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Customer reviews: BON Loyalty Program & Rewards

Develop by BON Loyalty

Bon Loyalty & Rewards is a Shopify app designed to boost customer retention through customizable loyalty programs. This review covers its features, pricing, and real merchant experiences to help you decide if it’s the right fit for your store.

Reviews (1,965)

Overall rating
4.9

What Merchants Think

"BON Loyalty Rewards Referrals" has received overwhelmingly positive feedback from merchants. They appreciate the app's comprehensive features for managing loyalty programs and referrals, noting that the interface is user-friendly and easy to integrate. Merchants particularly emphasize the exceptional customer service provided, which significantly enhances their experience using the app. Many users have highlighted the app as a game-changer for their business operations.

Key Strengths

  • User-friendly and intuitive interface
  • Comprehensive feature set, including customization options
  • Exceptional customer service, particularly mentioning support representatives like Hazel, Cara, Mia, and Jean
  • Seamless integration with existing systems
  • Efficient setup and implementation process

Common Concerns

  • Complexities related to discount code management when transitioning loyalty points
  • Desire for more autonomous control over bulk importing user data
  • Occasional lack of certain advanced features compared to competitors

Final Thoughts

Overall, "BON Loyalty Rewards Referrals" is highly recommended by its users for creating and managing loyalty programs. Its standout customer support is a frequent highlight among reviews, making it a preferred option for businesses transitioning to or enhancing their loyalty strategies. While some concerns exist regarding specific features and integrations, the app's core strengths overwhelmingly contribute to positive experiences and outcomes for merchants.

KLEANSE

Aug 11, 2024  on Shopify

Er super glad for appen, og kundeservicen er i top! Har kun haft gode oplevelser, og svar på mine spørgsmål - især Maxxie har været rigtig sød til at hjælpe. Super god support, og hjælp med at tilpasse appen til vores behov!

Love Kate's

Aug 08, 2024  on Shopify

Great App, very customisable and great support staff!

萊趣健康

Aug 07, 2024  on Shopify

Sophie was so helpful in teaching us how to use this app.

Seddon and Davison

Aug 06, 2024  on Shopify

Sophie was great - helped me with every single query I had.

MillionParcel

Aug 05, 2024  on Shopify

Hazel was incredibly helpful in resolving my position icon issue. She quickly diagnosed the problem as a Safari-specific glitch and guided me through clearing the cache. Thanks to her expertise, I was able to resolve the issue promptly and confirm that my website settings were correct. Her assistance was fast, efficient, and professional

coofandy

Aug 05, 2024  on Shopify

Nice service from Maxxie!

Magenta Shop Slovakia

Aug 05, 2024  on Shopify

Very responsive, helpful and flexible support. Make a wish :-) Thank You Maxxie !

Serious Player Only

Aug 05, 2024  on Shopify

Customer support is extremely prompt, polite and accommodating. I was lucky to speak with Jean, and they did everything they could to help my clients business flourish with BON.

Gaia Rain Emporium

Aug 04, 2024  on Shopify

Hazel was kind and helpful! A welcome interaction! Thanks, Hazel!

The Fairy Nail Mother Supplies & Education

Aug 04, 2024  on Shopify

I spoke with Mia, she had super fast responses, very friendly to speak to and super helpful, answered all of my questions very thoroughly

Hyggekrog - Candle&Co

Aug 04, 2024  on Shopify

App intuitiva, nella versione free le opzioni sono un po' limitate tuttavia, ma si può comunque lavorare bene. Sophie del servizio clienti è stata molto gentile e mi ha aiutata a risolvere un problema.

Carolina’s Brownies

Aug 02, 2024  on Shopify

Great customer service. Fast and efficient. App does what is supposed to do. Has everything you need from a Loyalty app.

Myshop

Aug 02, 2024  on Shopify

Great support. Love it

GMWD Fitness

Aug 01, 2024  on Shopify

I compared six loyalty applications and chose BON because its unlimited orders and affordable price really attracted me. After installing it and running some tests, I found the support team to be incredibly responsive. They quickly replied to my inquiries and helped me solve any problems with great patience.

Meat Online

Jul 31, 2024  on Shopify

Anna was very helpful in getting my rewards pages to work, app works a wonder for storing customer points. Great customer service & availability and great app

Oasis crystal

Jul 30, 2024  on Shopify

The experience was very good, at least it satisfied my clients. I need a planning proposal to give to the boss, and there are some things that I thought were not possible. Sophie was very proactive in providing me with answers and assistance, and I am very happy

YShomy

Jul 30, 2024  on Shopify

Thank you so much for the help from Hazel. I will absolutely keep using BON

Sparkle Studio

Jul 28, 2024  on Shopify

Best customer service ever ! I had 2 requests for the use of the app, and Cara immediately helped me out. We discussed a few things together to make it as easy as possible for customers and i definitely recommend this app.

Delma Gold Jewelry

Jul 27, 2024  on Shopify

great customer service

Beastie Boards

Jul 24, 2024  on Shopify

This app is great. Easy setup. Customer service efficient. Cady was simply amazing at answering my question. Will definitely recommend.

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