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Customer reviews: Blanka Makeup Beauty Cosmetics

Develop by Blanka

Reviews (309)

Overall rating
4.9

What Merchants Think

Blanka Makeup Beauty Cosmetics has generally received positive feedback from its merchants. The app is appreciated for its user-friendly interface and comprehensive features, which help streamline business operations from inventory management to sales tracking. One of the standout elements of Blanka is its exceptional customer support, with specific praise for team members like Patrick, Mae, and John, who consistently provide knowledgeable and helpful assistance. However, some merchants have faced issues with fulfillment times and billing practices, which have been points of contention.

Key Strengths

  • Exceptional customer service with friendly, knowledgeable staff.
  • User-friendly interface that simplifies onboarding and navigation.
  • Comprehensive tools that integrate well with e-commerce platforms.
  • High-quality products and clear branding options.
  • Quick resolution of technical issues and customer queries.

Common Concerns

  • Slow fulfillment and shipping times reported by some users.
  • Issues with unexpected charges and billing clarity concerning trial periods.
  • Limited efficiency in managing out-of-stock items within the app.
  • Concerns about product pricing being higher compared to other suppliers.

Final Thoughts

Overall, Blanka Makeup Beauty Cosmetics has been positively received by merchants for its ease of use and the strong customer support it offers. Despite some logistical and billing concerns, the app's capability in helping merchants manage their beauty business efficiently is well-regarded. Feedback suggests that improvements in fulfillment services and pricing strategies could enhance user satisfaction further.

eclatale

Feb 06, 2025  on Shopify

Patrick was super helpful in guiding me toward the right products to promote. He provided great customer service—patient, knowledgeable, and easy to communicate with. The whole process felt smooth and stress-free thanks to his support. Really appreciate the help, Patrick!

I Dream of Beauty Shop

Jan 27, 2025  on Shopify

Mae was an amazing help expediting my first order with Blanka and was very helpful and knowledgeable. Thank you very much Mae

EveryGeneral

Jan 22, 2025  on Shopify

I had a problem but Mae fixed it very quickly and professionally. Thank you Mae

House of NandA

Jan 20, 2025  on Shopify

I ran into an issue while trying to set up my brand. This made it difficult for me to get through the first step. I worked on this problem for hours over a few days and then decided to start a live chat. I was helped by Patrick. Thank goodness I reached out. Patrick fixed my issue within minutes. He was very knowledgable and willing to help with any other issues I may have. 5 stars for Patrick.

Nu Aura Skincare & Cosmetics

Jan 19, 2025  on Shopify

I am so impressed with Mae. She answered all of may questions in detail and was so professional and friendly! She absolutely made me even more excited about publishing all the products to my store. Thank you so much to Mae for helping me with every question I had, trust me there were quite a few. Thank you Blanka for having such an amazing customer service representative! Best, Deborah

Sierra J Cosmetics

Jan 15, 2025  on Shopify

I would recommend Blanka to others because the staff is very supporting and uplifting, in whatever you choose to do with your business. I had the pleasure today to work with Patrick, who assist me with all technical issues and concerns I had with regarding to my logo. Patrick was very kind and supportive. Patrick helped me figure out all my technical issues and how to keep navigating through the website. Patrick is amazing to work with.

HarmonyHeiress

Jan 11, 2025  on Shopify

The service is top Notch!! Great products!! <3

2668south

Dec 22, 2024  on Shopify

Had a problem with blanka they addressed it and the rest is history

Naffie Beauty

Dec 09, 2024  on Shopify

I would like to express my sincere gratitude for the exceptional assistance I received from Patrick during some challenging times with my account and some orders. Patrick is an outstanding supervisor whose professionalism and kindness truly set him apart. He always goes above and beyond to alway ensure my questions and concerns are efficient, taking the time to explain everything clearly and making me feel valued as a customer. His polite and approachable demeanour, combined with his willingness to help, made the entire experience smooth and stress-free. Patrick is a fantastic asset to your team, and I genuinely appreciate his dedication and hard work.

CoCo Allure

Dec 05, 2024  on Shopify

Patrick was quick on responding to my issue. I have loved how quickly they are to resolve any problem you might have.

Pexora

Dec 02, 2024  on Shopify

Patrick was very helpful

NuGirlsCosmetics

Dec 01, 2024  on Shopify

Blanka is very easy to use, and customer support is great! I have talked to Mae already multiple times and she is so kind, she will answer every silly question I have and guide me through whatever is necessary at the time being. It really is a pleasure.

GlowandBea

Dec 01, 2024  on Shopify

Mae- has been so great in helping me navigate which products are the bestsellers and where I should start off on my website I give her 10/10 ⭐️ personally thank you so much Mae!

Ashined

Nov 10, 2024  on Shopify

This app has truly transformed my business operations! It offers all the essential tools in one intuitive platform, from managing inventory to tracking sales, making my workflow so much smoother. The seamless integration and real-time analytics keep me informed and in control at every step. What makes this experience even better is the fantastic support. Mae, my support agent, is an absolute gem! She’s incredibly helpful, efficient, and brings a positive energy to every interaction. Mae consistently goes above and beyond to resolve my questions quickly, making me feel like a valued customer. I couldn't be happier with both the app and the amazing support team behind it. Highly recommend to any business owner!

divinely, healthy

Nov 05, 2024  on Shopify

I was having some technical issues and almost lost it, until I contacted support through the help chat icon and Mae that awesome support specialist popped up and straightened everything out, it was smooth as butter. I'm back up and running all thanks to her. If you're reading this thank you so much again, and take care.

Lucky Her Beauty

Nov 04, 2024  on Shopify

I have had many questions at the beginning of this journey with my beauty brand and Blanka has been absolutely amazing, courteous and quick to respond - You simply could not ask for a better platform to partner with. Mae, John and Patrick - I appreciate you. PattyB Luckyherbeauty.com

Pexora

Nov 02, 2024  on Shopify

May and the team are really helpful

Vegirl

Nov 02, 2024  on Shopify

Mae’s quick help made all the difference! This app is top-notch—so glad I found it!

Jex

Oct 24, 2024  on Shopify

So far, so great! The onboarding process has been exceptional so far. They are quick to respond to my never-ending questions. Patrick has been very professional and helpful! I can't wait to place my first sample order.

Glamilea ™

Oct 20, 2024  on Shopify

Really, a world class customer experience. Keep up the good work!!!!!

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