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Customer reviews: BON Loyalty Rewards Program

Develop by BON Loyalty

Bon Loyalty & Rewards is a Shopify app designed to boost customer retention through customizable loyalty programs. This review covers its features, pricing, and real merchant experiences to help you decide if it’s the right fit for your store.

Reviews (1,473)

Overall rating
4.9

What Merchants Think

"BON Loyalty Rewards Referrals" has received overwhelmingly positive feedback from merchants. They appreciate the app's comprehensive features for managing loyalty programs and referrals, noting that the interface is user-friendly and easy to integrate. Merchants particularly emphasize the exceptional customer service provided, which significantly enhances their experience using the app. Many users have highlighted the app as a game-changer for their business operations.

Key Strengths

  • User-friendly and intuitive interface
  • Comprehensive feature set, including customization options
  • Exceptional customer service, particularly mentioning support representatives like Hazel, Cara, Mia, and Jean
  • Seamless integration with existing systems
  • Efficient setup and implementation process

Common Concerns

  • Complexities related to discount code management when transitioning loyalty points
  • Desire for more autonomous control over bulk importing user data
  • Occasional lack of certain advanced features compared to competitors

Final Thoughts

Overall, "BON Loyalty Rewards Referrals" is highly recommended by its users for creating and managing loyalty programs. Its standout customer support is a frequent highlight among reviews, making it a preferred option for businesses transitioning to or enhancing their loyalty strategies. While some concerns exist regarding specific features and integrations, the app's core strengths overwhelmingly contribute to positive experiences and outcomes for merchants.

Indagare Natural Beauty

Aug 05, 2025  on Shopify

Super easy and intuitive to set up and Sienna has been very helpful.

Luli Art Bijoux

Aug 04, 2025  on Shopify

SoundStoreXL

Aug 04, 2025  on Shopify

We've had a great experience with Bon Loyalty so far. The platform is easy to set up. A special thanks to Maandy from support - incredibly helpful, quick to respond, and always friendly. Great support makes a big difference!

Glow Up Fits

Aug 01, 2025  on Shopify

I'm just installing Bon now and the support has been fantastic. Thanks!

Gym Plus

Aug 01, 2025  on Shopify

The journey started with my experience with Sales Hazel, who was very passionate during the session and sold me the service. I am very happy with the app, its features, and especially the support team from BON—namely Lily, Sienna, and Kahi. The customisation request was a long process, but they were very patient and provided excellent customer service, eventually landing exactly where we wanted. I would definitely recommend it.

CardValleyTCG

Aug 01, 2025  on Shopify

Maxxie was a great helper, easy to understand and helpful!

CBDeer

Aug 01, 2025  on Shopify

CrackyBoo

Jul 31, 2025  on Shopify

Amazing app with top-notch support! BON Loyalty is perfect for small businesses. Their support team is fast, friendly, and super helpful. Highly recommend!

MUVAYA

Jul 31, 2025  on Shopify

I wouldn't give 5 stars to the app, It is a little bit complicated yet I am here to give 5 stars to the supports they are really a great help in setting things up and customization things in this app. Really appreciated Hazel and Mandy for help us setting things up and customizations.

Mum & You

Jul 29, 2025  on Shopify

BON is a great loyalty app—easy to set up, highly customizable, and perfect for boosting customer engagement. The support team is quick and helpful (especially Hazel), and the features for earning and redeeming points work smoothly. Highly recommended!

Good Goods For Dogs

Jul 28, 2025  on Shopify

I had the privilege of working with a chat customer service rep Cara. She was very patient and helpful. She also reviewed the app on my website and pointed out some features that I may have left incomplete, which would prevent me from utilizing all the app's features. She also noted other features and upcoming features. She was amazing! and a great representative of the company.

oxoshopcz

Jul 28, 2025  on Shopify

Great app, and Mia from support was awesome and quick.

EctoCare

Jul 25, 2025  on Shopify

Very good tool. The support is excellent and helps you where they can. Especially Hazel was a pleasure to deal with and helped in every aspect.

Tinga Shop

Jul 25, 2025  on Shopify

Herramienta de fácil uso, con una amplia personalización, algunas opciones que no son configurables por el usuario son modificadas por el equipo de soporte, equipo de soporte atento y rápido, dispuestos a resolver dudas o a realizar modificaciones si son necesarias.

Brainwave3D

Jul 25, 2025  on Shopify

Absolutely blown away by the support I received from Cara and Mia – you two are absolute stars! The way you handled everything was beyond professional, kind, and lightning fast. I’ve never experienced such caring and proactive customer service. You made me feel truly seen and supported – THANK YOU! Also… this app? Next level. BON is by far the best app I’ve ever used in this category – beautifully designed, intuitive, and built with so much heart. You can feel the passion behind every detail. Huge kudos to the entire team – but especially to Cara and Mia. You’re rockstars.

Puff Daily

Jul 24, 2025  on Shopify

This app is worth the money you pay. The app is good and highly customizable and works even with the POS! Their staff are also quick to respond to your concerns. Highly recommended!

TYGA

Jul 24, 2025  on Shopify

We've had a great experience using BON Loyalty, the app is intuitive, feature-rich, and flexible enough to fit our brand's unique needs. It’s helped us build stronger connections with our customers and reward them in a way that feels seamless and personalized. What truly stands out, though, is the incredible support. Hazel has been nothing short of amazing, super responsive, patient, and knowledgeable. She made our onboarding smooth and was always ready to assist with any questions or adjustments we needed. Highly recommend BON Loyalty to any business looking for a powerful and well-supported loyalty solution!

Sangeet Store

Jul 24, 2025  on Shopify

Rani was incredibly helpful throughout the entire process. She not only took the time to understand what I was trying to accomplish, but also went a step further by escalating my request to their development team. They're now exploring whether a workaround can be implemented to make the task easier moving forward. I really appreciate the effort and initiative she showed, her support made a big difference.

Officina del Bere 1397

Jul 24, 2025  on Shopify

Cara has been great! Very helpful with her guidance. So far, I've really enjoyed BON.

Valle Verde Labs

Jul 21, 2025  on Shopify

I had a great experience setting up BON app, and I want to give a special shoutout to Hazel! She was super helpful, patient, and made the cutomer list import process so much easier. Really appreciate her support!

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