The "BOLD Subscriptions" app receives mixed reviews from merchants. Many appreciate its ease of management and commendable customer service, especially during migrations or resolving issues. However, some merchants express frustration with the transition from version 1 to version 2, citing lost functionalities, elevated costs, and ineffective support in critical situations.
Key Strengths
Excellent customer support, particularly from team members like Chintak, Chaysen, and others.
Easy app navigation and management for both administrators and customers.
Helpful migration support ensuring seamless transitions.
Continuous updates and new features introduced over time.
Common Concerns
Migration challenges from v1 to v2, with some features missing in the new version.
Issues with subscription functionality, such as management of subscription frequencies and integration with other BOLD apps.
High costs and unexpected transaction fees, especially compared to earlier versions.
Limited customer service availability and perceived inefficiency in resolving complex issues.
Final Thoughts
"BOLD Subscriptions" is a powerful tool for businesses looking to implement subscription models, bolstered by strong customer service. However, potential users should be aware of the app's challenges, particularly associated with version transitions, and evaluate the app's features against their specific business needs.
Holafly Plans
Feb 17, 2025
on
Shopify
GuttButt
Feb 13, 2025
on
Shopify
I just signed up, and the support team is pretty on it. Even if you sign up for the initial free trial like me.
PS Ifran from the team is amazing!
Mr. Papou's
Feb 12, 2025
on
Shopify
Great experience so far! Daniel was great in helping me resolve a few subscription issues!
Singer Farm Naturals
Feb 11, 2025
on
Shopify
Irfan has helped me out more than once. Getting good customer support is so important to us.
Bricker Labs
Feb 06, 2025
on
Shopify
I was having a pricing issue with the bulk update feature on the app. I reached out to Bhumi and they quickly resolved the issue for me with simple, easy instructions. I always appreciate good customer service. Thanks Bhumi!
Rock Paper Shears
Jan 30, 2025
on
Shopify
Thank you for being so responsive, Daniel!
SIN-MIN
Jan 27, 2025
on
Shopify
The app is very easy to manage, both from the admin and customer vantages. We've been using it for 4+ years for our deodorants with no issues and almost immediate in app support for any issues you come across or questions you have. I recently had a question about an active subscription I have for a product that has no variants that I wanted to add a variant to but was worried it might disrupt the active subscriptions. Chintak was able to test different ways of solving the issues on a test store and I went from realizing a potential problem to having a solution in under 10 minutes on the help chat.
Blume Haus Fine Flowers
Jan 16, 2025
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Shopify
Chintak Pandya provided me quick and very accurate solutions to the issue I was having and was super patient and stayed with me while I had to pause talking to him and help a customer!
My Brother's Cup
Jan 15, 2025
on
Shopify
Chintak has been very helpful, prompt and willing to assist in my needs!
LB's HOME GOODS
Jan 09, 2025
on
Shopify
Chaysen was awesome to work with! He met my expectations and beyond! If the whole team has a servant heart like him, Bold will surely excel with their company. Thank you for such a seamless experience and your willingness to help me migrate everything over and offer more services.
Thank you.
Hay Box
Dec 22, 2024
on
Shopify
Excellent support from Irfan today, thank you so much!
TriTails Premium Beef, LLC
Dec 16, 2024
on
Shopify
I have enjoyed this app. The first version was a bit complex to set up, but now that they've updated everything, it seems to be working smoothly. There have been some hiccups, but every time I've reached out, the staff are always quick to respond and resolve issues. Thank you Chintak! You were a great help!
ChillColoring
Dec 15, 2024
on
Shopify
Chintak very helpful and patient with me to help me understand the complexities of my challenging setup. Thank you Chintak, you are a true blessing!
Button Farm Club
Dec 12, 2024
on
Shopify
Daniel is the Bomb!
Tremor Miracle
Dec 02, 2024
on
Shopify
The app is very easy to navigate. If you ever run into any issues, their support team has always done a great job. I've worked a lot with Chintak and he's always resolved any issue quickly. Great app and great support!
Boomers Protein
Nov 19, 2024
on
Shopify
very helpful with screenshots to guide me.
Niangua Coffee
Nov 11, 2024
on
Shopify
Daniel helped me navigate learning bold and some glitches customers were having! He was great!
SURFACE DEEP
Nov 06, 2024
on
Shopify
10 STARS for CHINTAK. They did not give up until a solution was found. Friendly, thorough and persistent. Thank you, Chintak!