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Customer reviews: BON Loyalty Program & Rewards

Develop by Shopify

Bon Loyalty & Rewards is a Shopify app designed to boost customer retention through customizable loyalty programs. This review covers its features, pricing, and real merchant experiences to help you decide if it’s the right fit for your store.

Reviews (1,565)

Overall rating
5

What Merchants Think

"BON Loyalty Rewards Referrals" has received overwhelmingly positive feedback from merchants. They appreciate the app's comprehensive features for managing loyalty programs and referrals, noting that the interface is user-friendly and easy to integrate. Merchants particularly emphasize the exceptional customer service provided, which significantly enhances their experience using the app. Many users have highlighted the app as a game-changer for their business operations.

Key Strengths

  • User-friendly and intuitive interface
  • Comprehensive feature set, including customization options
  • Exceptional customer service, particularly mentioning support representatives like Hazel, Cara, Mia, and Jean
  • Seamless integration with existing systems
  • Efficient setup and implementation process

Common Concerns

  • Complexities related to discount code management when transitioning loyalty points
  • Desire for more autonomous control over bulk importing user data
  • Occasional lack of certain advanced features compared to competitors

Final Thoughts

Overall, "BON Loyalty Rewards Referrals" is highly recommended by its users for creating and managing loyalty programs. Its standout customer support is a frequent highlight among reviews, making it a preferred option for businesses transitioning to or enhancing their loyalty strategies. While some concerns exist regarding specific features and integrations, the app's core strengths overwhelmingly contribute to positive experiences and outcomes for merchants.

Shop Miss A

Jul 08, 2025  on Shopify

Sascha Fitness España

Jul 07, 2025  on Shopify

Lo mejor de la aplicación es sin duda el soporte. Siempre contesta rápido y acaban solucionando todo! He tratado con varias personas: Maandy, Sienna y Hazel y todas son encantadoras. Sin duda merece la pena.

Naturopathic Dermatology

Jul 07, 2025  on Shopify

Cara was amazing! Went above and beyond answering questions, getting to the root of the problem (which was actually not a problem with the app) and crafting a personalized how-to video for our customers. Ended up making me happy I had the problem so that I could get such a wonderful video to help customers with!

pakopako

Jul 06, 2025  on Shopify

Very good loyalty app with a good pricing model compared to other apps available. Exceptional customer service from Hazel. We had a small problem and she fixed it right away.

YourESim

Jul 05, 2025  on Shopify

The support is great and Sienna answered all of my questions

Funny Lovely Gifts by Crafter Guru

Jul 04, 2025  on Shopify

I love how the widget blends with my store's branding — it's clean, elegant and works perfectly. The support team has been so kind, responsive and helpful every step of the way. Thank you BON team!

HAIRMONY

Jul 03, 2025  on Shopify

Great app, with great support from Hazel!

MythologieCandles

Jul 02, 2025  on Shopify

Great app, easy to use, and the support is top notch. We had a glitch and Sienna had us back up and running within 15 minutes. She made it easy without creating more work on our end. 5 star service!

NeceSera

Jul 01, 2025  on Shopify

Love the service. polite and quick to respond. Always available.

Nellcréations

Jun 30, 2025  on Shopify

top support réactif et aide solide @sienna est top

Sienna Goodies

Jun 27, 2025  on Shopify

Thanks Hazel for handling our questions. The Bon Loyalty app seems to look very customer friendly. Looking forward working with you.

Petit coeur salé

Jun 27, 2025  on Shopify

Sienna m'a aidé à l'intégration de l'application et a répondu à toutes mes questions. Merci encore !

Oriental-Style

Jun 26, 2025  on Shopify

BON Loyalty has been an amazing addition to my store! The app is easy to use, packed with useful features, and the customer support is truly outstanding. I had a few setup questions and small issues – the team responded quickly, kindly, and solved everything right away. Super smooth experience from start to finish. Everything works exactly as expected, and I love how customizable the loyalty and referral features are. Highly recommended for a clean, effective, and reliable loyalty program for your customers.

TRÈS BON

Jun 26, 2025  on Shopify

Great customer service and the best platform for loyalty programs when youre starting out :)

Farma Dorsch

Jun 26, 2025  on Shopify

Excellent Support & Smooth Migration BON Loyalty has been amazing so far! The platform is easy to use, visually clean, and packed with all the features we needed to replace Smile.io — and at a better price. But what really stood out was the support. Sienna was absolutely fantastic throughout the whole process: super responsive, friendly, and efficient. She helped us import points for hundreds of customers quickly and smoothly. Her help made the whole experience stress-free! Highly recommended — both the app and the support behind it. Thanks, Sienna!

Persebaya Store

Jun 26, 2025  on Shopify

Hazel helped me a lot to solve many problems starting from installation to using the application. Currently I am trying this application with the free version first, hopefully it will give a lot of positive responses and I will upgrade to the paid version. Thanks Hazel for your support

Purple Beauty Supplies

Jun 25, 2025  on Shopify

Happy with the service I have received from the BON team.

Lily & Loaf

Jun 25, 2025  on Shopify

Solid loyalty app with exceptional support! We’ve recently launched our customer loyalty programme using BON and have been impressed with how easy the setup was. The app offers good functionality, even on the Growth plan, including custom branding, VIP tiers, and referral rewards. What really sets BON apart is the incredible customer support. Hazel, Sienna, Courtney, Chloe, Mila and the rest of the team were consistently helpful, proactive and open to feedback throughout the setup. Even when I had very specific requests (like changing SEO tags and editing reward labels) the dev team responded quickly and actioned everything exactly as needed. It’s rare to find an app team so genuinely enthusiastic and supportive. Overall, a reliable loyalty app with excellent support and useful features. Would recommend. Hannah, Lily & Loaf

EctoCare

Jun 25, 2025  on Shopify

Very good tool. The support is excellenct and helps you where they can. Escpecially Hazel was a pleasure to deal with and helped in every aspect

Guelaguetza Designs

Jun 24, 2025  on Shopify

Their customer service has been friendly, responsive, and always willing to help with any questions. They truly care about their customers, and that makes all the difference.

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