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Customer reviews: BON Loyalty Program & Rewards

Develop by Shopify

Bon Loyalty & Rewards is a Shopify app designed to boost customer retention through customizable loyalty programs. This review covers its features, pricing, and real merchant experiences to help you decide if it’s the right fit for your store.

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Reviews (1,632)

Overall rating
5

What Merchants Think

"BON Loyalty Rewards Referrals" has received overwhelmingly positive feedback from merchants. They appreciate the app's comprehensive features for managing loyalty programs and referrals, noting that the interface is user-friendly and easy to integrate. Merchants particularly emphasize the exceptional customer service provided, which significantly enhances their experience using the app. Many users have highlighted the app as a game-changer for their business operations.

Key Strengths

  • User-friendly and intuitive interface
  • Comprehensive feature set, including customization options
  • Exceptional customer service, particularly mentioning support representatives like Hazel, Cara, Mia, and Jean
  • Seamless integration with existing systems
  • Efficient setup and implementation process

Common Concerns

  • Complexities related to discount code management when transitioning loyalty points
  • Desire for more autonomous control over bulk importing user data
  • Occasional lack of certain advanced features compared to competitors

Final Thoughts

Overall, "BON Loyalty Rewards Referrals" is highly recommended by its users for creating and managing loyalty programs. Its standout customer support is a frequent highlight among reviews, making it a preferred option for businesses transitioning to or enhancing their loyalty strategies. While some concerns exist regarding specific features and integrations, the app's core strengths overwhelmingly contribute to positive experiences and outcomes for merchants.

freddie the rat kids boutique

Dec 28, 2025  on Shopify

Customer service is fast and efficient. Sorted a few glitches we had with integration immediately. Customisable and suits our theme perfectly.

fischer Shop

Dec 23, 2025  on Shopify

Una gran app y un excelente servicio Hazel, la persona que me ha ayudado, es rápida, eficiente y con muchas ganas de ayudas. A veces no es la app, es el servicio que te dan. Congrats!

Dream Drive

Dec 23, 2025  on Shopify

Great onboarding experience and is a lot more encompassing for the cost than other platforms. We migrated from influence.io as the refer a friend functionality did not work and allowed people to generate codes without a succesfull referral taking place. BON solves this

Toronto Gundam

Dec 21, 2025  on Shopify

Great experience with importing from another Loyalty Program. Haley at support is super helpful and quick to respond any inquiry . 10/10 would recommend this app

Le Bain de Vesta

Dec 21, 2025  on Shopify

Cara a été d'une grande patience avec moi. Elle m'a guidée pas à pas. Je la remercie grandement ainsi que tous ses collègues précédents. Très belle équipe !!!

Tiny Twirls

Dec 19, 2025  on Shopify

Hazel is always readily available to assist with anything. Fast response and reliable!

Le Rendez-vous des Couturières

Dec 19, 2025  on Shopify

Accompagnée par Haley pour l'installation de l'application, j'ai été ravie de sa réactivité. Mon blocage a été solutionné rapidement. Merci encore!

Lab Aura

Dec 15, 2025  on Shopify

good

Bracelets Express

Dec 13, 2025  on Shopify

Dannie just helped me out and did a great job in answering my needs. She tended to me immediately. Very knowledgeable about the app. This app is the best one for loyalty rewards.

Hammerthreads

Dec 12, 2025  on Shopify

Excellent loyalty program! Easy to set up and use. Customer service has been extremely helpful and responsive anytime we've had questions.

Original Beans

Dec 12, 2025  on Shopify

Super kind and helpful and felt like a human interaction. Pleasantly surprised to have this in the usual unhelpful help AI bots.

TONGSHOP

Dec 11, 2025  on Shopify

The communication went smoothly, and since it was my first time using their service and the store didn't have many orders, they were willing to offer me a discount. I'm very grateful to Sienna, a beautiful, kind, and patient lady.

Reality Bites Bakery

Dec 07, 2025  on Shopify

These guys are amazing. Solid app, solid integration, excellent customer service. Mia has been amazing, and was helping me even on the weekend! Will be using these guys for the foreseeable future on loyalty.

Kiki's Custom Inspirations

Dec 07, 2025  on Shopify

Lyn was great. Response time was prompt, kind, and knowledgeable. Very helpful.

Boujee Sisters Boutique LLC

Dec 05, 2025  on Shopify

Aster was amazing with help! I appreciate her hard work and how quick she was with helping and respond! This app is user friendly and very easy to us and get help with by support! SOLID 10000/10

3am Latte

Dec 05, 2025  on Shopify

The customer service is great and Hazal was amazing with helping us set up everything

Glass Garden Beads Collective, PLLC

Dec 04, 2025  on Shopify

Rani was patient and kind. They helped me understand how to read things correctly. Hazel was kind to follow up the following day to see how things are going with the fix. All is well.

moi-basics

Dec 03, 2025  on Shopify

Excellent customer service. Fast, friendly, competent.

Papago

Dec 03, 2025  on Shopify

had a great experience, quick and easy. 10/10 customer service. Haley was excellent

Glowgame

Dec 02, 2025  on Shopify

The app was amazing and there support team members Hazel and Kian also done the great work...Thanks

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