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Customer reviews: BON Loyalty Program & Rewards

Develop by BON Loyalty

Reviews (1,861)

Overall rating
4.9

What Merchants Think

"BON Loyalty Rewards Referrals" has received overwhelmingly positive feedback from merchants. They appreciate the app's comprehensive features for managing loyalty programs and referrals, noting that the interface is user-friendly and easy to integrate. Merchants particularly emphasize the exceptional customer service provided, which significantly enhances their experience using the app. Many users have highlighted the app as a game-changer for their business operations.

Key Strengths

  • User-friendly and intuitive interface
  • Comprehensive feature set, including customization options
  • Exceptional customer service, particularly mentioning support representatives like Hazel, Cara, Mia, and Jean
  • Seamless integration with existing systems
  • Efficient setup and implementation process

Common Concerns

  • Complexities related to discount code management when transitioning loyalty points
  • Desire for more autonomous control over bulk importing user data
  • Occasional lack of certain advanced features compared to competitors

Final Thoughts

Overall, "BON Loyalty Rewards Referrals" is highly recommended by its users for creating and managing loyalty programs. Its standout customer support is a frequent highlight among reviews, making it a preferred option for businesses transitioning to or enhancing their loyalty strategies. While some concerns exist regarding specific features and integrations, the app's core strengths overwhelmingly contribute to positive experiences and outcomes for merchants.

KLFC

Feb 07, 2025  on Shopify

Hazel is very helping! And I like Bon Loyalty as they can able to do and customise what I want

Calistea

Feb 06, 2025  on Shopify

I am new to using Shopify. Mia was extremely kind, patient and helpful as I explained my needs in layman's terms. She repeated back to clarify her understanding and was right on top of getting me the solution I needed. I really appreciate companies that have outstanding user support. Thanks again Mia!

ottostore.com

Feb 06, 2025  on Shopify

The app works excellently, Hazel from support team deserves special recognition. They were doing quick reponse & action. Thanks to their outstanding support, I got everything set up perfectly.

Aluratek

Feb 05, 2025  on Shopify

BON has been amazing. BON offers a wide range of functionality to offer your customers, easy implementation, and helpful support. All at a competitive monthly fee.

Iron Joc Apparel

Feb 04, 2025  on Shopify

Jean in support is awesome! Answered some questions we had before launch right away and they helped with a customization that was perfect for our promotion sales goals.

YLUMI

Feb 04, 2025  on Shopify

Toller und schneller Kundensupport, Mia and Maxxie sind eine tolle Hilfe gewesen. Gute features, VIP Stufen eignen sich super für uns.

Casualstoff

Feb 02, 2025  on Shopify

Maxxie hat mir bei allen anliegen helfen können. 10 von 10 für diesen Support :)

skinbunnydevelopment

Feb 01, 2025  on Shopify

Just started using and they were super helpful! (It's a Sunday and still getting superb support... yes, sadly I work weekends - welcome to being a PhD student with a side job in web development... thank you for all your help but I hope you get some rest at some point Cara), so far BON seems to be great! I hope it lives up to what my expectations have been set at so far - will come back with an update (if I don't forget) soon!!! - Would recommend. 9/10

Adolfo Turrion

Jan 31, 2025  on Shopify

Hazel and the team were very helpful to setup the app. I had some technical problems and every time I entered the chat they all were very kind, patient and helpful. Congrats on your team!

myfitgenes

Jan 30, 2025  on Shopify

I just started to try with the free plan. So far, I am quite please to the set up process as the friendly assistants over Live Chat are really helpful and patience with me. Thanks Sunny and Jean

Phone Case For

Jan 25, 2025  on Shopify

5-Star Review for BON Loyalty and Referral App “This app is an absolute game-changer for loyalty and referrals! The interface is so intuitive and easy to use, making it stand out from other apps we’ve tried. The UI design is sleek and user-friendly, which makes managing our loyalty program a breeze. On top of that, Cara was amazing to work with—she quickly resolved a tech-related issue we had and was such a pleasure to communicate with. Highly recommend BON for anyone looking to elevate their loyalty strategy!

Lethal Threat

Jan 21, 2025  on Shopify

awesome app and awesome service from Cara

ModernHome SG

Jan 21, 2025  on Shopify

Took a day for me to set it up, whilst it's missing some features that would have been good to have, it's been quite simple to use so far. Hazel has been assisting me with the setup and was able to help get the kinks out from all the issues with the POS and loyalty page setup. Thanks a bunch and looking forward to seeing how this plugin will perform.

usbeautybazaar

Jan 21, 2025  on Shopify

I had an amazing experience with BonLoyalty, and I want to give a special shout-out to Hazel for her exceptional help in setting everything up! She was incredibly patient, informative, and made the whole process smooth and stress-free. Her support truly made a difference, and I’m now set up and ready to enjoy all the great benefits. Highly recommend both the service and Hazel's excellent customer support

Mariya Lazareva - SKIN & HEALTH

Jan 20, 2025  on Shopify

Der Service ist der beste, den ich kemals erlebt habe!!! <3 CARA und die anderen Mitarbeiter sind die besten!

Slow Yourself Down

Jan 20, 2025  on Shopify

Stellar functionality and fantastic customer support. Super responsive and able to help solve problems and provide a nice human touch point. We are so happy with Bon Loyalty and look forward to working with them. Their team went above and beyond to help us get up and running.

Kglowing

Jan 20, 2025  on Shopify

This app is just what I was looking for! Plus it was great experience with assistance by Hazel. Recommand.

Cannibisters - The Herbal Apothecary

Jan 19, 2025  on Shopify

The app works excellently, but Maxxie from support deserves special recognition. I was a bit confused about some settings, and they helped me understand and configure everything quickly and effectively. Their assistance was prompt and thorough. Thanks to their outstanding support, I got everything set up perfectly. Thank you!

Medik8

Jan 19, 2025  on Shopify

Best support, fast and friendly.

Collecting Cloud

Jan 19, 2025  on Shopify

We tried diffrent Loyalty apps and BON seems to be the absolute right choice. The support is great, especially Hazel is always very courteous and helpful.

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