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Customer reviews: BON Loyalty Program & Rewards

Develop by BON Loyalty

Bon Loyalty & Rewards is a Shopify app designed to boost customer retention through customizable loyalty programs. This review covers its features, pricing, and real merchant experiences to help you decide if it’s the right fit for your store.

Reviews (1,954)

Overall rating
4.9

What Merchants Think

"BON Loyalty Rewards Referrals" has received overwhelmingly positive feedback from merchants. They appreciate the app's comprehensive features for managing loyalty programs and referrals, noting that the interface is user-friendly and easy to integrate. Merchants particularly emphasize the exceptional customer service provided, which significantly enhances their experience using the app. Many users have highlighted the app as a game-changer for their business operations.

Key Strengths

  • User-friendly and intuitive interface
  • Comprehensive feature set, including customization options
  • Exceptional customer service, particularly mentioning support representatives like Hazel, Cara, Mia, and Jean
  • Seamless integration with existing systems
  • Efficient setup and implementation process

Common Concerns

  • Complexities related to discount code management when transitioning loyalty points
  • Desire for more autonomous control over bulk importing user data
  • Occasional lack of certain advanced features compared to competitors

Final Thoughts

Overall, "BON Loyalty Rewards Referrals" is highly recommended by its users for creating and managing loyalty programs. Its standout customer support is a frequent highlight among reviews, making it a preferred option for businesses transitioning to or enhancing their loyalty strategies. While some concerns exist regarding specific features and integrations, the app's core strengths overwhelmingly contribute to positive experiences and outcomes for merchants.

The Vitamin Outlet

Apr 04, 2025  on Shopify

Just installed Bon Loyalty and faced a small teething issue which is my lack of setting up. Hazel quickly send me two simple instructions to get it going. Amazing knowledge and the ability to understand my needs impressed me so much that I couldn't help it but leave this lengthy review . Is good that Bon Loyalty uses "real" people instead of chatbot . Thanks Hazel once again. Hopefully won't need you anymore in a few days time when the website goes live .

Fighting Eel

Apr 03, 2025  on Shopify

Jean and Hazel, Very pleasant and helpful

Boardriding Maui

Apr 03, 2025  on Shopify

Great app for loyalty program. We initially tried another highly rated app, but it kept crashing and customer service was very much lacking. We then installed BON, and it's been great. Very easy to set up, and the customer support is amazing. Both Mia and Hazel were extremely quick to respond with helpful information. Highly recommend!

Commalax PH

Apr 03, 2025  on Shopify

Hazel, is a great help for me today. With good communication skills and knowledgeable in the program. She talks to me like a friend, so I get to be comfortable right away.

ENROAD

Apr 02, 2025  on Shopify

DREAME MART OFFICIAL

Apr 02, 2025  on Shopify

moheitea

Apr 01, 2025  on Shopify

⭐️⭐️⭐️⭐️⭐️ Great app with lots of features and smooth integration. Big thanks to Hazel for her quick and super helpful supportm she made everything easy! Highly recommend BON Loyalty if you're looking for a reliable rewards solution.

Groundingtime

Mar 31, 2025  on Shopify

The customer service response is very quick, the attitude is great, and it’s simply amazing!

CREATIVE STUDIOS

Mar 30, 2025  on Shopify

Mia was incredibly helpful when assisting to set up my new shop! She was able to assist me with a small customization and answer all of my questions. Overall the app has been incredibly simple and easy to set up!

LOBITOS&CO

Mar 27, 2025  on Shopify

Using the BON app is a fantastic experience! The support team is incredibly fast and always ready to help with any issue. Their efficiency and dedication make a real difference. Highly recommended! :)

Waschparfüm24

Mar 27, 2025  on Shopify

Just getting started – and Hazel made it BON-tastic! We’re just about to launch our loyalty program with BON, and wanted to make sure everything was set up the right way from the beginning – and honestly? Thanks to Hazel, everything went smoother than freshly folded laundry! Hazel didn’t just set everything up professionally and super quickly – she was also so friendly and helpful that we’d happily invite her for a post-work drink (if she didn’t keep disappearing at the end of the day ). She walked us through every step, responded instantly, and guided us through all the testing with patience, humor, and an insane level of support. We now feel totally ready for launch – all thanks to Hazel, who took her time and made it feel like we had a personal loyalty coach on standby. Honestly, it seems like she has a built-in BON-radar for any questions that come up. The app itself looks polished and well thought out – but even if it weren’t, we’d still give 5 stars just for the support. If everything continues the way it started, we’re in for a great ride with loyal customers and (hopefully) more chats with Hazel! Huge thanks, Hazel – you’re absolutely BON-derful!

Little Bearnie

Mar 27, 2025  on Shopify

Frans de Grebber Coffee Roasters

Mar 26, 2025  on Shopify

I have recently started working with BON and I am very pleased. You are helped so friendly and well. Greetings, Frans de Grebber Thanks Hazel

SavageBud

Mar 25, 2025  on Shopify

Un service client au top avec Courtney ! Très réactif, à l’écoute et vraiment serviable. J’ai été agréablement surpris par la gentillesse et le professionnalisme. Je recommande à 100% !

MARMATI

Mar 25, 2025  on Shopify

Amazing app also with custom solutions. Really helpful team.

Sex Doll Queen

Mar 24, 2025  on Shopify

This is the most AMAZING loyalty app I found after 2 days of research. It is perfect for small businesses with a limited budget. You can access most functions on the free trial and more advanced features at an incredibly low price. I have to mention how Hazel helped with everything. I can tell that it is a very warm and friendly team. She helped me set up everything and made sure everything worked. Definitely 12/10!

DragonGuelph

Mar 24, 2025  on Shopify

Hazel in customer support was incredibly helpful in onboarding me. I've chatted with various customer service agents, but Hazel is the first person who has actually been helpful. If I wasn't already sold on BON due to ease and pricing, I would be after Hazel's help.

balizen

Mar 24, 2025  on Shopify

The customer service is timely, helpful and friendly. Any problem you have with it they can help you solve! (and we're on the free plan). Mia has been helping me and she's great :)

Treasurebox

Mar 21, 2025  on Shopify

Very helpful customer support. Thanks

Hexcal

Mar 20, 2025  on Shopify

HAZEL is very helpful and warm hearted.

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