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Customer reviews: BOLD Subscriptions App

Develop by Shopify

Reviews (375)

Overall rating
4.3

What Merchants Think

The "BOLD Subscriptions" app receives mixed reviews from merchants. Many appreciate its ease of management and commendable customer service, especially during migrations or resolving issues. However, some merchants express frustration with the transition from version 1 to version 2, citing lost functionalities, elevated costs, and ineffective support in critical situations.

Key Strengths

  • Excellent customer support, particularly from team members like Chintak, Chaysen, and others.
  • Easy app navigation and management for both administrators and customers.
  • Helpful migration support ensuring seamless transitions.
  • Continuous updates and new features introduced over time.

Common Concerns

  • Migration challenges from v1 to v2, with some features missing in the new version.
  • Issues with subscription functionality, such as management of subscription frequencies and integration with other BOLD apps.
  • High costs and unexpected transaction fees, especially compared to earlier versions.
  • Limited customer service availability and perceived inefficiency in resolving complex issues.

Final Thoughts

"BOLD Subscriptions" is a powerful tool for businesses looking to implement subscription models, bolstered by strong customer service. However, potential users should be aware of the app's challenges, particularly associated with version transitions, and evaluate the app's features against their specific business needs.

Drinking Well Co.

Nov 26, 2025  on Shopify

Chintak has helped many times with many questions, amazing!

Six-Penny Stamp

Nov 20, 2025  on Shopify

I needed help with a subscription order, and in no time at all, Chintak had helped me with the concern I had. I'm very pleased with this app, and it's really helping me grow my mail club subscription! The customer service is fantastic.

Pride Dogs

Nov 19, 2025  on Shopify

For a long time, we had trouble creating a page where customers could manage their subscriptions themselves. With the help of support, we finally managed to do so today, and we would like to thank Daniel P once again for being so helpful and patient.

NORTH

Nov 07, 2025  on Shopify

Chintak was really helpful.

EURO TE

Oct 20, 2025  on Shopify

The Bold Subscriptions app has an excellent technical team and customer service, as they respond quickly and efficiently to any questions that may arise while using the app. The app works properly without interruptions, providing a complete solution for offering subscription products. I especially want to mention the support received from Bhumi, who answered our questions patiently and clearly.

Modern Days

Oct 16, 2025  on Shopify

great app looks beautiful and thank you to Chintak Pandya for all the support

Bookishly

Oct 09, 2025  on Shopify

Customer service is great, instant chat and people are really knowledgeable and helpful.

Six-Penny Stamp

Oct 06, 2025  on Shopify

I needed help with a subscription order, but by the time the session ended, Daniel had helped me adjust the widget placement and appearance, along with some other settings. He made everything not only look better on my website, but function better as well. I'm very pleased with this app, and it's really helping me grow my mail club subscription! And the customer service is fantastic.

Information Mapping

Oct 03, 2025  on Shopify

Rapha Roots

Oct 01, 2025  on Shopify

Excellent Customer Service

Dr. Bailey Skin Care

Sep 29, 2025  on Shopify

Customer support helped me get to the bottom of a payment issue and didnt tire of my endless stream of clarifying questions. Bhumi was my rep and they were great!

Wildway Foods

Sep 19, 2025  on Shopify

latiendadelcafe-co

Sep 18, 2025  on Shopify

La Prima Espresso Company

Sep 18, 2025  on Shopify

Great customer service, shout out to my man Chintak for helping us out!

Kapiva USA

Sep 17, 2025  on Shopify

Saltery

Sep 16, 2025  on Shopify

MyVitalC

Sep 16, 2025  on Shopify

Quilling.com

Sep 09, 2025  on Shopify

Great customer service! Thanks, Daniel!

Java Pura

Aug 26, 2025  on Shopify

Today, I reached out for assistance with updating prices for Subscribers. We had already done a bulk update, but it was ineffective. Daniel took the time to first begin updates for me and then to walk me through how to do updates, and even verified that it was done correctly. At the end, he made sure I felt confident to continue this process myself. Daniel was super helpful and patient. I truly appreciated all the help, and am happy that all our prices are the same across the board now.

Heritage Letter

Aug 19, 2025  on Shopify

Thanks for great customer support today & helping me ensure my shop is running smoothly from learning to work the updated app to making sure my Shopify theme updates go smoothly as they interface with Bold Subscriptions.

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