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Customer reviews: BIK Instagram, Whatsapp, Email

Develop by Manifest AI

Reviews (87)

Overall rating
4.8

What Merchants Think

The "BIK Instagram, Whatsapp, Email" app has received extensive praise from its users, particularly for its ease of use, seamless integration, and the significant improvements it brings to marketing and customer relationship management. Merchants appreciate the app's ability to streamline communication across multiple platforms, as well as its robust customer support. The BIK team, including individuals like Sarangi, Rajat, Akansh, Vidushi, and Flossy, have been frequently commended for their helpfulness and responsiveness.

Key Strengths

  • Seamless integration with WhatsApp, Instagram, SMS, and emails.
  • User-friendly interface that simplifies marketing and CRM processes.
  • Streamlined automation features for customer engagement and marketing campaigns.
  • Robust support team that is responsive and accommodating.
  • Real-time insights and detailed analytics to optimize strategies.
  • Effective onboarding process and ongoing support.

Common Concerns

  • Issues with post-trial communication and plan upgrades.
  • Confusion around pricing and plan features.
  • Some difficulty in setting up complex automation without assistance.

Final Thoughts

Overall, "BIK Instagram, Whatsapp, Email" is well-regarded as a transformational tool for e-commerce and marketing businesses. Its ability to integrate multiple communication channels into a single platform, coupled with excellent customer service, makes it a valuable resource for enhancing customer engagement and driving growth. While there are some concerns about post-trial support and plan costs, the app's positive impact on business operations generally outweighs these issues.

Dermabay

Sep 12, 2024  on Shopify

It's the one-stop solution that integrates seamlessly with SMS, WhatsApp, Instagram, emails, Facebook, and Messenger. BIK excels at handling marketing across these channels, ensuring a smooth and efficient process.

Milton

Sep 09, 2024  on Shopify

BIK has revolutionized our customer engagement by integrating seamlessly with WhatsApp, SMS, Instagram, and more. The easy-to-use automation tools and unified dashboard simplify our marketing efforts, while detailed analytics help optimize campaigns. BIK has made multi-channel communication efficient, and Rajat Vaishnav & his support team is always helpful. A must-have for improving customer retention!

Instore

Sep 03, 2024  on Shopify

Amazing App, even more amazing team !!!! Would suggest to try this app, we are sure you wont be disappointed. Thanks Rajat Vaishnav and whole team. You guys rock.

theshimmerhouse

Aug 28, 2024  on Shopify

Bik is a one-stop solution for all your marketing needs, integrating seamlessly with WhatsApp, Instagram, emails, Facebook, and Messenger. It offers customizable templates, automation, and detailed analytics, making it perfect for personalized, multi-channel engagement. With smooth CRM integration and an intuitive interface, Bik has boosted our efficiency and customer interaction across platforms.

PAC Cosmetics

Aug 28, 2024  on Shopify

The BIK app's usability is outstanding, reflecting the thorough and detailed work put into its development. The journey-building process is intuitive, allowing us to create and launch customer journeys with ease. The optimization features have significantly boosted our revenue, proving the app’s value. What sets BIK apart is the amazing team support. The fortnightly calls have been instrumental in optimizing our strategy without overwhelming our end users. A special shoutout to their support team like Rajat, Sudarshan, Vidushi, and Krishna for being incredibly prompt and helpful—always just one ping away from a solution. Highly recommended!

Caresmith

Aug 27, 2024  on Shopify

The support from BIK has been outstanding throughout our onboarding and setup process. The team is highly responsive to any issues and consistently delivers on creating tailored journeys to meet our specific needs.

ADF Soul

Aug 22, 2024  on Shopify

Setting this up and using this has been easy, the customer success team has helped through out the process. We have seen our retention rates improve. Good tool!

Balenzia

Aug 22, 2024  on Shopify

BIK is an ultimate marketing solution across all channels like whatsApp, instagram, emails and SMS. The portal itself is very user friendly and easy to understand the work on. The team is highly supportive and is quick to response to all our queries. Overall our experience with BIK has been very good.

Attrangi

Aug 19, 2024  on Shopify

The platform is super easy to use, which made the transition smooth for our team. It’s packed with great features that help us manage our customer relationships more efficiently and keep everything running smoothly. Akansh has been incredibly helpful, always ready with solutions and advice tailored to our needs. His support has been a big part of why we’re getting so much out of the platform.

SCOOBOO

Aug 11, 2024  on Shopify

BIK seamlessly integrates with WhatsApp, text, and every channel, making it easy to reach our audience across multiple platforms. The user-friendly interface and powerful features allow us to create, monitor, and optimize our campaigns with ease. Highly recommended!

Gillori

Aug 07, 2024  on Shopify

One of the best 360 degree solution. Highlight is their support team - Rajat, Vidushi and team are always spot on from the time of onboarding to optimisation. We are able to do almost everything via this app be it retention, remarketing or acquisition. This is the only solution you need if you are into D2C space.

Muvazo

Aug 01, 2024  on Shopify

It's the one-stop solution that integrates seamlessly with SMS, WhatsApp, Instagram, emails, Facebook, and Messenger. BIK excels at handling marketing across these channels, ensuring a smooth and efficient process. Their unified helpdesk simplifies addressing client queries by consolidating all channels into a single, easy-to-use dashboard. Plus, their team is always open and ready to assist you every step of the way. BIK truly makes marketing a breeze!

LovelyLingerie.in

Apr 26, 2024  on Shopify

Very poor service. I installed and used it for 1 month, after trial ended, no one from their team mail/msg us. Our customer stopped getting delivery confirmation msg. When I talk to them on customer care, they were lazy replies, after 24hrs they said I have to opt fro $200 plan, before that we have set auto billing method, they said you have to increase limit and later said $200 pre-paid plan. If you are serious d2c brand, don't use them.

TOC-G WATCHES

Apr 25, 2024  on Shopify

The best app out there for your all in my marketing needs. BIK is clearly one stop solution provider for all your marketing needs. They integrate with sms,whatsapp, instagram,emails, facebook and messenger seamlessly and handles marketing in these channels really well. The unified helpdesk makes our job easier to address client queries from all channels in a single dashboard. They are always open to feedbacks and ready to make the changes and thats what makes them good. i have used many other softwares before and bik has been the best so far.

Hyppy.in

Apr 16, 2024  on Shopify

Sharing our journey with the BIK app has been a pleasant surprise in the world of customer service and campaign management tools for WhatsApp and emails. Honestly, the onboarding process was smooth sailing. BIK has revolutionized our workflow, simplifying countless manual tasks into efficient processes, and it's definitely worth analyzing the return on investment. What makes BIK truly exceptional is its unwavering dedication to customer satisfaction and responsiveness. The team is quick to update on issues and incredibly supportive in every aspect. Our point of contact, Akansh, does an excellent job and is prompt in addressing matters. During onboarding, we worked with Krishnakant, who was exceptionally patient throughout the process. Sudarshan has been instrumental in resolving daily support issues. The entire team is consistently available to assist. We're delighted to have joined such a cost-effective platform.

Spunkies

Mar 23, 2024  on Shopify

I'm thrilled to share my experience with the BIK app, a rare gem in the realm of customer service and campaign management tools. BIK has transformed my work process, turning countless manual tasks into streamlined, efficient workflows. What truly sets BIK apart is its unwavering commitment to customer satisfaction and responsiveness. BIK's team (Akansh) is always available and ready to promptly address any queries or concerns. Their dedication to timely support ensures that users like myself can navigate through challenges seamlessly.

KEETA LUXURY

Mar 20, 2024  on Shopify

I recently used this amazing Email and WhatsApp marketing app and was blown away. It's user-friendly and powerful. But what really stood out was the top-notch support, especially from AKANSH. PRO TIP For BIK - Never let Akansh leave BIK he is an asset as a matter of fact give him some equity in the name of ESOP he deserves that

Setu Nutrition

Mar 19, 2024  on Shopify

Efficient, intuitive, and versatile! BIK seamlessly streamlines marketing processes. With its user-friendly interface, comprehensive analytics, and customizable automation features, it empowers businesses to optimize campaigns effortlessly. From lead generation to customer engagement, it's a game-changer for maximizing ROI and driving growth. Highly recommended for any organization seeking to enhance their marketing strategies. Another super Plus is that their customer support, especially Flossy really did a great job in the onboarding and continuing to solve everything for us on priority.

Local Nation

Mar 18, 2024  on Shopify

Bik's Team has done a great job so far supporting Local Nation's initiative on the Bik App. Indeed very prompt and responsive at solving issues and overall a very satisfactory experience with the support provided. Great to see timely updates and new features!

The Yellow Dwelling

Mar 18, 2024  on Shopify

I am a BIK user on behalf of my brand The Yellow Dwelling and I'm firstly very happy with the commitment and professional service of the BIK team. Any marketing requirement is serviced innovatively with platform solutions. We sometimes find it hard to set up automation conditions ourselves. Flossy and team just get this done for us so quickly. The monthly support calls are very useful to understand how to use tool offerings correctly and adapt it to my marketing requirements. As a marketeer it is easy to segment, do exclusions and see analytics. I also find it trustworthy as the platform does not over attribute. all in all I recommend!

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