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Customer reviews: BON Loyalty Program & Rewards

Develop by Shopify

Bon Loyalty & Rewards is a Shopify app designed to boost customer retention through customizable loyalty programs. This review covers its features, pricing, and real merchant experiences to help you decide if it’s the right fit for your store.

Reviews (1,565)

Overall rating
5

What Merchants Think

"BON Loyalty Rewards Referrals" has received overwhelmingly positive feedback from merchants. They appreciate the app's comprehensive features for managing loyalty programs and referrals, noting that the interface is user-friendly and easy to integrate. Merchants particularly emphasize the exceptional customer service provided, which significantly enhances their experience using the app. Many users have highlighted the app as a game-changer for their business operations.

Key Strengths

  • User-friendly and intuitive interface
  • Comprehensive feature set, including customization options
  • Exceptional customer service, particularly mentioning support representatives like Hazel, Cara, Mia, and Jean
  • Seamless integration with existing systems
  • Efficient setup and implementation process

Common Concerns

  • Complexities related to discount code management when transitioning loyalty points
  • Desire for more autonomous control over bulk importing user data
  • Occasional lack of certain advanced features compared to competitors

Final Thoughts

Overall, "BON Loyalty Rewards Referrals" is highly recommended by its users for creating and managing loyalty programs. Its standout customer support is a frequent highlight among reviews, making it a preferred option for businesses transitioning to or enhancing their loyalty strategies. While some concerns exist regarding specific features and integrations, the app's core strengths overwhelmingly contribute to positive experiences and outcomes for merchants.

Marina Miracle

Oct 13, 2025  on Shopify

Probably the best on-boarding meeting I've ever had, Hazel was structured but at the same time flexible and adjusted her prensentation so it fit our needs. Looking forward to get started with the app. Thanks!

Azalea Lane Boutique

Oct 13, 2025  on Shopify

Amazing customer service!!

FRUMIX - Delivery de Frutas y Verduras

Oct 12, 2025  on Shopify

Muy buena la atencion de soporte. Especialmente de Hazel, logramos lanzar perfectamente nuestro programa de referidos y estamos muy entusiasmados!!

INSTITUT NATURE

Oct 09, 2025  on Shopify

Très très belle expérience, les explication on été claire et simple vous m'avez beaucoup aider et répondu a toutes mes questions merci beaucoup :D

A Better

Oct 09, 2025  on Shopify

I only signed up today, but already their customer support has been excellent. Hazel was very quick to answer my questions! I'm very happy so far with the customisation and service. Thank you Hazel!

GENEVE 1989

Oct 09, 2025  on Shopify

Even if the app requires some customisation to work well and some settings might be hard to find, Hazel's support has been great and helped us launch on a tight deadline.

PURAL

Oct 08, 2025  on Shopify

Excellent experience , The agent called Sienna supported me with all my inquiry's , Great work guys!

MeePlus

Oct 08, 2025  on Shopify

Hazel has been incredibly helpful! She always responds right away whenever I have a question or run into an issue. Her support is fast, professional, and truly caring. I really appreciate her dedication — she makes using this app such a smooth experience!

High Cotton Boutique

Oct 06, 2025  on Shopify

Sienna was amazing from start to finish! I love this program and the quick and easy customer support

SKIN ACCORD

Oct 06, 2025  on Shopify

Purple Store

Oct 06, 2025  on Shopify

Agent Kian très aimable, efficace, rapide et réactif face à nos problèmes. Un grand merci pour son professionnalisme et sa gentillesse — un vrai plaisir d’avoir affaire à lui !

MINIMARU

Oct 06, 2025  on Shopify

Very happy with the support, especially Hazel who has helped me set everything up.

NASH

Oct 03, 2025  on Shopify

Great onboarding

Everstate

Oct 03, 2025  on Shopify

Phenomenal app, really helpful and most importantly amazing customer support, Hazel was more than helpful, she integrated files for me and answered all question super fast! She is the best!!

Tulsa Body Jewelry

Oct 02, 2025  on Shopify

This app has everything we required at a fair price. I've received great support and migration assistance. Aster has been very helpful answering questions without delay and addressing the little details. I've sampled almost every loyalty app in the Shopify store and I think we've finally found a home.

Adler Store

Oct 02, 2025  on Shopify

very nice service and fast Thanks Hazel

Leafly

Oct 02, 2025  on Shopify

Hazel helped out with some issues, response time was in seconds so that is a really good thing. Have to see how the app is working in the up-coming months, but for now it has been great.

Troop 47 Trading Co.

Oct 01, 2025  on Shopify

The support at BON is excellent. Their team is incredibly quick and comprehensive. Dannie has been particularly helpful, but we have dealt with other agents as well and they are all equally helpful.

PAWS CLUB PET STORE

Sep 30, 2025  on Shopify

Thumbs up for Haze

Noodor.es

Sep 30, 2025  on Shopify

Me han atendido Sienna y Mia. Y te ayudan en todo lo que pueden y te solucionan todos los problemas de manera rápida y efectiva.

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