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Customer reviews: BOLD Subscriptions App

Develop by Shopify

Reviews (373)

Overall rating
4.3

What Merchants Think

The "BOLD Subscriptions" app receives mixed reviews from merchants. Many appreciate its ease of management and commendable customer service, especially during migrations or resolving issues. However, some merchants express frustration with the transition from version 1 to version 2, citing lost functionalities, elevated costs, and ineffective support in critical situations.

Key Strengths

  • Excellent customer support, particularly from team members like Chintak, Chaysen, and others.
  • Easy app navigation and management for both administrators and customers.
  • Helpful migration support ensuring seamless transitions.
  • Continuous updates and new features introduced over time.

Common Concerns

  • Migration challenges from v1 to v2, with some features missing in the new version.
  • Issues with subscription functionality, such as management of subscription frequencies and integration with other BOLD apps.
  • High costs and unexpected transaction fees, especially compared to earlier versions.
  • Limited customer service availability and perceived inefficiency in resolving complex issues.

Final Thoughts

"BOLD Subscriptions" is a powerful tool for businesses looking to implement subscription models, bolstered by strong customer service. However, potential users should be aware of the app's challenges, particularly associated with version transitions, and evaluate the app's features against their specific business needs.

EURO TE

Oct 20, 2025  on Shopify

The Bold Subscriptions app has an excellent technical team and customer service, as they respond quickly and efficiently to any questions that may arise while using the app. The app works properly without interruptions, providing a complete solution for offering subscription products. I especially want to mention the support received from Bhumi, who answered our questions patiently and clearly.

Modern Days

Oct 16, 2025  on Shopify

great app looks beautiful and thank you to Chintak Pandya for all the support

Bookishly

Oct 09, 2025  on Shopify

Customer service is great, instant chat and people are really knowledgeable and helpful.

Six-Penny Stamp

Oct 06, 2025  on Shopify

I needed help with a subscription order, but by the time the session ended, Daniel had helped me adjust the widget placement and appearance, along with some other settings. He made everything not only look better on my website, but function better as well. I'm very pleased with this app, and it's really helping me grow my mail club subscription! And the customer service is fantastic.

Information Mapping

Oct 03, 2025  on Shopify

Rapha Roots

Oct 01, 2025  on Shopify

Excellent Customer Service

Dr. Bailey Skin Care

Sep 29, 2025  on Shopify

Customer support helped me get to the bottom of a payment issue and didnt tire of my endless stream of clarifying questions. Bhumi was my rep and they were great!

Wildway Foods

Sep 19, 2025  on Shopify

latiendadelcafe-co

Sep 18, 2025  on Shopify

La Prima Espresso Company

Sep 18, 2025  on Shopify

Great customer service, shout out to my man Chintak for helping us out!

Kapiva USA

Sep 17, 2025  on Shopify

Saltery

Sep 16, 2025  on Shopify

MyVitalC

Sep 16, 2025  on Shopify

Quilling.com

Sep 09, 2025  on Shopify

Great customer service! Thanks, Daniel!

Java Pura

Aug 26, 2025  on Shopify

Today, I reached out for assistance with updating prices for Subscribers. We had already done a bulk update, but it was ineffective. Daniel took the time to first begin updates for me and then to walk me through how to do updates, and even verified that it was done correctly. At the end, he made sure I felt confident to continue this process myself. Daniel was super helpful and patient. I truly appreciated all the help, and am happy that all our prices are the same across the board now.

Heritage Letter

Aug 19, 2025  on Shopify

Thanks for great customer support today & helping me ensure my shop is running smoothly from learning to work the updated app to making sure my Shopify theme updates go smoothly as they interface with Bold Subscriptions.

OTIS Craft Collective

Aug 08, 2025  on Shopify

Bhumi was extremely helpful for me in making some adjustments to my subscription group! They were able to help me with making changes to the code and the subscription groups. I thought it would take forever but they were able to help me out quickly and show me videos that showed exactly how to make the changes instead of trying to describe it. Very helpful! Thank you, Bhumi!

The Gathered Green

Jul 30, 2025  on Shopify

Daniel & Taylor were straight onto my issue, and it was fixed within days albeit from the other side of the world! Great works guys, much appreciated!

The Goodfor Company

Jul 28, 2025  on Shopify

Purple Lamb

Jul 25, 2025  on Shopify

I've been using Bold for years. Occasionally there has been an issue, but they have always gotten it worked out quickly. Many thanks to Navdeep and Nicole for helping me out.

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