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Customer reviews: BON Loyalty Program & Rewards

Develop by BON Loyalty

Reviews (1,864)

Overall rating
4.9

What Merchants Think

"BON Loyalty Rewards Referrals" has received overwhelmingly positive feedback from merchants. They appreciate the app's comprehensive features for managing loyalty programs and referrals, noting that the interface is user-friendly and easy to integrate. Merchants particularly emphasize the exceptional customer service provided, which significantly enhances their experience using the app. Many users have highlighted the app as a game-changer for their business operations.

Key Strengths

  • User-friendly and intuitive interface
  • Comprehensive feature set, including customization options
  • Exceptional customer service, particularly mentioning support representatives like Hazel, Cara, Mia, and Jean
  • Seamless integration with existing systems
  • Efficient setup and implementation process

Common Concerns

  • Complexities related to discount code management when transitioning loyalty points
  • Desire for more autonomous control over bulk importing user data
  • Occasional lack of certain advanced features compared to competitors

Final Thoughts

Overall, "BON Loyalty Rewards Referrals" is highly recommended by its users for creating and managing loyalty programs. Its standout customer support is a frequent highlight among reviews, making it a preferred option for businesses transitioning to or enhancing their loyalty strategies. While some concerns exist regarding specific features and integrations, the app's core strengths overwhelmingly contribute to positive experiences and outcomes for merchants.

Massilia Dental - Fournitures Dentaires

Aug 19, 2024  on Shopify

Je démarre avec l'application donc je ne la connais pas vraiment mais je mets un avis pour le service. Cela fait 2 nuits que je contacte le service clients et j'ai une réponse de suite. C'est vraiment incroyable d'avoir un tel service très pro, c'est assez rare sur internet et surtout une vraie aide. J'ai vraiment été accompagé pas à pas. Je pense que l'appli est très bien car pour avoir un tel service client, l'application ne peut être que performante. Je recommande à 1000%. Je reviendrais Merci Cara donner un avis quand j'aurais un peu d'expérience avec l'application. Merci Cara.

Asiamarché

Aug 19, 2024  on Shopify

The customer service is efficient. Sophie was really helpful and kind. I recommend it.

Cizaro

Aug 19, 2024  on Shopify

I have been using the BON: Loyalty Rewards Referrals app for a while now, and I am beyond impressed! The app is incredibly user-friendly and offers a seamless experience for both setting up and managing loyalty programs. The customization options are fantastic, allowing us to tailor the rewards system perfectly to our brand's needs. What truly sets this app apart is the customer service. The support team is exceptionally helpful, responsive, and always ready to go the extra mile to assist with any queries or issues. They’ve made the whole process smooth and hassle-free, which is invaluable when running an e-commerce business. Highly recommend this app to anyone looking to enhance their customer engagement and loyalty. It’s a game-changer for our Shopify store!

KPop Idol

Aug 19, 2024  on Shopify

I've just installed BON due to it's really good pricing structure compared to a previous app. From install, I've had support from Jean who has started guiding me through the integration process. Support like this is invaluable. Thank you Jean!

Doika BV

Aug 18, 2024  on Shopify

Fast and prompt response.

PVY E-BIKE

Aug 17, 2024  on Shopify

Great app, successfully solved my problem.Hazel and Sophie's professionalism and prompt replies solved my problem. Definitely recommend!

Seleção Natural

Aug 17, 2024  on Shopify

I'm a beginner in Shopify and just got BON downloaded a few hours ago after seeing a really good review on YouTube. My goal is to set up a nice loyalty program for my clients, but sometimes things can get really complicated. One thing I can say for sure is that the customer support is insanely quick and ready to help you whenever you need it. Anna helped me so fast that I can assure you she's the Flash reincarnated XD! Thanks once again for the support! For now, and without a doubt, I recommend this app!

DermaRadiant

Aug 14, 2024  on Shopify

Maxxie and her entire team are great! They typically reply fast, and their support goes beyond what's asked! Thank you so much, the BON team, for creating such a good product and providing such outstanding support.

羞羞XIUXIU

Aug 14, 2024  on Shopify

Amazing app! It works exactly as I want. Thanks to Jean and Maxxie, who took me through the whole setup and resolved my requests on time. It works perfectly now with my theme, and I recommend everyone to give a try!

Hellobari

Aug 13, 2024  on Shopify

The Detailer's Emporium

Aug 12, 2024  on Shopify

What an exceptional team - Always available. The Loyalty Program is easy to setup & has all the features I need. I am very happy with the various customization options available! I would highly recommend it! Thank you Cara, Mia, Maxxie & Lucas for attending to all my questions & your help.

Magenta Shop Slovakia

Aug 12, 2024  on Shopify

Responsive, helpful and flexible support. They will support you all the way! Thank you all!

KLEANSE

Aug 11, 2024  on Shopify

Er super glad for appen, og kundeservicen er i top! Har kun haft gode oplevelser, og svar på mine spørgsmål - især Maxxie har været rigtig sød til at hjælpe. Super god support, og hjælp med at tilpasse appen til vores behov!

Love Kate's

Aug 08, 2024  on Shopify

Great App, very customisable and great support staff!

萊趣健康

Aug 07, 2024  on Shopify

Sophie was so helpful in teaching us how to use this app.

Seddon and Davison

Aug 06, 2024  on Shopify

Sophie was great - helped me with every single query I had.

MillionParcel

Aug 05, 2024  on Shopify

Hazel was incredibly helpful in resolving my position icon issue. She quickly diagnosed the problem as a Safari-specific glitch and guided me through clearing the cache. Thanks to her expertise, I was able to resolve the issue promptly and confirm that my website settings were correct. Her assistance was fast, efficient, and professional

coofandy

Aug 05, 2024  on Shopify

Nice service from Maxxie!

Magenta Shop Slovakia

Aug 05, 2024  on Shopify

Very responsive, helpful and flexible support. Make a wish :-) Thank You Maxxie !

Serious Player Only

Aug 05, 2024  on Shopify

Customer support is extremely prompt, polite and accommodating. I was lucky to speak with Jean, and they did everything they could to help my clients business flourish with BON.

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