What Merchants Think

The "BOLD Subscriptions" app receives mixed reviews from merchants. Many appreciate its ease of management and commendable customer service, especially during migrations or resolving issues. However, some merchants express frustration with the transition from version 1 to version 2, citing lost functionalities, elevated costs, and ineffective support in critical situations.

Key Strengths

• Excellent customer support, particularly from team members like Chintak, Chaysen, and others.
• Easy app navigation and management for both administrators and customers.
• Helpful migration support ensuring seamless transitions.
• Continuous updates and new features introduced over time.

Common Concerns

• Migration challenges from v1 to v2, with some features missing in the new version.
• Issues with subscription functionality, such as management of subscription frequencies and integration with other BOLD apps.
• High costs and unexpected transaction fees, especially compared to earlier versions.
• Limited customer service availability and perceived inefficiency in resolving complex issues.

Final Thoughts

"BOLD Subscriptions" is a powerful tool for businesses looking to implement subscription models, bolstered by strong customer service. However, potential users should be aware of the app's challenges, particularly associated with version transitions, and evaluate the app's features against their specific business needs.