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Customer reviews: Blanka Makeup Beauty Cosmetics

Develop by Blanka

Reviews (322)

Overall rating
4.9

What Merchants Think

Blanka Makeup Beauty Cosmetics has generally received positive feedback from its merchants. The app is appreciated for its user-friendly interface and comprehensive features, which help streamline business operations from inventory management to sales tracking. One of the standout elements of Blanka is its exceptional customer support, with specific praise for team members like Patrick, Mae, and John, who consistently provide knowledgeable and helpful assistance. However, some merchants have faced issues with fulfillment times and billing practices, which have been points of contention.

Key Strengths

  • Exceptional customer service with friendly, knowledgeable staff.
  • User-friendly interface that simplifies onboarding and navigation.
  • Comprehensive tools that integrate well with e-commerce platforms.
  • High-quality products and clear branding options.
  • Quick resolution of technical issues and customer queries.

Common Concerns

  • Slow fulfillment and shipping times reported by some users.
  • Issues with unexpected charges and billing clarity concerning trial periods.
  • Limited efficiency in managing out-of-stock items within the app.
  • Concerns about product pricing being higher compared to other suppliers.

Final Thoughts

Overall, Blanka Makeup Beauty Cosmetics has been positively received by merchants for its ease of use and the strong customer support it offers. Despite some logistical and billing concerns, the app's capability in helping merchants manage their beauty business efficiently is well-regarded. Feedback suggests that improvements in fulfillment services and pricing strategies could enhance user satisfaction further.

Ashined

Nov 10, 2024  on Shopify

This app has truly transformed my business operations! It offers all the essential tools in one intuitive platform, from managing inventory to tracking sales, making my workflow so much smoother. The seamless integration and real-time analytics keep me informed and in control at every step. What makes this experience even better is the fantastic support. Mae, my support agent, is an absolute gem! She’s incredibly helpful, efficient, and brings a positive energy to every interaction. Mae consistently goes above and beyond to resolve my questions quickly, making me feel like a valued customer. I couldn't be happier with both the app and the amazing support team behind it. Highly recommend to any business owner!

divinely, healthy

Nov 05, 2024  on Shopify

I was having some technical issues and almost lost it, until I contacted support through the help chat icon and Mae that awesome support specialist popped up and straightened everything out, it was smooth as butter. I'm back up and running all thanks to her. If you're reading this thank you so much again, and take care.

Lucky Her Beauty

Nov 04, 2024  on Shopify

I have had many questions at the beginning of this journey with my beauty brand and Blanka has been absolutely amazing, courteous and quick to respond - You simply could not ask for a better platform to partner with. Mae, John and Patrick - I appreciate you. PattyB Luckyherbeauty.com

Jex

Oct 24, 2024  on Shopify

So far, so great! The onboarding process has been exceptional so far. They are quick to respond to my never-ending questions. Patrick has been very professional and helpful! I can't wait to place my first sample order.

Esencia

Oct 19, 2024  on Shopify

So far my experience with Blanka has been 5 star with special thanks to Mae for helping me throughout my brand creation . Perfect for launching branded stores.

Btchface

Oct 10, 2024  on Shopify

⭐ 1-Star Review Not worth the money. I used Blanka for about a month, and it’s simply not worth the $80 a month. The shipping times were terrible. Although they advertise 3-5 day shipping, it actually took over 3 weeks for products to arrive. What they don’t tell you upfront is the additional printing time, which delays everything further. The products themselves are overpriced. I found the exact same makeup on Alibaba for 50 cents to $1, while Blanka charges over $10 per product plus an additional $8.99 shipping fee. Charging $8.99 for shipping would be understandable if it didn’t take 3-4 weeks for customers to receive their orders. Honestly, you’re better off just buying makeup from Alibaba, adding your logo, and either shipping it from home or using a fulfillment center. $80 a month for this service is a joke—maybe if it was $20 a month, it’d be more reasonable, but at this price, it feels like robbery. Save yourself the frustration and look for better alternatives.

GET FUNKY SHOPS - Funky Gifts For All Occasions

Oct 06, 2024  on Shopify

Mae iss the best curtomer service agent I ever had to deal with. They are professional and theoir products are fantastic. Higjhly recomend them specially Mae.

VONTACCIO CALIFORNIA BEAUTY VEB QVAI™ | OFFICIAL STORE- Natural & Cruelty Free Makeup

Oct 02, 2024  on Shopify

Absolutely Amazing Support Team ! Very Professional, Efficient and - Prompt with any questions, guidance or clarifications. Their user-friendly interface is just awesome

Daydreamer Skincare

Oct 01, 2024  on Shopify

Everyone I have spoken with at Blanka has been nothing but warm, professional and efficient. I am so grateful to the team for their hard work so it is a smooth process on my side, the products are beautiful and bring confidence to anyone who runs a store with this company. Thank you to John and Patrick who have helped me with my questions no matter how small!

Glorious Skincare I Greater Chicago

Oct 01, 2024  on Shopify

As a retailer, I've had a fantastic experience working with Blanka .The Blanka team has been incredibly supportive, especially Dean and Mae. They're always quick to respond to our inquiries and provide excellent customer service.

MadameWeathersby.store

Sep 28, 2024  on Shopify

MAE, was incredibly responsive to me all weekend and wrote me right back and easily resolved to my issue.

D ATTITUDE

Sep 25, 2024  on Shopify

L'équipe de Blanka est superbe. Lorsque j'ai un problème, les membres me répondent rapidement et s'assure que le problème soit réglé. Ils sont courtois et très professionnels. On sent qu'ils aiment ce qu'ils font

Simona

Sep 25, 2024  on Shopify

The staff are great especially Patrick! Helped every bit of the way and confirmed before taking any decision! Love it! Thank you Patrick ✨

504 Beauty Company

Sep 24, 2024  on Shopify

Blanka has been wonderful to work with! They always offer great customer support when you need it. Patrick was especially helpful and polite while assisting us trying to get a file of our products.

My Store

Sep 22, 2024  on Shopify

Patrick's dedication and knowledge is evident in the way he clearly communicates. He provided additional helpful information to help me get to where I want. His clear and positive guide through this site made my transition 10x easier! Im LOVING Blanka so far.

LS Aesthetic Studio

Sep 16, 2024  on Shopify

The Blanka team is amazing! Always attentive, proactive, and helpful. I recently worked with Mae and she was so kind and helpful. I will continue to grow with this company.

VoirSkin

Sep 14, 2024  on Shopify

Working with Blanka has been great this far especially communicating with Mae. She is prompt to responds and provides great feedback and advice regarding my account setup :)

GYORR

Sep 08, 2024  on Shopify

Have VIP membership but no priority on orders. Extremely disappointed with Blanka’s service. We’ve had a customer order pending for more than **seven business days**, and the product hasn't even been processed yet. This isn’t the first time we've faced such delays. Every time, it seems we have to reach out to get things moving. The lack of urgency and reliability in their order processing is unacceptable. For a company with such high reviews, I’m baffled by how long it takes for them to start production and fulfill orders. If you’re looking for timely and dependable service, I’d recommend looking elsewhere.

DrAhnSkin

Sep 08, 2024  on Shopify

John at Blanka has offered wonderful customer service. From prompt responses to transparent information, I had the best experience as a client and would offer this app service to any new or veteran entrepreneurs who are affiliated with beauty brands.

Surviving Beautifully

Sep 04, 2024  on Shopify

John has always gone out of his way to respond quickly & effectively. He has helped me several times & always goes the extra mile, as has Beck. Beck actually FaceTimed me when I opened my account with them about 3 years ago, she’s always been kind, knowledgeable & professional. The entire team really works towards your success. The products are phenomenal & the packages are designed beautifully. The entire Blanka team is dedicated to making this work for you and always there for any questions or concerns. Highly appreciated & highly recommended.

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