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Customer reviews: BON Loyalty Program & Rewards

Develop by Shopify

Bon Loyalty & Rewards is a Shopify app designed to boost customer retention through customizable loyalty programs. This review covers its features, pricing, and real merchant experiences to help you decide if it’s the right fit for your store.

Reviews (1,632)

Overall rating
5

What Merchants Think

"BON Loyalty Rewards Referrals" has received overwhelmingly positive feedback from merchants. They appreciate the app's comprehensive features for managing loyalty programs and referrals, noting that the interface is user-friendly and easy to integrate. Merchants particularly emphasize the exceptional customer service provided, which significantly enhances their experience using the app. Many users have highlighted the app as a game-changer for their business operations.

Key Strengths

  • User-friendly and intuitive interface
  • Comprehensive feature set, including customization options
  • Exceptional customer service, particularly mentioning support representatives like Hazel, Cara, Mia, and Jean
  • Seamless integration with existing systems
  • Efficient setup and implementation process

Common Concerns

  • Complexities related to discount code management when transitioning loyalty points
  • Desire for more autonomous control over bulk importing user data
  • Occasional lack of certain advanced features compared to competitors

Final Thoughts

Overall, "BON Loyalty Rewards Referrals" is highly recommended by its users for creating and managing loyalty programs. Its standout customer support is a frequent highlight among reviews, making it a preferred option for businesses transitioning to or enhancing their loyalty strategies. While some concerns exist regarding specific features and integrations, the app's core strengths overwhelmingly contribute to positive experiences and outcomes for merchants.

Healthy American Goods

Dec 02, 2025  on Shopify

We just started using this and I appreciate how easy it was to set up! Rani was super helpful in answering any questions I had through the chat right away and helping me fix anything I needed. Definitely recommend! I'm excited to see how this works for our customers.

The Wine & Cheese Place

Dec 02, 2025  on Shopify

Thank you Hazel. Much appreciated help. Customer service is very prompt and knowledgable.

PASTRAMI

Dec 01, 2025  on Shopify

Zeer handige en simpele app. Goede hulp van Cara gekregen om alles in te stellen

MY ELIETIAN

Nov 28, 2025  on Shopify

Lyn was very helpful getting our customer point balances imported quickly!

NOMAD MOTO

Nov 27, 2025  on Shopify

Setting up BON had been done with the support of the team and BON. It has been a great experience, look forward to launching the program.

Bump & Bellies

Nov 26, 2025  on Shopify

Thank you Dannie for all your help and assistance. Your customer service has been awesome and I appreciate your patience. I enjoyed learning some new things about the app from you as well. Keep doing a great job!

White Rose Hobbies

Nov 26, 2025  on Shopify

The transition from our old loyalty program to Bon has been seamless thanks to Cara. She is always available to lend support and in a timely manner. If I have an issue she fixes it right away. We are new to the program, but looking forward to all of its potential. Thanks!

Jinny & Joe

Nov 25, 2025  on Shopify

Helpful team, much appreciated

Neroli Candle

Nov 24, 2025  on Shopify

BLOODWORKS ApS - webshop

Nov 23, 2025  on Shopify

very patient and helpful

SOUL

Nov 22, 2025  on Shopify

Great customer-centric support team.

Christset

Nov 19, 2025  on Shopify

Hazel is FULL of energy, great help and exceeded my expectations! I never experienced a representative that helped me to feel happy and excited to work on my store before. I am highly impressed! Thanks Hazel. You rock!

桑祖 Grandmorus

Nov 18, 2025  on Shopify

Very helpful

Pixelhobby-Shop

Nov 18, 2025  on Shopify

We are already very satisfied with the app, even though we only started using it today. Nevertheless, the support has already impressed us greatly, no AI needed. We had to import our data from our previous provider into BON, and Sienna was extremely helpful with all our questions, dealt with the data and double-checked everything. Simply fantastic.

Les p'tits Sha

Nov 17, 2025  on Shopify

Perfect ! Very user-friendly support and easy-to-use application

Envy Chic Couture Boutique

Nov 16, 2025  on Shopify

Cara was very helpful and patient

LaKoèn

Nov 13, 2025  on Shopify

Kian was incredibly helpful and patient!

WILD APOTHECARY

Nov 13, 2025  on Shopify

Je démarre avec BON mais l'application est très intuitive, très customizable, et très bien pensée. Et l'équipe est disponible pour vous aider avec beaucoup d'efficacité.

Vaping 101 UK's Number 1

Nov 13, 2025  on Shopify

A good rewards app for your customers, does everything it needs and more, and the price is very good, thanks for Hazel sorting the new omnisend syncing stuff

HPW Cards Inc.

Nov 13, 2025  on Shopify

Haley was extremely helpful with helping us setup and solve a critical issue we had with our previous Loyalty app and went above and beyond. The customization option are great and overall the app seem very user friendly.

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