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Customer reviews: Blanka Makeup Beauty Cosmetics

Develop by Blanka

Reviews (309)

Overall rating
4.9

What Merchants Think

Blanka Makeup Beauty Cosmetics has generally received positive feedback from its merchants. The app is appreciated for its user-friendly interface and comprehensive features, which help streamline business operations from inventory management to sales tracking. One of the standout elements of Blanka is its exceptional customer support, with specific praise for team members like Patrick, Mae, and John, who consistently provide knowledgeable and helpful assistance. However, some merchants have faced issues with fulfillment times and billing practices, which have been points of contention.

Key Strengths

  • Exceptional customer service with friendly, knowledgeable staff.
  • User-friendly interface that simplifies onboarding and navigation.
  • Comprehensive tools that integrate well with e-commerce platforms.
  • High-quality products and clear branding options.
  • Quick resolution of technical issues and customer queries.

Common Concerns

  • Slow fulfillment and shipping times reported by some users.
  • Issues with unexpected charges and billing clarity concerning trial periods.
  • Limited efficiency in managing out-of-stock items within the app.
  • Concerns about product pricing being higher compared to other suppliers.

Final Thoughts

Overall, Blanka Makeup Beauty Cosmetics has been positively received by merchants for its ease of use and the strong customer support it offers. Despite some logistical and billing concerns, the app's capability in helping merchants manage their beauty business efficiently is well-regarded. Feedback suggests that improvements in fulfillment services and pricing strategies could enhance user satisfaction further.

Daydreamer Skincare

Oct 01, 2024  on Shopify

Everyone I have spoken with at Blanka has been nothing but warm, professional and efficient. I am so grateful to the team for their hard work so it is a smooth process on my side, the products are beautiful and bring confidence to anyone who runs a store with this company. Thank you to John and Patrick who have helped me with my questions no matter how small!

Glorious Skincare I Greater Chicago

Oct 01, 2024  on Shopify

As a retailer, I've had a fantastic experience working with Blanka .The Blanka team has been incredibly supportive, especially Dean and Mae. They're always quick to respond to our inquiries and provide excellent customer service.

MadameWeathersby.store

Sep 28, 2024  on Shopify

MAE, was incredibly responsive to me all weekend and wrote me right back and easily resolved to my issue.

D ATTITUDE

Sep 25, 2024  on Shopify

L'équipe de Blanka est superbe. Lorsque j'ai un problème, les membres me répondent rapidement et s'assure que le problème soit réglé. Ils sont courtois et très professionnels. On sent qu'ils aiment ce qu'ils font

Simona

Sep 25, 2024  on Shopify

The staff are great especially Patrick! Helped every bit of the way and confirmed before taking any decision! Love it! Thank you Patrick ✨

504 Beauty Company

Sep 24, 2024  on Shopify

Blanka has been wonderful to work with! They always offer great customer support when you need it. Patrick was especially helpful and polite while assisting us trying to get a file of our products.

My Store

Sep 22, 2024  on Shopify

Patrick's dedication and knowledge is evident in the way he clearly communicates. He provided additional helpful information to help me get to where I want. His clear and positive guide through this site made my transition 10x easier! Im LOVING Blanka so far.

LS Aesthetic Studio

Sep 16, 2024  on Shopify

The Blanka team is amazing! Always attentive, proactive, and helpful. I recently worked with Mae and she was so kind and helpful. I will continue to grow with this company.

VoirSkin

Sep 14, 2024  on Shopify

Working with Blanka has been great this far especially communicating with Mae. She is prompt to responds and provides great feedback and advice regarding my account setup :)

GYORR

Sep 08, 2024  on Shopify

Have VIP membership but no priority on orders. Extremely disappointed with Blanka’s service. We’ve had a customer order pending for more than **seven business days**, and the product hasn't even been processed yet. This isn’t the first time we've faced such delays. Every time, it seems we have to reach out to get things moving. The lack of urgency and reliability in their order processing is unacceptable. For a company with such high reviews, I’m baffled by how long it takes for them to start production and fulfill orders. If you’re looking for timely and dependable service, I’d recommend looking elsewhere.

DrAhnSkin

Sep 08, 2024  on Shopify

John at Blanka has offered wonderful customer service. From prompt responses to transparent information, I had the best experience as a client and would offer this app service to any new or veteran entrepreneurs who are affiliated with beauty brands.

Surviving Beautifully

Sep 04, 2024  on Shopify

John has always gone out of his way to respond quickly & effectively. He has helped me several times & always goes the extra mile, as has Beck. Beck actually FaceTimed me when I opened my account with them about 3 years ago, she’s always been kind, knowledgeable & professional. The entire team really works towards your success. The products are phenomenal & the packages are designed beautifully. The entire Blanka team is dedicated to making this work for you and always there for any questions or concerns. Highly appreciated & highly recommended.

CYNDE

Sep 03, 2024  on Shopify

Mae at Blanka was incredibly helpful. Her clear instructions made the setup simple, and she was quick to address any questions I had. I’m now confident my products are perfectly optimized. Highly recommend her for excellent customer support!

Then&Thus

Aug 20, 2024  on Shopify

Very easy to follow and very responsive company! I am new to Blanka and am excited to work with them! So far it has been a great experience!

CM Lifestyle Shop

Aug 14, 2024  on Shopify

Ich bin überwältigt von der freundlichen und kompetenten Kommunikation zwischen mir und meinem Account Manager Patrick.Ich hatte schon oft Probleme mit meinem Shop und verschiedenen fehlerhaften Einstellungen,die Dank der großartigen Unterstützung von "Patrick "behoben werden konnten.Fragen oder andere Dinge werden zeitnah beantwortet und bearbeitet.Das Unternehmen ist mit ihren hochwertigen Produkten und ihrer Kulanten Art dem Kunden gegenüber für mich das beste was man in dieser Branche finden kann.Ich kann diese Firma nur weiter empfehlen.

Hers & More

Aug 13, 2024  on Shopify

The experience so far working with blanka is great and above all the account manager team is doing great and especially john in the team is taking really care of all the questions which i ask and is ready to help and reach back with no time

CaBougieDo

Aug 11, 2024  on Shopify

I am loving my experience with Blanka. Everyone is very helpful and makes my onboarding experience easy. There system is well designed and user friendly. Thanks to Mae, Patrick, Lee and team .

Dream Beauty By Minaz Chandulal

Aug 11, 2024  on Shopify

Mrs. Mae went above and beyond to ensure everything was perfect. A truly five-star experience - highly recommended! I am in love with Blanka!

Younger by Tonight

Aug 03, 2024  on Shopify

Blanka has made it very easy for me ( as a novice) to understand and upload images to my Shopify store. They also have excellent customer service! I appreciate their professionalism!

House Of Libra Beauty

Aug 01, 2024  on Shopify

Oh my goodness, John was helpful and we had so much fun figuring out my brand and customizing my experience. What a great line of communication. I learned so much about the company and how to utilize features that I was un aware of prior to our conversation. I am also looking forward to a long relationship with Blanka because of how John explained the structure to me. I Love Blanka!

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