We've been using this app on our Shopify store for some time now, and while it offers a range of useful features and improvements, the biggest advantage by far is the customer support team. They’re always responsive, kind, and ready to help with tailored solutions – no matter how big or small the issue is. It's truly the only app we've found that offers such a high standard of support. A special thank you to Hazel and Maandy – your help makes all the difference. Highly recommended!.

We're new users, but so far, the customer service has been top-notch. Mia has been exemplary.

Great customer service and ease of use

The best support team I have come across. Hats off to BON team. Highly recommended

So far the online support has been very helpful as I navigate through the trial week. This gives me confidence that I will be able to sort out any issues that arise.

very good service ❤️ I like BON customer service so much, she is so helpful and fast in response. thumb up

You can't fault the customer service and assistance. They are always so helpful when you have a problem. Hazel was great today in helping me work through a few issues and was resolved very quickly.

Just installed Bon Loyalty and faced a small teething issue which is my lack of setting up. Hazel quickly send me two simple instructions to get it going. Amazing knowledge and the ability to understand my needs impressed me so much that I couldn't help it but leave this lengthy review . Is good that Bon Loyalty uses "real" people instead of chatbot . Thanks Hazel once again. Hopefully won't need you anymore in a few days time when the website goes live .

Jean and Hazel, Very pleasant and helpful

Great app for loyalty program. We initially tried another highly rated app, but it kept crashing and customer service was very much lacking. We then installed BON, and it's been great. Very easy to set up, and the customer support is amazing. Both Mia and Hazel were extremely quick to respond with helpful information. Highly recommend!

Hazel, is a great help for me today. With good communication skills and knowledgeable in the program. She talks to me like a friend, so I get to be comfortable right away.

⭐️⭐️⭐️⭐️⭐️ Great app with lots of features and smooth integration. Big thanks to Hazel for her quick and super helpful supportm she made everything easy! Highly recommend BON Loyalty if you're looking for a reliable rewards solution.

The customer service response is very quick, the attitude is great, and it’s simply amazing!

Mia was incredibly helpful when assisting to set up my new shop! She was able to assist me with a small customization and answer all of my questions. Overall the app has been incredibly simple and easy to set up!

Using the BON app is a fantastic experience! The support team is incredibly fast and always ready to help with any issue. Their efficiency and dedication make a real difference. Highly recommended! :)

Just getting started – and Hazel made it BON-tastic! We’re just about to launch our loyalty program with BON, and wanted to make sure everything was set up the right way from the beginning – and honestly? Thanks to Hazel, everything went smoother than freshly folded laundry! Hazel didn’t just set everything up professionally and super quickly – she was also so friendly and helpful that we’d happily invite her for a post-work drink (if she didn’t keep disappearing at the end of the day ). She walked us through every step, responded instantly, and guided us through all the testing with patience, humor, and an insane level of support. We now feel totally ready for launch – all thanks to Hazel, who took her time and made it feel like we had a personal loyalty coach on standby. Honestly, it seems like she has a built-in BON-radar for any questions that come up. The app itself looks polished and well thought out – but even if it weren’t, we’d still give 5 stars just for the support. If everything continues the way it started, we’re in for a great ride with loyal customers and (hopefully) more chats with Hazel! Huge thanks, Hazel – you’re absolutely BON-derful!

I have recently started working with BON and I am very pleased. You are helped so friendly and well. Greetings, Frans de Grebber Thanks Hazel