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Customer reviews: BON Loyalty Program & Rewards

Develop by Shopify

Bon Loyalty & Rewards is a Shopify app designed to boost customer retention through customizable loyalty programs. This review covers its features, pricing, and real merchant experiences to help you decide if it’s the right fit for your store.

Reviews (1,566)

Overall rating
5

What Merchants Think

"BON Loyalty Rewards Referrals" has received overwhelmingly positive feedback from merchants. They appreciate the app's comprehensive features for managing loyalty programs and referrals, noting that the interface is user-friendly and easy to integrate. Merchants particularly emphasize the exceptional customer service provided, which significantly enhances their experience using the app. Many users have highlighted the app as a game-changer for their business operations.

Key Strengths

  • User-friendly and intuitive interface
  • Comprehensive feature set, including customization options
  • Exceptional customer service, particularly mentioning support representatives like Hazel, Cara, Mia, and Jean
  • Seamless integration with existing systems
  • Efficient setup and implementation process

Common Concerns

  • Complexities related to discount code management when transitioning loyalty points
  • Desire for more autonomous control over bulk importing user data
  • Occasional lack of certain advanced features compared to competitors

Final Thoughts

Overall, "BON Loyalty Rewards Referrals" is highly recommended by its users for creating and managing loyalty programs. Its standout customer support is a frequent highlight among reviews, making it a preferred option for businesses transitioning to or enhancing their loyalty strategies. While some concerns exist regarding specific features and integrations, the app's core strengths overwhelmingly contribute to positive experiences and outcomes for merchants.

SavageBud

Mar 25, 2025  on Shopify

Un service client au top avec Courtney ! Très réactif, à l’écoute et vraiment serviable. J’ai été agréablement surpris par la gentillesse et le professionnalisme. Je recommande à 100% !

MARMATI

Mar 25, 2025  on Shopify

Amazing app also with custom solutions. Really helpful team.

Sex Doll Queen

Mar 24, 2025  on Shopify

This is the most AMAZING loyalty app I found after 2 days of research. It is perfect for small businesses with a limited budget. You can access most functions on the free trial and more advanced features at an incredibly low price. I have to mention how Hazel helped with everything. I can tell that it is a very warm and friendly team. She helped me set up everything and made sure everything worked. Definitely 12/10!

DragonGuelph

Mar 24, 2025  on Shopify

Hazel in customer support was incredibly helpful in onboarding me. I've chatted with various customer service agents, but Hazel is the first person who has actually been helpful. If I wasn't already sold on BON due to ease and pricing, I would be after Hazel's help.

balizen

Mar 24, 2025  on Shopify

The customer service is timely, helpful and friendly. Any problem you have with it they can help you solve! (and we're on the free plan). Mia has been helping me and she's great :)

Treasurebox

Mar 21, 2025  on Shopify

Very helpful customer support. Thanks

Hexcal

Mar 20, 2025  on Shopify

HAZEL is very helpful and warm hearted.

MK&JD Gifts

Mar 20, 2025  on Shopify

The app provides everything necessary for implementing loyalty rewards for your customers. It is easy to install and can be customized to fit your needs. The customer service is outstanding! Keylinn and Hazel offered me valuable advice, assisted with settings, and provided recommendations. They went above and beyond to ensure my satisfaction and to get me fully set up. Thank you so much! I highly recommend this app for anyone seeking an easy-to-use and customizable loyalty program with a wide range of features.

CA Flashforge

Mar 20, 2025  on Shopify

客服非常好,回复的非常及时,所有不太了解的问题都能随时被解决

The Summer Kitchen

Mar 20, 2025  on Shopify

Everyone that I have encountered so far, has been super friendly and helpful with my questions. I look forward to working with your rewards group.. Maxxie was extremely helpful in converting my previous rewards program to the BON program. Excited to use this program. Thanks.

アメリカンインテイク USカスタムパーツショップ

Mar 20, 2025  on Shopify

Mia, Hazel and all the staff provided prompt, professional, and courteous support.

MeLuna USA

Mar 19, 2025  on Shopify

This app works great and is a lot less pricey than others. I recently needed help and customer service (Mia) was able to provide the guidance I needed to make the edits I wanted

Vapeshop Mania

Mar 19, 2025  on Shopify

Hazel was very helpful! Thank you

Superior Brand

Mar 18, 2025  on Shopify

The interface is easy to use, and you'll find most of the options you need for a loyalty app. Support is excellent; I had several positive interactions with Hazel. Overall, it was a very good experience.

Bondi Records

Mar 18, 2025  on Shopify

Hazel and the team were incredible onboarding us Smile.io. Thanks for all the assistance!

TW Outdoors

Mar 18, 2025  on Shopify

Hazel from BON Loyalty has gone above and beyond to help me integrate. When I had a request that was not covered by the app she still helped me. Great app and customer service!

Amar Essence

Mar 16, 2025  on Shopify

Very helpful people with a great app. Love it thus far!

TCB Games & Collectibles

Mar 15, 2025  on Shopify

Very helpful support staff.

THE LASH SHOP INTL

Mar 15, 2025  on Shopify

Absolutely love this app! We switched over from another loyalty app, which had very limited features and was very expensive. It didn’t perform the way we wanted and didn’t allow us to build customer loyalty the way we wanted. We decided to switch over to BON as it had more features and was more affordable. Maxxie and Mia were absolutely amazing and provided the best customer support! They were able to resolve issues we had and help us customize the app the way we wanted. General customizations were free, and more complex customizations had an additional charge - however, it was very reasonable. We are so happy and excited about using this app, and have added to all 4 of our stores! Highly recommend.

Tonic Studios

Mar 14, 2025  on Shopify

We've just installed Bon, their customer service has been great with helping resolving any of our issues and quickly. Other loyalty programs are all incredibly expensive but Bon has everything we needed and such a better price than others

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