Reviews: BOLD Subscriptions

Customer reviews: BOLD Subscriptions

Reviews (445)

Overall rating

4.3

5

52
4

5
3

1
2
1

12

What Merchants Think

The "BOLD Subscriptions" app receives mixed reviews from merchants. Many appreciate its ease of management and commendable customer service, especially during migrations or resolving issues. However, some merchants express frustration with the transition from version 1 to version 2, citing lost functionalities, elevated costs, and ineffective support in critical situations.

Key Strengths

Excellent customer support, particularly from team members like Chintak, Chaysen, and others.
Easy app navigation and management for both administrators and customers.
Helpful migration support ensuring seamless transitions.
Continuous updates and new features introduced over time.

Common Concerns

Migration challenges from v1 to v2, with some features missing in the new version.
Issues with subscription functionality, such as management of subscription frequencies and integration with other BOLD apps.
High costs and unexpected transaction fees, especially compared to earlier versions.
Limited customer service availability and perceived inefficiency in resolving complex issues.

Final Thoughts

"BOLD Subscriptions" is a powerful tool for businesses looking to implement subscription models, bolstered by strong customer service. However, potential users should be aware of the app's challenges, particularly associated with version transitions, and evaluate the app's features against their specific business needs.

Jack59

May 03, 2024 on Shopify

Customer service is super helpful! I was struggling to help a customer and Krupa did everything they could to help me find the right solution! The tips I was given will be saved in the event I run into the same issues again.

Ginbutler

Apr 02, 2024 on Shopify

We've been using Bold for several years now. We were a bit anxious of switching from V1 to the new version, but I must say that 1: The tool works great, but even better 2: the support is great. (Shout out to Daniel, Krupa and Chandan) Would definitely recommend.

tooktake

Mar 22, 2024 on Shopify

I'm just getting started with the app, but I have to say that Irfan in customer service is AMAZING. I had a little trouble getting a few things to work and he took careof them all quickly and also sent me instructions so if I could do it myself if I needed to fix something in the future.

Sterling Valley Maple

Jan 29, 2024 on Shopify

Good app, excellent customer service. V1 was good, but it did have a few issues (mostly relating to the fact that it was a third party payment and not fully integrated with Shopify). V2 has fixed all of that, so now refunds, shipping, payments, etc. are all seamless. The team helped me with the transition from V1 to V2 and that worked very well. Overall, I'm very happy with this app and would recommend it to anyone looking for basic subscription operations on their shopify page

Zatural

Jan 24, 2024 on Shopify

We have used both versions of bold now. Each has been simple to use and easy to navigate. Their team was super helpful for moving our subscribers to the new platform. They made sure everything was running smoothly before letting us know the integration was finalized. The new version of bold is a little different than the one before, but it is still an excellent service.

MYOBAND UK

Jan 22, 2024 on Shopify

Great app to use and we have been using for the past couple of years. Service is great and help is always on the other side, which is very important for us. Would recommend to any business, especially with the free introduction trial period for you to try. Would be great if there was a service, where you can hire a BOLD expert to help companies increase their subscription numbers.