Reviews: Blanka Makeup Beauty Cosmetics

Customer reviews: Blanka Makeup Beauty Cosmetics

Reviews (309)

Overall rating

4.9

5

82
4

2
3

1
2

1
1

4

What Merchants Think

Blanka Makeup Beauty Cosmetics has generally received positive feedback from its merchants. The app is appreciated for its user-friendly interface and comprehensive features, which help streamline business operations from inventory management to sales tracking. One of the standout elements of Blanka is its exceptional customer support, with specific praise for team members like Patrick, Mae, and John, who consistently provide knowledgeable and helpful assistance. However, some merchants have faced issues with fulfillment times and billing practices, which have been points of contention.

Key Strengths

Exceptional customer service with friendly, knowledgeable staff.
User-friendly interface that simplifies onboarding and navigation.
Comprehensive tools that integrate well with e-commerce platforms.
High-quality products and clear branding options.
Quick resolution of technical issues and customer queries.

Common Concerns

Slow fulfillment and shipping times reported by some users.
Issues with unexpected charges and billing clarity concerning trial periods.
Limited efficiency in managing out-of-stock items within the app.
Concerns about product pricing being higher compared to other suppliers.

Final Thoughts

Overall, Blanka Makeup Beauty Cosmetics has been positively received by merchants for its ease of use and the strong customer support it offers. Despite some logistical and billing concerns, the app's capability in helping merchants manage their beauty business efficiently is well-regarded. Feedback suggests that improvements in fulfillment services and pricing strategies could enhance user satisfaction further.

Jills Dazzling Creations

Nov 24, 2024 on Shopify

I was supposed to get a 14 days free to trail. Blanka went ahead and charged me and their no way to cancel. You have to pay the $888 just get service. I'm filing a lawsuit against Blanka for misleading 14 day free trial, this is to keep other's for falling into the same trap

Serenity

Nov 11, 2024 on Shopify

Do not install this app. They said you have a trial period of 14 days, but that is a lie. They tried to charge my card the moment I installed it and have been trying to charge $79 every single day. I opened a support ticket, and it took one week to be resolved after several back-and-forth exchanges.

Btchface

Oct 10, 2024 on Shopify

⭐ 1-Star Review Not worth the money. I used Blanka for about a month, and it’s simply not worth the $80 a month. The shipping times were terrible. Although they advertise 3-5 day shipping, it actually took over 3 weeks for products to arrive. What they don’t tell you upfront is the additional printing time, which delays everything further. The products themselves are overpriced. I found the exact same makeup on Alibaba for 50 cents to $1, while Blanka charges over $10 per product plus an additional $8.99 shipping fee. Charging $8.99 for shipping would be understandable if it didn’t take 3-4 weeks for customers to receive their orders. Honestly, you’re better off just buying makeup from Alibaba, adding your logo, and either shipping it from home or using a fulfillment center. $80 a month for this service is a joke—maybe if it was $20 a month, it’d be more reasonable, but at this price, it feels like robbery. Save yourself the frustration and look for better alternatives.

GYORR

Sep 08, 2024 on Shopify

Have VIP membership but no priority on orders. Extremely disappointed with Blanka’s service. We’ve had a customer order pending for more than **seven business days**, and the product hasn't even been processed yet. This isn’t the first time we've faced such delays. Every time, it seems we have to reach out to get things moving. The lack of urgency and reliability in their order processing is unacceptable. For a company with such high reviews, I’m baffled by how long it takes for them to start production and fulfill orders. If you’re looking for timely and dependable service, I’d recommend looking elsewhere.