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Customer reviews: BON Loyalty Rewards Program

Develop by BON Loyalty

Bon Loyalty & Rewards is a Shopify app designed to boost customer retention through customizable loyalty programs. This review covers its features, pricing, and real merchant experiences to help you decide if it’s the right fit for your store.

Reviews (1,473)

Overall rating
4.9

What Merchants Think

"BON Loyalty Rewards Referrals" has received overwhelmingly positive feedback from merchants. They appreciate the app's comprehensive features for managing loyalty programs and referrals, noting that the interface is user-friendly and easy to integrate. Merchants particularly emphasize the exceptional customer service provided, which significantly enhances their experience using the app. Many users have highlighted the app as a game-changer for their business operations.

Key Strengths

  • User-friendly and intuitive interface
  • Comprehensive feature set, including customization options
  • Exceptional customer service, particularly mentioning support representatives like Hazel, Cara, Mia, and Jean
  • Seamless integration with existing systems
  • Efficient setup and implementation process

Common Concerns

  • Complexities related to discount code management when transitioning loyalty points
  • Desire for more autonomous control over bulk importing user data
  • Occasional lack of certain advanced features compared to competitors

Final Thoughts

Overall, "BON Loyalty Rewards Referrals" is highly recommended by its users for creating and managing loyalty programs. Its standout customer support is a frequent highlight among reviews, making it a preferred option for businesses transitioning to or enhancing their loyalty strategies. While some concerns exist regarding specific features and integrations, the app's core strengths overwhelmingly contribute to positive experiences and outcomes for merchants.

moheitea

Apr 01, 2025  on Shopify

⭐️⭐️⭐️⭐️⭐️ Great app with lots of features and smooth integration. Big thanks to Hazel for her quick and super helpful supportm she made everything easy! Highly recommend BON Loyalty if you're looking for a reliable rewards solution.

Groundingtime

Mar 31, 2025  on Shopify

The customer service response is very quick, the attitude is great, and it’s simply amazing!

CREATIVE STUDIOS

Mar 30, 2025  on Shopify

Mia was incredibly helpful when assisting to set up my new shop! She was able to assist me with a small customization and answer all of my questions. Overall the app has been incredibly simple and easy to set up!

LOBITOS&CO

Mar 27, 2025  on Shopify

Using the BON app is a fantastic experience! The support team is incredibly fast and always ready to help with any issue. Their efficiency and dedication make a real difference. Highly recommended! :)

Waschparfüm24

Mar 27, 2025  on Shopify

Just getting started – and Hazel made it BON-tastic! We’re just about to launch our loyalty program with BON, and wanted to make sure everything was set up the right way from the beginning – and honestly? Thanks to Hazel, everything went smoother than freshly folded laundry! Hazel didn’t just set everything up professionally and super quickly – she was also so friendly and helpful that we’d happily invite her for a post-work drink (if she didn’t keep disappearing at the end of the day ). She walked us through every step, responded instantly, and guided us through all the testing with patience, humor, and an insane level of support. We now feel totally ready for launch – all thanks to Hazel, who took her time and made it feel like we had a personal loyalty coach on standby. Honestly, it seems like she has a built-in BON-radar for any questions that come up. The app itself looks polished and well thought out – but even if it weren’t, we’d still give 5 stars just for the support. If everything continues the way it started, we’re in for a great ride with loyal customers and (hopefully) more chats with Hazel! Huge thanks, Hazel – you’re absolutely BON-derful!

Little Bearnie

Mar 27, 2025  on Shopify

Frans de Grebber Coffee Roasters

Mar 26, 2025  on Shopify

I have recently started working with BON and I am very pleased. You are helped so friendly and well. Greetings, Frans de Grebber Thanks Hazel

SavageBud

Mar 25, 2025  on Shopify

Un service client au top avec Courtney ! Très réactif, à l’écoute et vraiment serviable. J’ai été agréablement surpris par la gentillesse et le professionnalisme. Je recommande à 100% !

MARMATI

Mar 25, 2025  on Shopify

Amazing app also with custom solutions. Really helpful team.

Sex Doll Queen

Mar 24, 2025  on Shopify

This is the most AMAZING loyalty app I found after 2 days of research. It is perfect for small businesses with a limited budget. You can access most functions on the free trial and more advanced features at an incredibly low price. I have to mention how Hazel helped with everything. I can tell that it is a very warm and friendly team. She helped me set up everything and made sure everything worked. Definitely 12/10!

DragonGuelph

Mar 24, 2025  on Shopify

Hazel in customer support was incredibly helpful in onboarding me. I've chatted with various customer service agents, but Hazel is the first person who has actually been helpful. If I wasn't already sold on BON due to ease and pricing, I would be after Hazel's help.

balizen

Mar 24, 2025  on Shopify

The customer service is timely, helpful and friendly. Any problem you have with it they can help you solve! (and we're on the free plan). Mia has been helping me and she's great :)

Treasurebox

Mar 21, 2025  on Shopify

Very helpful customer support. Thanks

Hexcal

Mar 20, 2025  on Shopify

HAZEL is very helpful and warm hearted.

MK&JD Gifts

Mar 20, 2025  on Shopify

The app provides everything necessary for implementing loyalty rewards for your customers. It is easy to install and can be customized to fit your needs. The customer service is outstanding! Keylinn and Hazel offered me valuable advice, assisted with settings, and provided recommendations. They went above and beyond to ensure my satisfaction and to get me fully set up. Thank you so much! I highly recommend this app for anyone seeking an easy-to-use and customizable loyalty program with a wide range of features.

CA Flashforge

Mar 20, 2025  on Shopify

客服非常好,回复的非常及时,所有不太了解的问题都能随时被解决

The Summer Kitchen

Mar 20, 2025  on Shopify

Everyone that I have encountered so far, has been super friendly and helpful with my questions. I look forward to working with your rewards group.. Maxxie was extremely helpful in converting my previous rewards program to the BON program. Excited to use this program. Thanks.

アメリカンインテイク USカスタムパーツショップ

Mar 20, 2025  on Shopify

Mia, Hazel and all the staff provided prompt, professional, and courteous support.

MeLuna USA

Mar 19, 2025  on Shopify

This app works great and is a lot less pricey than others. I recently needed help and customer service (Mia) was able to provide the guidance I needed to make the edits I wanted

Vapeshop Mania

Mar 19, 2025  on Shopify

Hazel was very helpful! Thank you

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