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Customer reviews: BON Loyalty Program & Rewards

Develop by BON Loyalty

Bon Loyalty & Rewards is a Shopify app designed to boost customer retention through customizable loyalty programs. This review covers its features, pricing, and real merchant experiences to help you decide if it’s the right fit for your store.

Reviews (1,958)

Overall rating
4.9

What Merchants Think

"BON Loyalty Rewards Referrals" has received overwhelmingly positive feedback from merchants. They appreciate the app's comprehensive features for managing loyalty programs and referrals, noting that the interface is user-friendly and easy to integrate. Merchants particularly emphasize the exceptional customer service provided, which significantly enhances their experience using the app. Many users have highlighted the app as a game-changer for their business operations.

Key Strengths

  • User-friendly and intuitive interface
  • Comprehensive feature set, including customization options
  • Exceptional customer service, particularly mentioning support representatives like Hazel, Cara, Mia, and Jean
  • Seamless integration with existing systems
  • Efficient setup and implementation process

Common Concerns

  • Complexities related to discount code management when transitioning loyalty points
  • Desire for more autonomous control over bulk importing user data
  • Occasional lack of certain advanced features compared to competitors

Final Thoughts

Overall, "BON Loyalty Rewards Referrals" is highly recommended by its users for creating and managing loyalty programs. Its standout customer support is a frequent highlight among reviews, making it a preferred option for businesses transitioning to or enhancing their loyalty strategies. While some concerns exist regarding specific features and integrations, the app's core strengths overwhelmingly contribute to positive experiences and outcomes for merchants.

My Store

Sep 16, 2024  on Shopify

Hazel was very friendly and helpful!

Bugsy's Pet Supplies

Sep 16, 2024  on Shopify

Hazel is a great assistant!

Hip and Cool Clip on Earrings Two

Sep 16, 2024  on Shopify

Hazel and Jean are amazing! My questions were answered, and they set up my page for me!! Great customer service, I am very excited to use this product.

The Hay Experts

Sep 15, 2024  on Shopify

Very happy with onboarding - nothing is too much trouble for the team and everything we asked about was responded to quickly and actioned right away. As newbies to this platform, this level of help and support has been invaluable. Thank you!

CAHIBOY

Sep 15, 2024  on Shopify

Recommended it to everyone need it.Process easy to operate. Customer service is great and response quickly, especially Hazel,She is great and professional. My problem is solved immediatedly. Thanks Hazel!!!

Soul Lotus

Sep 15, 2024  on Shopify

A very pleasant experiment, the application interface is very easy to understand and can be quickly set up and personalized according to your needs. When I wanted to remove the app logo, Jean responded very quickly and completed my request in less than a minute. Highly recommended!

ネコソダテ®日本で唯一のまじめな首輪®専門店

Sep 13, 2024  on Shopify

サポートの反応は比較的早く、親切で、日本語での問い合わせが可能です。 時間交代?で対応してくださっているのでスタッフの方が交替することで途中コミュニケーションがうまくいかないとこもありましたが、すぐにこちらの意図を理解してくださる方に代わっていただくことができ、おかげでカスタマイズについても細かく詰めることができています。 質問への回答もスピーディでとても助かっています。 まだ運用前ですが、安心して進められそうで選んでよかったと思っています。

Maison Holi Abidjan

Sep 13, 2024  on Shopify

Super service client qui t'accompagne, réponds à toutes tes questions et solutionne tous les problèmes. Je suis très satisfaite, merci beaucoup !

KIDDY IN THE CITY

Sep 12, 2024  on Shopify

Quick, responsive, flexible. We got all the support and more to set up and use the app. Thank You Sophie!

The Vegan Elephant

Sep 12, 2024  on Shopify

Très bonne expérience avec le chat !

aubria

Sep 12, 2024  on Shopify

I'm just testing the app, but it seems great! I needed help customizing a few things, and the response from customer service was immediate (via chat, with Hazel being very helpful). The app is awesome, and all the features are exactly what I need for my business. I will definitely upgrade to the premium plan.

OMOYÉ

Sep 11, 2024  on Shopify

In my opinion, the best loyalty app for Shopify is one where the customer service is highly responsive and the app can be tailored by them to meet your specific needs.

Blackwater

Sep 10, 2024  on Shopify

Cara was great. 10/10

Charming Beads

Sep 10, 2024  on Shopify

Absolutely superb! The functionality of Bon Loyalty versus the many other loyalty apps we looked at is second to none. And the free version works right out of the box for startups. Also a big shout out to Maxxie who gave a brilliant demo for us and also helped us with support questions. This has been the easiest app so far and we have many to source and install. 5 star useability and 5 star service!

Westinghouse

Sep 09, 2024  on Shopify

Our clients turned out to be really excited about the program. We increased customer loyalty and the engagement has improved as well

Dahlia Boutique

Sep 09, 2024  on Shopify

Sophie was helpful, quick to respond and answers my question the first time around. I love having this app for my customers to earn and redeem points.

RumbleBox

Sep 08, 2024  on Shopify

A great experience. Full-featured software, very efficient customer service that can perfectly solve all your problems. Highly recommended.

Libra Wellness

Sep 08, 2024  on Shopify

Great customer service! Really friendly when in need of assistance! :)

Seed Needs LLC

Sep 06, 2024  on Shopify

Bon is great! No order limits and the price is perfect for the features it offers! LOVE it!!! They really helped me set everything up too. A++++

dreamersandplanners

Sep 05, 2024  on Shopify

I've been with Bon Loyalty since the beginning and it is a wonderfully versatile app. I think they have outstanding customer service and are always quick to reply and friendly with it. I had a massive request today and Hazel was great with her help. I highly recommend Bon Loyalty

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