards. In addition, Jean's online support is fast and reliable.

Cosmic Polish Australia

Jul 21, 2024  on Shopify

Super easy to set up, great customer support and customisation - and has the best functionality for the price. Thanks to Anna for helping me get my old loyalty program imported and all set up perfectly!

Fiorello Boutique

Jul 20, 2024  on Shopify

want to share my positive experience with the BON: Loyalty Program & Rewards. Setting up the program was extremely easy and user-friendly. I was able to complete all the necessary steps and successfully integrate the program into my business in no time. I especially want to highlight the excellent service provided by Mia. She was always helpful and extremely knowledgeable. Mia answered all my questions quickly and thoroughly, assisting me efficiently with every concern. Her professional and friendly demeanor made my experience with the BON: Loyalty Program & Rewards even more enjoyable. Thank you for the fantastic program and outstanding service. I look forward to continuing to use it and enjoying its benefits.

Planet Adora

Jul 20, 2024  on Shopify

I tried few other apps and was finding it difficult to set up. Then found BON Loyalty app and was able to complete the set up and activate the app quickly. The customer support is quick and responsive. It is user friendly, and the customers are happy with the reward points and discount.

foodpipe Rostock

Jul 19, 2024  on Shopify

Once you understand the app, it's easy to use. But the most important thing for me is the app support, and it's excellent! Huge thanks!

DER DOG.STORE

Jul 18, 2024  on Shopify

Wir sind von einer anderen Loyalty App zu BON gewechselt. Das Onboarding war vorbildlich. Der Punktetransfer hat perfekt geklappt. Die App läuft ausgezeichnet. Sehr übersichtlich und viele Einstell- und Brandingmöglichkeiten. Support bei Fragen ist sehr schnell und wird in kürzester Zeit bearbeitet. Online Chat mit dem Support klappt hervorragend. Die App ist sehr empfehlenswert. 5 Sterne

Omorfiá cosmetics

Jul 17, 2024  on Shopify

Une application parfaite et un support client incroyable

CRAFUNE

Jul 17, 2024  on Shopify

Due to some technical difficulty, I asked customer service for help and Hazel handle my case immediately. Resolved the issue promptly with lovely attitude and patience.

Outlaw Yarn

Jul 16, 2024  on Shopify

Have only just signed up, but was provided with excellent customer service by Cara who very patiently answered my newbie questions! I am looking forward to trying out this app.

Luxie Nail

Jul 15, 2024  on Shopify

This app is 5 ⭐️! Cady and Sophie from the support team were a huge help for me and customer support is everything. The app is much easier to use than most of the more popular reward apps I have tried not to mention it looks a lot nicer. A+++ Thank you!

ALAVEO

Jul 15, 2024  on Shopify

We really enjoy this app! It's the most affordable with the best functions. Special thanks to Sophie for your great and very responsive service!

CHIANN

Jul 15, 2024  on Shopify

Nice app and great customer service from Hazel!

Dr Shiba Supplement Treats PH

Jul 14, 2024  on Shopify

I highly commend the BON support team for their promptness and reliability. Setting up our loyalty program became so much easier!

Bakus Vinum

Jul 11, 2024  on Shopify

great support team. in special, Cady. They assist you perfectly

Mudorganics

Jul 09, 2024  on Shopify

I recently set up BON Loyalty and had an exceptional experience with their customer service. Jean and Cara was incredibly helpful, providing fast replies and patiently guiding me through every step of the process, even though I had numerous questions. BON's customer service is superb and far exceeds that of our previous loyalty program. Highly recommended!

Piperluna

Jul 08, 2024  on Shopify

I had been using and testing out this app for a few months now and so far, I really like that it is easy to implement and use. The service is excellent! The team is always so quick to repsond and always so helpful. And when they say they will get back to you on something, they always do so and at the fastest possible time. Maxxie and Cara assisted me today and my problem was resolved extremely quickly. Thank you so much! I'd highly recommend this app :)

beauty-bby

Jul 07, 2024  on Shopify

I recently had an issue and reached out to customer support, and I must say, I am thoroughly impressed with the service. I spoke with Cady, who was extremely friendly and helpful. She quickly resolved my issue with great efficiency. Additionally, the app itself is very user-friendly and easy to navigate. Thank you so much for the excellent support!

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